Ratings based on 459 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 8, 2024 on Expedia
Everything is perfect
by A traveller
Posted Feb. 24, 2024 on Hotels
by A traveller
Posted Oct. 30, 2023 on Expedia
No much around… (cafés, restaurants, etc…)
Keep up the good work
by A traveller
Posted Oct. 14, 2023 on Expedia
Better than expected. Clean and close to airport for early departure
by A traveller
Posted Oct. 11, 2023 on Expedia
by A traveller
Needs hospitality improvement
Posted Sep. 18, 2023 on HotelsThe hotel is located in the industrial area of Lisbon. It was adequately clean. The staff we found were not very friendly and said they were too busy to give assistance when needing help checking in for our flight. When pressured they finally gave us some help.
Breakfast buffet had a good assortment and the breakfast lady manager worked very hard while her 2 assistants were slow and un-engaging. She certainly needed more help.
The dinner staff was extremely slow. It took a long time for them to acknowledge you were there even present though the restaurant area was practically empty. It then took them over a half hour to fix an omlette with fries.
by A traveller
Posted Jul. 17, 2023 on Expedia
The air conditioning wasn't working in either room on the same floor, so we had to traipse down to reception with all our luggage before they re-allocated us to two new rooms on a different floor.
Switches in all four rooms we had the pleasure of visiting worked intermittently and in fact one of them was hanging off unsafely.
The phone in the bathroom is a rather unique feature.
To add to this rather dated and tired hotel located at what appears to be the edge of an industrial estate, we had to pay twice for our rooms.
These rooms were booked in clerical error, as we needed them 3 weeks previously when we were actually in Lisbon. We booked them the night before and not 24 hours later arrived at the hotel to realise we had somehow unwittingly booked the wrong date!! We had booked non-refundable rooms as we needed them for the next day. The hotel were uncompromising and uncompassionate to the point of being insolent - there would be no refund - we would have to pay again. There was no management available - only junior members of staff. Expedia were no help in this matter.
Comment from Hotel Management
Jul. 18, 2023 by Hotel Vip Executive Santa Iria, Hotel Management
Dear Ms.RebeccaWe would like to thank you for the comments about your stay at our hotel.Our accommodation and maintenance team have been duly informed in order to correct the air conditioning malfunctions, as quickly as possible.Regarding the other question, unfortunately we cannot change the conditions under which the reservation was made.A non-refundable reservation was actually made and therefore at a lower price.We also inform you that the option of making the reservation with the possibility of free cancellation was available.We look forward to welcoming you to our hotel again in the near future.Best Regards,
by A traveller
Happy with my stay
Posted Jul. 4, 2023 on HotelsGreat hotel, not best location in terms of seeing the main parts of lisbons or travelling to the beaches but the hotel itself was great
Comment from Hotel Management
Jul. 12, 2023 by Hotel Vip Executive Santa Iria, Hotel Management
Dear GuestThank you very much for giving us the maximum score!Comments like these give us the motivation and encouragement to always do more and better.We will continue to work to earn your trust. See you soon!Best Regards,
by A traveller
Posted Jun. 17, 2023 on Wotif
It’s a good place to rest after a long flight. Good breakfast. Nice staff
Comment from Hotel Management
Jul. 3, 2023 by Hotel Vip Executive Santa Iria, Hotel Management
Dear Mr. AntonioOn behalf of the entire VIP Executive Santa Iria team, we thank you for your comments about your stay and experience at our hotel.It is very rewarding to have our guests acknowledge our performance.We hope to have the pleasure of seeing you at our hotel soon.Best Regards,
by A traveller
Posted Apr. 8, 2023 on Expedia
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