Note fondée sur 80 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,4 Service et personnel
3,2 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Good
Publié le 11 mars 2024 sur HotelsCommentaires de Gestion de l’hôtel
14 mars 2024 par Manager, Gestion de l’hôtel
Hello Antonia,We are thrilled to hear that you had a fantastic stay with us! We hope to welcome you back soon for another amazing experience.
par un voyageur
Publié le 8 déc. 2023 sur Expedia
Noise all night long from other rooms, from the people in the lobby including staff, dogs barking.
We had a group of 15 and no one got any sleep.
Worst night ever
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Manager, Gestion de l’hôtel
Hello Terry, Thank you for taking the time to share your experience with us. We regret to hear that you and your group had a sleepless night due to noise disturbances from other rooms, the lobby, and barking dogs. We apologize for any inconvenience caused. Guest comfort is important to us, and we appreciate your feedback. We hope to have the opportunity to better meet your expectations in the future.
par un voyageur
Publié le 4 nov. 2023 sur Expedia
Dogs barking all night, people including staff were talking loudly in the middle of the night.
I booked 8 rooms for my group, all but to of the rooms were exposed to loud noises all night long and barely slept
Commentaires de Gestion de l’hôtel
5 nov. 2023 par Manager, Gestion de l’hôtel
Hello Terry,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the noise disruptions during your stay. We understand the importance of a peaceful night's sleep and ensure you that we will address this matter with our team to prevent any future occurrences.
par un voyageur
Publié le 26 oct. 2023 sur Expedia
Dirty room and linens, some items in dis repair. Sounded like people above us were coming through the ceiling
Commentaires de Gestion de l’hôtel
28 oct. 2023 par Manager, Gestion de l’hôtel
Hello Brad,We apologize for the inconvenience caused during your stay. Your feedback is valuable to us and we will address the issues mentioned to ensure a more pleasant experience in the future. Thank you for bringing this to our attention.
par un voyageur
Publié le 2 oct. 2023 sur Expedia
The staff was knowledgeable, friendly. The hotel was clean, breakfast was good. We really enjoyed our stay.
Thank you!!
Commentaires de Gestion de l’hôtel
4 oct. 2023 par Manager, Gestion de l’hôtel
Hi Nancy,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and friendly services in our hotel. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.
par un voyageur
Publié le 27 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2023 par Manager, Gestion de l’hôtel
Hello Brian,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
par un voyageur
Publié le 23 sept. 2023 sur Expedia
I had a bug in my room.
Commentaires de Gestion de l’hôtel
24 sept. 2023 par Manager, Gestion de l’hôtel
Hello Helen,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.
par un voyageur
Publié le 19 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2023 par Manager, Gestion de l’hôtel
Hello Steven, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.
par un voyageur
Publié le 16 sept. 2023 sur Expedia
They did some remodeling but it was shoddy work. No attention to detail. Wall color on trim with brush marks. Carpet was removed but the tack strip was left across the door. Was in socks and it snagged my sock and got to my foot. (No injury) Volume on front door chime was so loud it echoed down the hall and could clearly be hear in every room.
Breakfast was basic but good
Commentaires de Gestion de l’hôtel
17 sept. 2023 par Manager, Gestion de l’hôtel
Hello Jim,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our breakfast and your insights regarding our room. Please do come see us again.
par un voyageur
Publié le 2 sept. 2023 sur Expedia
Okay
Commentaires de Gestion de l’hôtel
2 sept. 2023 par Manager, Gestion de l’hôtel
Hello Patrick,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.
