Ratings based on 23 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
3.6 Service & staff
4.0 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 11, 2024 on Expedia
by A traveller
Posted Feb. 29, 2024 on Hotels
by A traveller
Posted Feb. 11, 2024 on Expedia
The room was really hot, there was a beeping noise coming from outside the room and the bathroom fan was on all night. We didnt get a great nights sleep but it was nice and clean. Also, it was confusing how to gain access to the property. The instructions arent clear.
by A traveller
Posted Jan. 31, 2024 on Expedia
Horrible ! Rooms are quite small- there was no hot water and no one at the property or available to address concerns. We had to leave a voice mail and email and no one responded!
Would not recommend staying here!
Comment from Hotel Management
Jan. 31, 2024 by Tco luxury house , Hotel Management
I am sorry about your experience in our property. It is a very unusual situation. We have unfortunately had situation where our domestic staff unknowingly switch off the boiler. However, we do respond quickly to any issues raised. I am investigating this case to unravel why there was no response.We take huge pride that all our rooms are large/spacious and immaculately clean.Once again thank you for your review.
by A traveller
Actual hotels are better.
Posted Dec. 25, 2023 on HotelsThis is not a hotel. It’s a poorly-run airbnb. You will find no pictures of the exterior because it’s just a normal English row house.
That would be fine if there were someone to help if anything goes wrong. There is no one onsite. Most calls to customer service go to voicemail with messages unreturned and when I got a person on phone, her English up and booked something else. Be advised that if this happens to you, Expedia’s policy is no refunds.
Comment from Hotel Management
Dec. 28, 2023 by Tco luxury house, Hotel Management
We are sorry that you feel let down by the services you received.We take all feedbacks seriously. We are usually quite responsive to calls, but it would seem that there was issue with the service provider which affected communication. Such issues are very uncommon.
by A traveller
Posted Dec. 19, 2023 on Hotels
Comment from Hotel Management
Dec. 20, 2023 by Tco luxury house , Hotel Management
HelloWe regret that your expectations fell short. However, our TV works perfectly OK and at no time did you inform us about any difficulty with it. Our hot water system works ok, we explained the situation to you. We regret that we have not met all of your expectations.However, we will continue to work hard for the overall good of our guests.
by A traveller
Posted Dec. 19, 2023 on Expedia
A stone throw from Anfield. Walking distance to The Sandon, the pub which started the 2 football clubs. For those driving, you may want to check if you can secure the season parking which is outside the room. If you taking bus from Liverpool city center, take 27 and dropped at Anfield and walk 5 min. Come with satellites TV and met the owner as well. Good stay!
Comment from Hotel Management
Dec. 20, 2023 by Tco luxury house , Hotel Management
Thanks for letting us host you.
by A traveller
Posted Dec. 10, 2023 on Hotels
Comment from Hotel Management
Dec. 10, 2023 by Tco luxury house , Hotel Management
Thanks for letting us host you.
by A traveller
Good affordable option
Posted Nov. 2, 2023 on HotelsGood affordable option. Room was nicely appointed and comfortable. Good facilities including kitchen and lounge. Great location for Anfield, saved a lot of hassle before and after game.
Comment from Hotel Management
Nov. 14, 2023 by Tco luxury house , Hotel Management
Thanks for letting us host you.
by A traveller
Posted Oct. 30, 2023 on Expedia
I was so glad I chose this property to stay as I watched 2 LFC games. All went as planned.
Comment from Hotel Management
Oct. 30, 2023 by Tco luxury house , Hotel Management
Thank you for letting us host you. We look forward to seeing you again in the near future.
