Note fondée sur 909 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 janv. 2024 par Jude, Gestion de l’hôtel
Dear Herve,Thank you for your review of your stay at Danubius Hotel Regents Park. I was pleased that overall, you had a good experience during your stay with us. However, I am sorry that we didn't get it 100% right this time. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I hope that despite your experience on this occasion, you will choose to stay with us again.Kind Regards,JudeGuest Relations.
par un voyageur
Publié le 22 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2023 par Jude, Gestion de l’hôtel
Dear Herve,Thank you for your review of your stay at Danubius Hotel Regents Park. We are thrilled that overall, you had an amazing experience during your stay with us.I am sorry that we didn't get it 100% right this time. We hope that despite your experience on this occasion, you will choose to stay with us again.Kind regards,JudeGuest Relations.
par un voyageur
Publié le 8 oct. 2023 sur Hotels
Hotel bien situé
Dejeuner : excellent
Chambre assez spacieuse
Evitez de prendre une chambre en face des ascenceurs car ils sont bruyants
Commentaires de Gestion de l’hôtel
9 oct. 2023 par Jude, Gestion de l’hôtel
Dear David,Thank you so much for taking the time to share your experience following your recent stay at the hotel. I am pleased to read that you found the hotel’s location convenient during your visit and had a good impression of the rooms.However, I am sorry to hear that you didn't like the layout of the bedroom and you could hear the lift noise from outside. I will speak to our maintenance team to explore the options in order to improve the soundproofing and the bedroom layout. Hopefully, despite your experience on this occasion, we can welcome you back in the future.Kind Regards,JudeGuest Relations.
par un voyageur
Horrendous service
Publié le 1 mai 2023 sur HotelsAppreciative of the 15.00 check-in time our arrival at 10am led me to ask the check-in agent if there was a possibility of an earlier check in. An abusive response in monosyllabic English abruptly informed me that the rooms would not be cleaned until 15.00.in excess of 20 guests arriving after our attemptto check in were granted room access. At 15.15 I approached the check in to be pleasantly checked in by another agent. A horrendous experience- intervention by the front office manager confirmed that the first agent’s behavior was not supported. Future guests beware
Commentaires de Gestion de l’hôtel
14 mai 2023 par Jude, Gestion de l’hôtel
Dear George,Thank you for staying with us at the Danubius Hotel Regents Park and for taking the time to share your feedback.Please accept my apologies for not exceeding your expectations during arrival. I have already spoken to the team member and to the whole team personally to ensure we provide a warm welcome at all times.I would like to assure you this is not up to our usual high service standards and do regret the negative impression this gave you.I hope that despite your experience on this occasion, you will choose to stay with us again.I do hope to welcome you back to the hotel again in the future.Kind Regards,JudeGuest Relations.
par un voyageur
Publié le 21 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
25 avr. 2023 par Jude, Gestion de l’hôtel
Dear Marlene,Thank you so much for taking the time to share your experience following your recent stay at the hotel. We were very disappointed to read that your stay did not meet with your expectations. We would like to assure you this is not up to our usual high service standards and do regret the negative impression this gave you. We hope that despite your experience on this occasion, you will choose to stay with us again.Kind Regards,JudeGuest Relations.
par un voyageur
Publié le 17 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
18 avr. 2023 par Jude, Gestion de l’hôtel
Dear Cecile,Thank you for your wonderful 5* review of your stay at Danubius Hotel Regents Park. We are thrilled that overall you had an amazing experience during your stay with us.Your review is much appreciated by the whole team at the hotel and look forward to welcoming you back soon.Kind Regards,JudeGuest Relations.
par un voyageur
Publié le 24 oct. 2022 sur Hotels
par un voyageur
Publié le 25 oct. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
27 oct. 2021 par Guest Relations, Gestion de l’hôtel
Dear Guest
Many thanks for booking to choosing the Hotel for your recent visit and for taking the time to leave a review.
We hope to welcoming you back in the future.
Kind regards
Clare
Guest Relations
par un voyageur
Publié le 9 mars 2020 sur Hotels
Très bon séjour et bon accueil. La chambre est très agréable et spacieuse propre et confortable.
Commentaires de Gestion de l’hôtel
11 mars 2020 par Nora, Gestion de l’hôtel
Dear Antoine,
Thank you for your lovely feedback about your stay at the Danubius Hotel Regent's Park.
Kind Regards,
Nora
Guest Relations Manager
par un voyageur
Publié le 3 mars 2020 sur Expedia
hotel pas trop mal dommage que la salle de bain soit si petite.
Commentaires de Gestion de l’hôtel
6 mars 2020 par Nora, Gestion de l’hôtel
Dear Guest,
Thank you for reviewing your stay at the Danubius Hotel Regent's Park.
We hope to see you soon again.
Kind Regards,
Nora
Guest Relations Manager
