Ratings based on 938 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Gem Hotels, Hotel Management
Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future. Warm regards,Guest Relations Team.
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Mar. 4, 2024 by Gem Hotels, Hotel Management
Dear Guest, Thank you for choosing to stay with us at The Fitzrovia Hotel and we hope to make your unsatisfactory moment into a satisfactory one in your next visit. We look forward to welcome you back.Kind regards,Guest Relations Team.
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by Gem Hotels, Hotel Management
Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future.Warm regards,Guest Relations Team.
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by Gem Hotels, Hotel Management
Dear Guest, Thank you for you review and for letting us know you had a great stay through our full score - we love hearing from our guests and feedback such as yours will be sure to put some smiles on faces. We hope to welcome you back soon!Kind regards,Guest Relations Team.
by A traveller
Posted Feb. 22, 2024 on Expedia
Thankfully It was not corporate modern and impersonal and there was a pleasant seating area in the foyer. The staff were all delightful, helpful and kind.
Comment from Hotel Management
Feb. 22, 2024 by Gem Hotels, Hotel Management
Dear Guest, Thank you for your kind words after your recent stay at Fitzrovia Hotel. We are very happy to hear that you enjoyed your stay with us and would be happy to welcome you back to our hotel soon! Kind regards,Guest Relations Team
by A traveller
Posted Feb. 21, 2024 on Hotels
Comment from Hotel Management
Feb. 24, 2024 by Gem Hotels, Hotel Management
Dear Guest, Thank you for your positive score after your stay at the Gem Hotels. We hope that your experience and time with us was enjoyable. We would like to warmly welcome you to the Gem in near future.Kind regards,Guest Relations Team.
by A traveller
Excellent!
Posted Feb. 18, 2024 on HotelsA very pleasant place to stay.
Very convenient location, with numerous tube locations within walking distance to get you about, but given its location, you can pretty much walk to loads of things!
The room was excellent, very clean and comfortable…but the room I had had no mini fridge, or bottled water, which…I think should be standard (water at least)
My ONLY thing…if you’re not use to London “humm” then, try and get a high floor, I was on the ground floor and could hear the tube underneath, which…was ok. But just a heads up!
Comment from Hotel Management
Feb. 22, 2024 by Gem Hotels, Hotel Management
Dear Guest, Thank you very much for taking the time to share this review of your experience at our hotel! Our team here at Gem Hotel is committed to providing high-quality customer service and we're thrilled to hear that we made a good impression on you. We are also truly lucky to be situated in such an enviable location with a direct access to tube stations and most of the surrounding attractions. Its also a great pleasure knowing that you found us clean and comfortable- which will be shared with our team for keep doing what they are doing. Thank you for staying with us; there is no better compliment than a return visit.Warm regards,Gem Guest Relations Team.
by A traveller
Posted Feb. 18, 2024 on Expedia
Lovely hotel Great location
Comment from Hotel Management
Feb. 21, 2024 by Gem Hotels , Hotel Management
Dear Guest, We very much appreciate you taking the time to complete a guest survey and it is always a pleasure to receive a positive full score. We look forward to welcoming you back to stay with us very soon.Kind regards,Guest Relations Team.
by A traveller
Good room, shame about it’s location!
Posted Feb. 18, 2024 on HotelsOur room was of a good standard. Unfortunately it was situated on the lower ground floor near to the cleaning cupboards and the restaurant, so encountered some noise from them. However, the worst disturbance was from the noise of the underground tunnel, obviously situated beneath the hotel, and banging of the window frames which went on through the night.
When I mentioned this at reception it seemed from the reaction that they were not surprised but all they said was the hotel was full and that was the only room available. Given that I had booked this hotel several months in advance I was not impressed with this response! A great shame as I am sure a different room on a different floor would have been a much better experience.
Also did not book breakfast due to the cost - £24 per person!
Comment from Hotel Management
Feb. 22, 2024 by Gem Hotels, Hotel Management
Dear Guest, Thank you for sharing your mixed experience after your stay with us at Fitzrovia Hotel and we are disappointed to learn that you are not happy with your stay because of the noisy room. We sincerely apologize for the inconvenience and discomfort caused and we will use your comments to retrain our staff to avoid future occurrence. In regards to the size of the room, we just want to let you know that the hotel has different type of rooms available and their size and design vary from room to room. We are always happy to receive any request or preferences from our guests and we will always try as much as we can to meet all of them, but unfortunately we are sorry we are not able to meet your preferences. We hope that you will consider staying with us on another occasion at… or at our other Gem properties, when we hope that you will be fully satisfied.Kind regards, Guest Relations Team
by A traveller
Posted Feb. 17, 2024 on Expedia
Comment from Hotel Management
Feb. 22, 2024 by Gem Hotels, Hotel Management
Dear Guest, Thank You for your positive full score for your stay with us at the Fitzrovia Hotel and we are pleased that you had a great stay. We would like to tell you that our doors are always open to you in the future.Warm regards,Guest Relations Team.
