Ratings based on 1,766 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 15, 2024
Comment from Hotel Management
Apr. 5, 2024 by Rebecca Maher Front Office Manager, Hotel Management
Dear Marjorie,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport
by A traveller
Posted Mar. 4, 2024
Staff was helpful and courteous!
Comment from Hotel Management
Mar. 5, 2024 by Rebecca Maher Front Office Manager, Hotel Management
Dear Nancy,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. It is wonderful to hear that our team made your stay so memorable. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport
by A traveller
Posted Jan. 31, 2024 on Hotels
Comment from Hotel Management
Feb. 4, 2024 by Rebecca Maher , Hotel Management
Dear Steven,Thank you for your review of your recent stay with us and for scoring us 10 out of 10.We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport
by A traveller
Posted Jan. 31, 2024 on Expedia
I was very disappointed with my stay at Hyatt Place Heathrow. It us conveniently located within 10 min bus ride to the airport. The bust stop was also right in front which is nice. However the staff service was subpar. The front receptionists were not knowledgeable and very rude. When we checked in for our reservation which was made at least 6-8 weeks prior, the hotel staff said it was cancelled. They stated the reason was because payment didn’t go through after I booked via Expedia and that they tried to reach out to me but there was no response. This was in fact, not true at all. I didn’t receive any communication of the cancellation and two weeks prior to my travels, I actually got a booking confirmation for the reservation. I contacted Expedia immediately and an online associate told me that the reason Hyatt canceled was because of availability. I showed the message to the Hyatt receptionist and she confirmed that they don’t have availability. I told her this was unacceptable as I had traveled from the US and made these reservations ahead of time as this was my first time visiting England and I wanted to have secure lodging. The receptionist had no empathy. After making a fuss, she called her manager and then said there was suddenly availability. I found this response and attitude unacceptable. Throughout the stay, the elevators went out of service and systems had also gone down. Don’t stay here!
Comment from Hotel Management
Feb. 4, 2024 by Rebecca Maher , Hotel Management
Dear Linda,Thank you for your review of your recent stay with us. We are very sorry to see that your experience was not at the high standard we strive to deliver. We will investigate this further to see where there was a breakdown in communication.We do hope this does not deter you from staying with Hyatt Hotels again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport
by A traveller
Posted Jan. 31, 2024 on Hotels
Comment from Hotel Management
Feb. 4, 2024 by Rebecca Maher , Hotel Management
Dear Yvonne,Thank you for your review of your recent stay with us. We are very sorry to see that your experience was not at the high standard we strive to deliver.We do hope this does not deter you from staying with Hyatt Hotels again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Feb. 4, 2024 by Rebecca Maher , Hotel Management
Dear Lee,Thank you for your review of your recent stay with us and for scoring us 10 out of 10.We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Rebecca Front Office Manager, Hotel Management
Dear Lee,Thank you for your review of your recent stay with us and for scoring us 8 out of 10. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport
by A traveller
Posted Jan. 28, 2024 on Expedia
Reception staffs are nice.
Comment from Hotel Management
Jan. 28, 2024 by Rebecca Front Office Manager, Hotel Management
Dear Suzuka,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. It is great to hear our team made such a positive impact on your experience with us. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport
by A traveller
Posted Jan. 27, 2024 on Hotels
Comment from Hotel Management
Jan. 28, 2024 by Rebecca Front Office Manager, Hotel Management
Dear Dmitry,Thank you for your review of your recent stay with us and for scoring us 10 out of 10. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport
by A traveller
Posted Jan. 26, 2024 on Expedia
Airport hotel
Comment from Hotel Management
Jan. 26, 2024 by Rebecca Front Office Manager, Hotel Management
Dear Greg,Thank you for your review of your recent stay with us and for scoring us 4 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport
