Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hyatt Regency London Blackfriars, Gestion de l’hôtel
Thank you very much for this fantastic score. We are glad to learn that you enjoyed very much your stay with us. We look forward to welcoming you back again very soon.
par un voyageur
Publié le 18 févr. 2024 sur Hotels
For det første var værelsets standard ikke, hvad jeg forventede af et hotel, der præsenterer sig selv som 5-stjernet. Med slidt indretning, en ubehagelig seng og et badeværelse, der trængte til en kærlig hånd, mindede det mere om, hvad jeg ville forvente af et 3-stjernet etablissement. Desuden var renligheden ikke i top, hvilket straks satte en dæmper på min ankomst.
Serviceoplevelsen fortsatte med at underbygge min skuffelse. Selvom personalet var venligt, manglede der en opmærksomhed, som jeg forbinder med 5-stjernede hoteller.
Faciliteterne, som blev rost højt på hotellets hjemmeside, levede heller ikke op til forventningerne. Faktisk var der
Mere fokus på det handicapvenlige - hvilket er okay, men så bør det beskrives.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hyatt Regency London Blackfriars, Gestion de l’hôtel
Thank you for your feedback. We regret to learn that the experience did not live up to your expectations. We truly appreciate your comments and please rest assure that it will be shared with the corresponding departments for their evaluations. We hope we still have a chance to welcome you back to our hotel in the future.
par un voyageur
Ótimo hotel em Londres
Publié le 31 janv. 2024 sur HotelsÓtima localização, quartos modernos e espaçosos , serviço excelente.
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Hyatt Regency London Blackfriars, Gestion de l’hôtel
Thank you very much for your fantastic comments and rating. We are glad to learn that you are happy with your stay experience with Hyatt Regency London Blackfriars. The entire hotel team looks forward to welcoming you back again very soon.
par un voyageur
Publié le 27 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Hyatt Regency London Blackfriars, Gestion de l’hôtel
Thank you for rating your experience with Hyatt Regency London Blackfriars 10/10. We are delighted to learn that you are satisfied with your stay with us. We hope to welcome you back again very soon.
par un voyageur
Publié le 25 janv. 2024 sur Expedia
Incredible location close to transportation and St Paul’s. I desperately want to give this property 5 stars as the staff was professional and very accommodating but the automatic heating system does not allow you to regulate the temperature which reached 25 degrees C during nighttime hours making it difficult to sleep. The night manager was so apologetic and arranged a temporary fix through engineering. But the system reset the following night! Definitely will try this property again in hopes the heating issue can be fixed!
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Hyatt Regency London Blackfriars, Gestion de l’hôtel
Thank you very much for sharing your experience. We are glad to learn that you enjoyed your stay with us. Please accept our apology on the temperature control issue. Please rest assure that the issue has been escalated to the concerned department and they will look into it. We look forward to welcoming you again in the near future.
par un voyageur
Publié le 20 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Hyatt Regency London Blackfriars, Gestion de l’hôtel
Thank you for rating your experience with Hyatt Regency London Blackfriars with 10/10. We are truly delighted that you enjoyed your time with us. We hope to welcome you back to our hotel very soon.
par un voyageur
Not a five star standard
Publié le 5 janv. 2024 sur HotelsWe had a 4 nights stay from 28th Dec to 1th Jan 2024. The room was specious and nice, bad badly sound isolated. We had to ask a few times to clean the room, since it was still not cleaned at 4 pm. We were also missing the equipment for 3 ppl, such towels, bathrobe, glas and similar. We got some on request, but not all. When we checked inn we were told that our total bill will be 3000 pounds, which was about 700 pounds more then the correct price. The lady at the front desk asked some colleauge for help, and we got the correct price at the end. The breakfast was pretty poore for 5 stars hotel. It was always a queue for the breakfast, and the stuff were stressed because the breakfast restaurant was a way too small for all the guest. All the stuff were very helpfull and polite, but anyway, this is not worth the money, and it is not a five star standard as it says on Hotels.com.
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Hyatt Regency London Blackfriars, Gestion de l’hôtel
Thank you for sharing your experience. We regret to learn that you were not satisfied with your stay with us. Please rest assure that your comments have been shared with the corresponding team for continuous evaluations. We apologize for the experience you had during your stay and we hope we still have a chance to welcome you back to our hotel in the future.
par un voyageur
Publié le 29 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Hyatt Regency London Blackfriars, Gestion de l’hôtel
Thank you for rating 5/5 for your experience with Hyatt Regency London Blackfriars. Our entire hotel team look forward to welcome you back to our hotel very soon.
par un voyageur
Publié le 17 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Hyatt Regency London Blackfriars, Gestion de l’hôtel
Thank you for rating your experience with Hyatt Regency London Blackfriars. We hope to welcome you back to our hotel very soon.
par un voyageur
Publié le 15 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Hyatt Regency London Blackfriars, Gestion de l’hôtel
Thank you for the fantastic score for your experience with Hyatt Regency London Blackfriars. We hope to welcome you back to our hotel very soon.
