Ratings based on 746 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 26, 2024 on Expedia
We paid extra for a smoking room and still were housed next to screaming infants. Front desk male was rude and barely spoke english - frustrated that i needed him to repeat myself. The people inspecting our room were late and tried to tell my fiancé that pre existing damages were our fault we, in fact were incovenienced by the broken window and burn holes. Front desk female at checkout equally rude when my concern grew to a panic as it would be a $200 fine. Never staying here again. Do not reccommend
Comment from Hotel Management
Jan. 27, 2024 by DP, Hotel Management
To all existing and future guests: This guest displayed rude behavior both during check-in and check-out times. Despite our commitment to honoring reservations, we want to emphasize that we do not condone any form of disturbance or inappropriate conduct. In response to the disruptive conduct, we chose not to impose any additional charges on the guest. We have video evidence supporting our account of the incident. Thanks for the time to view this review as this was not an expected and unpleasant experience for us.
by A traveller
Posted Jan. 17, 2024 on Expedia
Comment from Hotel Management
Feb. 3, 2024 by DP, Hotel Management
Thanks Francois for your feedback and we appreciate your business
by A traveller
Posted Jan. 12, 2024 on Expedia
Nice!
Comment from Hotel Management
Feb. 3, 2024 by DP, Hotel Management
Thanks Vladimir for your feedback and we appreciate your business
by A traveller
The bed was very uncomfortable, pillows were junk
Posted Jan. 10, 2024 on HotelsComment from Hotel Management
Feb. 3, 2024 by DP, Hotel Management
Dear guest,We sincerely appreciate your comments and feedback. We regret any inconvenience you may have experienced during your stay regarding the pillows and bedding. It would have been helpful if you had contacted the front desk, as we are always ready to assist with any specific needs.We want to highlight that we've recently upgraded most of our beddings, receiving positive feedback from the majority of our guests. However, we understand that individual preferences vary, and we would have been more than happy to accommodate your specific bedding needs if we had known.We apologize for any oversight on our part and assure you that we are committed to providing a more comfortable stay for you in the future. Your feedback is valuable to us, and we look forward to the opportunity to better serve you next time.Thank you for your understanding and for choosing to stay with us.Best regards,Dilip
by A traveller
Posted Jan. 1, 2024 on Expedia
Comment from Hotel Management
Feb. 3, 2024 by DP, Hotel Management
Thanks Alex for your feedback and we appreciate your business
by A traveller
Posted Dec. 29, 2023 on Expedia
Good!!!
Comment from Hotel Management
Dec. 30, 2023 by DP, Hotel Management
Thanks Vladimir, we appreciate your feedback and business as well.
by A traveller
Posted Dec. 27, 2023 on Expedia
The hot water tap was almost broken off the tub was dangerous very slippery...the curtains were old and worn out looked like rags...only stayed 1 night it was good enough for me but they should really make the bathtub safer and fix the taps...the bed was fresh clean and comfortable..for the price it was okay...
Comment from Hotel Management
Dec. 27, 2023 by DP, Hotel Management
Thank you Suzanne for your feedback and we appreciate your business. We will look into issues that you mentioned and fix them. Thanks again for the detailed review
by A traveller
Posted Dec. 16, 2023 on Expedia
Comment from Hotel Management
Dec. 27, 2023 by DP, Hotel Management
Thank you Vladimir for your feedback and we appreciate your business
by A traveller
Posted Dec. 16, 2023 on Expedia
Comment from Hotel Management
Dec. 27, 2023 by DP, Hotel Management
Thanks Thien for you feedback and we appreciate your business
by A traveller
Posted Dec. 12, 2023 on Expedia
Comment from Hotel Management
Dec. 14, 2023 by DP, Hotel Management
Thank you Lise for your business and we appreciate your feedback.
