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Novotel London Canary Wharf Hotel

Property class: 4
4-star hotel near O2 Arena

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Photo gallery for Novotel London Canary Wharf Hotel

Exterior
Creator video - submitted by anuroop-sahu
Cocktail bar
Cocktail bar
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
40 Marsh Wall, London, England, E14 9TP
  • Place, One Canada Square
    ‪6 min walk‬
  • Place, Crossrail Place Roof Garden
    ‪9 min walk‬
  • Place, Thames River
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪86 min drive‬

Room options

View all photos for Executive Room, 1 Double Bed (Premium)

Executive Room, 1 Double Bed (Premium)

Executive Room, 1 Double Bed (Premium)

8.0 out of 10
Very good
(8 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

8.6 out of 10
Excellent
(61 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Twin Beds

8.4 out of 10
Very good
(6 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

8.0 out of 10
Very good
(5 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Double Room, 1 Double Bed, City View

Superior Double Room, 1 Double Bed, City View

Superior Double Room, 1 Double Bed, City View

8.6 out of 10
Excellent
(10 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Twin Beds, City View

Superior Twin Room, 2 Single Beds, City View

Superior Twin Room, 2 Twin Beds, City View

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, Accessible

Superior Room, 2 Single Beds, Accessible

Superior Room, 2 Twin Beds, Accessible

8.6 out of 10
Excellent
(4 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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About the area

London

Canary Wharf stay.Your stay at this Canary Wharf hotel places you within 3 miles (5 km) of O2 Arena and ExCeL Exhibition Centre. Tower Bridge and Tower of London are also within 3 miles (5 km).

What's nearby

  • One Canada Square - 6 min walk - 0.5 km
  • Crossrail Place Roof Garden - 9 min walk - 0.8 km
  • Thames River - 9 min walk - 0.8 km
  • Billingsgate Market - 10 min walk - 0.9 km
  • Museum of London Docklands - 11 min walk - 0.9 km

Getting around

  • Limehouse Station - 4 min drive
  • Heron Quays DLR Station - 7 min walk
  • London City Airport (LCY) - 20 min drive

Restaurants

  • ‪Starbucks - ‬7 min walk
  • ‪No. 35 Mackenzie Walk - ‬7 min walk
  • ‪Obicà - ‬5 min walk
  • ‪itsu - ‬6 min walk
  • Bōkan 37

About this property

Novotel London Canary Wharf Hotel

4-star hotel near O2 Arena
Novotel London Canary Wharf Hotel offers its guests an indoor pool, a sauna, and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A rooftop terrace, multilingual staff, and a garden are also featured at the business-friendly Novotel London Canary Wharf Hotel.

This 4-star London hotel is smoke free.

  • 313 guestrooms or units
  • 39 levels
  • Meeting rooms
  • Built in 2016
  • Deli
  • Terrace on the roof
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Garden
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Novotel London Canary Wharf Hotel offers 313 air-conditioned accommodations with safes and coffee/tea makers. 55-inch flat-screen televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Weekend full breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Gym
  • Indoor pool
  • Sauna

Accessibility

  • Elevator
  • Hardwood flooring in room
  • High-pile carpet in room

Room amenities

Entertainment

  • 55-inch flat-screen TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Children under 18 years of age traveling without a parent or legal guardian are required to provide a signed authorization document and copy of the signer’s ID upon arrival. Please contact the hotel directly for the relevant authorization form.

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 25 per person
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel London Canary Wharf Hotel
Novotel London Canary Wharf
Novotel London Canary Wharf (opening November 2016)
Novotel London Canary Wharf England
Novotel London Canary Wharf (Opening soon)
Novotel London Canary Wharf
Novotel London Canary Wharf Hotel Hotel
Novotel London Canary Wharf Hotel London
Novotel London Canary Wharf Hotel Hotel London

Novotel London Canary Wharf Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 609 out of 1000 reviews
Rating 8 - Good. 243 out of 1000 reviews
Rating 6 - Okay. 77 out of 1000 reviews
Rating 4 - Poor. 41 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Sridhar

Stayed 5 nights in Dec 2025

4/10 Poor

Kwun Ling

Stayed 2 nights in Dec 2025

8/10 Good

Christopher

Stayed 1 night in Jan 2026

10/10 Excellent

Patrick

Stayed 3 nights in Dec 2025

8/10 Good

Joel

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
staff was helpful, the breakfest served was amazing and had a pool and sauna that we very much enjoyed
Stayed 5 nights in Dec 2025

6/10 Okay

Aaron

Travelled with partner
Few stains in the room, extended length of check in, seemed understaffed, Sink was also blocked, Asif was incredibly helpful though, did cause delays for what we wanted to do in London
Stayed 1 night in Dec 2025

10/10 Excellent

Nathalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view from our room and the restaurant /bar
Stayed 1 night in Dec 2025

10/10 Excellent

Frankie

Stayed 1 night in Dec 2025

8/10 Good

Angie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Akir on reception was amazing lovely warm welcome, nothing too much trouble. Such a rarity to meet a really lovely person 💕 Housekeeping was a bit hit and miss on occasion and Akir was on it and it was sorted 😀.
Stayed 4 nights in Dec 2025

10/10 Excellent

craig

Liked: Cleanliness, staff & service, amenities
Alround excellent service.
Stayed 2 nights in Dec 2025

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was super, spacious and clean with a great view. Breakfast a bit chaotic with a poor choice and very overpriced I felt compared to other hotels.
Stayed 2 nights in Dec 2025

10/10 Excellent

Brittany

Stayed 2 nights in Dec 2025

10/10 Excellent

Abu-Bakarr

Liked: Cleanliness, amenities, property conditions & facilities
Great room and service
Stayed 1 night in Nov 2025

10/10 Excellent

Deavanek, marsh harbour

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful
Stayed 3 nights in Dec 2025

8/10 Good

Molly

Stayed 1 night in Dec 2025

6/10 Okay

Vishal

Liked: Staff & service
Pool, gym and similar amenities are not great. The breakfast is small and not impressive. We also had to queue for the breakfast which isnt ideal. Staff are great though.
Stayed 1 night in Dec 2025

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
Leaking shower, someone else’s towel left in room cigarette burns in curtain and stain in seat
Stain on seat
Shower leak
Holes in iron board
Broken rail
Stayed 1 night in Dec 2025

8/10 Good

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast options for the buffet are pretty standard however the breakfast menu doesn’t have much variety. The hotel is good nonetheless. Pretty community and a good walking distance to canary wharf.
Stayed 2 nights in Dec 2025

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2025

10/10 Excellent

Agile

Stayed 1 night in Nov 2025

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You had only decaf coffee in the room. Not ideal.
Stayed 2 nights in Dec 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
Neli was amazing and really helpful with all queries and request!
Stayed 1 night in Dec 2025

2/10 Terrible

Eduarda

Stayed 1 night in Oct 2025

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome, great location and really good brekkie. Would stay again
Stayed 1 night in Dec 2025

10/10 Excellent

Callum

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this hotel is fab! Nothing was a problem, great location and even got a free upgrade! Can’t fault this hotel will definitely be coming back.
Stayed 1 night in Nov 2025