This place should NOT be allowed to operate. It is completely uninhabitable. I booked RestUp for its Central London location, but it turned into a nightmare. Despite booking a 10-bed mixed dorm with a private bathroom, I was shoved into a cramped 12-bed room where I couldn’t even stretch my legs. The space between beds is so tight, I hit my head multiple times—seriously concerned I got a concussion.
There’s ZERO ventilation. No AC, no fans, and most windows are sealed shut. I nearly suffocated in the summer heat and was told by staff that they could only crack open one tiny window. I explained I had breathing issues and asked for a better-ventilated room—flat-out denied. I ended up in the common area at night, only to find no air circulation there either.
Luggage storage? A joke. Despite their website claiming free storage is available, I was charged £5 to store my bag BEFORE check-in. Never experienced this in any other UK hostel. It felt like a blatant cash grab.
The rooms are disgusting. Dirty sheets, hair on the bedding, weird odors, bugs crawling around, and to top it off, mosquito bites and a clogged drain that took 2+ hours to clear. And yes, this happened TWICE—I booked here again only because everything else was full.
Outlets? Barely work. My adapter only fit in a couple, and there were no USB ports anywhere. Keycards randomly stop working. Dining area was always closed, despite their claim of serving meals. They even changed the breakfast policy overnight and st