Ratings based on 936 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 10, 2024
Love how beautiful was enclosed and convenient to everything.
Comment from Hotel Management
Apr. 11, 2024 by Natasha Ludlow - General Manager , Hotel Management
Dear Sabrina,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient. We look forward to welcoming you back soon. many thanks, Natasha
by A traveller
Posted Apr. 2, 2024
Excellent location with private entrance to the Victoria Train station. Clean, quiet, reasonably priced.
Comment from Hotel Management
Apr. 3, 2024 by Natasha Ludlow - General Manager , Hotel Management
Dear Corrin,Thank you very much for your fantastic feedback! I am delighted to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We look forward to welcoming you back soon. many thanks, Natasha
by A traveller
Posted Feb. 20, 2024 on Expedia
Amazing hotel! So quiet and well managed. Get the Breakfast! Connects to Victoria Station so you won’t get wet if it rains. Great for the price.
Comment from Hotel Management
Feb. 21, 2024 by Natasha - General Manager , Hotel Management
Dear Emilio,Thank you very much for your fantastic review! I am delighted to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha
by A traveller
Posted Feb. 20, 2024 on Expedia
Do not stay here! DIRTY, DUSTY AND OLD!! Not a 4 star hotel! Had a 2 night stay booked and the room was filthy. They changed us to another room and it was just as filthy. We checked out and they refused to refund us for the 2 nights even though we were only there for 15 minutes. Manager wouldn’t even return a phone call.
Comment from Hotel Management
Feb. 21, 2024 by Ruben Molledo, Hotel Manager , Hotel Management
Dear Nicholas, I hope my response finds you well. Following our conversation over the phone yesterday, please feel free to contact me or the hotel directly if you need any further assistance with your reservation. Best regards, Ruben
by A traveller
Posted Feb. 20, 2024 on Expedia
Couldn’t have chosen a better place for a classic British experience. Clean, classy and wonderful room. Walk outside and have fun. Walk to Buckingham in minutes. Would stay here again and again
Comment from Hotel Management
Feb. 23, 2024 by Natasha - General Manager , Hotel Management
Dear Brandon Lee,Thank you so much for your fantastic review! It's a truly pleasure to know you had such a wonderful experience with us and we hope to see you again soon. many thanks, Natasha
by A traveller
Posted Feb. 20, 2024 on Expedia
Close to public transportation and amenities.
Comment from Hotel Management
Feb. 20, 2024 by Natasha - General Manager , Hotel Management
Dear Veronica,Thank you very much for your amazing feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha
by A traveller
Posted Feb. 19, 2024 on Hotels
My favourite London hotel, classy and the best transport links
Comment from Hotel Management
Feb. 19, 2024 by Natasha - General Manager , Hotel Management
Dear Tony,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found the hotel location most convenient with easy access to explore the main attractions in London. We hope to see you again soon. many thanks, Natasha
by A traveller
Clermont, brilliant!
Posted Feb. 19, 2024 on HotelsThe Clermont was fantastic, superior in every aspect. Diana was incredible at the front desk.
Comment from Hotel Management
Feb. 19, 2024 by Natasha - General Manager , Hotel Management
Dear Robert,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and my team looked after you so well. Thank you for Diana's personal mentions, she will be thrilled. We hope to see you again soon. many thanks, Natasha
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 19, 2024 by Natasha - General Manager , Hotel Management
Dear Lee,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and we hope to see you again soon. many thanks, Natasha
by A traveller
Posted Feb. 18, 2024 on Expedia
A quick two night stay, our room was very spacious and well appointed. A very convenient location with staff helpful at every opportunity.
Comment from Hotel Management
Feb. 19, 2024 by Natasha - General Manager , Hotel Management
Dear Jon,Thank you very much for your fantastic feedback! I am more than happy to know you enjoyed your stay with us and found my team so helpful. We hope to see you again soon. many thanks, Natasha
