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The Pelham London - Starhotels Collezione

5.0 star property
Family-friendly 5-star hotel near Natural History Museum

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Photo gallery for The Pelham London - Starhotels Collezione

2 bars/lounges
Lobby
King Suite
Breakfast, lunch, dinner served; Italian cuisine
Executive Room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Gym

Explore the area

View in a map
15 Cromwell Place, South Kensington, London, England, SW7 2LA
  • Place, Natural History Museum
    ‪3 min walk‬
  • Place, Hyde Park
    ‪12 min walk‬
  • Place, Royal Albert Hall
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪27 min drive‬

Room options

View all photos for Executive Room

Executive Room

Executive Room

10.0 out of 10
Exceptional
(7 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Cosy Double Room

Cosy Double Room

Cosy Double Room

8.8 out of 10
Excellent
(8 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

9.6 out of 10
Exceptional
(5 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.2 out of 10
Wonderful
(10 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite

King Suite

King Suite

  • 102 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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Exterior

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About the area

London

London City Centre stay.At this London City Centre hotel, you'll be within a 5-minute walk of Natural History Museum and Victoria and Albert Museum. Science Museum and Imperial College London are also within half a mile (1 km).

What's nearby

  • Natural History Museum - 3 min walk - 0.3 km
  • Victoria and Albert Museum - 4 min walk - 0.4 km
  • Imperial College London - 6 min walk - 0.5 km
  • Hyde Park - 12 min walk - 1.1 km
  • Royal Albert Hall - 12 min walk - 1.1 km

Getting around

  • South Kensington Underground Station - 1 min walk
  • West Brompton Station - 3 min drive
  • Heathrow Airport (LHR) - 35 min drive

Restaurants

  • ‪Petit Pret - ‬2 min walk
  • ‪Honest Burgers - ‬1 min walk
  • ‪Ben's Cookies - ‬1 min walk
  • ‪Paul - ‬1 min walk
  • ‪GAIL's Bakery - ‬1 min walk

About this property

The Pelham London - Starhotels Collezione

Family-friendly 5-star hotel near Natural History Museum
Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business center and meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 570 square feet (53 square meters) and includes conference space. A 24-hour fitness center, a library, and multilingual staff are also featured at the luxury The Pelham London - Starhotels Collezione.

Smoking is allowed in designated areas at this Georgian London hotel.

  • 1 building
  • 52 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Meeting rooms
  • 570 sq ft of conference space
  • 53 sq m of conference space
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Fireplace in lobby
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
The Pelham London - Starhotels Collezione offers 52 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 36-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: GBP 24 for adults and GBP 12 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Library

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 36-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 40 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 24 for adults and GBP 12 for children
  • Pet fee: GBP 40 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. 

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Pelham
Pelham Hotel London
Pelham London
Pelham Starhotels Collezione Hotel London
The Pelham Hotel London, England
Pelham Starhotels Collezione Hotel
Pelham Starhotels Collezione London
Pelham Starhotels Collezione
The Pelham Hotel
The Pelham Starhotels Collezione
The Pelham London - Starhotels Collezione Hotel
The Pelham London - Starhotels Collezione London
The Pelham London - Starhotels Collezione Hotel London

The Pelham London - Starhotels Collezione Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 566 out of 903 reviews
Rating 8 - Good. 247 out of 903 reviews
Rating 6 - Okay. 60 out of 903 reviews
Rating 4 - Poor. 23 out of 903 reviews
Rating 2 - Terrible. 7 out of 903 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, food, location and very welcoming and professional staff. Very good team of people working to make a trip as good as it possibly could be. So many delightful and refreshing touches to this hotel that make you want to return.
Stayed 3 nights in Jun 2025

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great central location, friendly helpful staff.
Stayed 1 night in Jun 2025

2/10 Terrible

Floey

Liked: Cleanliness
Disliked: Staff & service
I had stayed
Stayed 3 nights in May 2025

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Staff were very helpful and friendly. Location is Excellent right by South Kensington Tube. Room was good size - decor was great! Bathroom was spacious and spotless. Bed and pillows were super comfortable. Only tiny minus point was that breakfast order for my husband was lost meaning we didn’t eat together as mine would have been cold. Definitely would stay again though.
Stayed 1 night in May 2025

10/10 Excellent

JOHN

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Service was amazing! Hotel immaculate
Stayed 1 night in May 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Jacklyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in a great location. Stay was only for one night but the room was clean and comfortable. Staff was helpful. South Kensington Tube Station is across the street and it's walkable to many of the area sights.
Stayed 1 night in May 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a nice location. Reasonable priced.
Stayed 3 nights in Apr 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Elin Llywelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel in beautiful location.
Stayed 2 nights in Jan 2025

10/10 Excellent

Flo

Stayed 3 nights in Apr 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Marilyn

Staff was very helpful!
Stayed 4 nights in Mar 2025

10/10 Excellent

Iain

Stayed 1 night in Mar 2025

10/10 Excellent

TJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, room was very clean and designed well
Stayed 1 night in Mar 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at The Pelham every time we visit London with our kid. They go above and beyond to make our stay comfortable. They always have extra cot and mattress for our toddler making the travel easy for us. They leave complementary snacks and water. The hotQAqa
Stayed 4 nights in Mar 2025

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it!

Concierge was FANTASTIC! Beds so comfy. Turndown service on point! Right across from tube station. We loved our stay and will definitely be back!
Stayed 5 nights in Mar 2025

10/10 Excellent

Exhibitions

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5star Tom makes my stay!

Tom is all about great hospitality - always takes care of this return guest!
Stayed 2 nights in Mar 2025

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so accommodating and friendly and the hotel itself is wonderfully appointed and charming. We will definitely be back!
Stayed 1 night in Mar 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well-kept hotel. Very good location. Excellent service from everyone. Great value for the price we paid.
Stayed 2 nights in Feb 2025

10/10 Excellent

Brandylyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pelham was magnificent - Perfect in everyway! BEST - location CAN'T be beat. across from tube station! tons of restaurants nearby. etc etc. STAFF - wonderful SOOO nice. Gabriel (concierge) was wonderful, and so helpful in details. rest of staff gracious and nice. room - large and sooo comfortable.
Stayed 4 nights in Feb 2025