Ratings based on 936 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 19, 2024 on Expedia
Great hotel that is easy to find and suited out needs for our visit to London.
Comment from Hotel Management
Feb. 22, 2024 by Lakshay Khurana, Hotel Management
Dear Paul,Thank you for your positive review! We're glad to hear that our hotel met your needs and that you found it easy to locate. We hope to welcome you back for another visit soon!Best Regards,Lakshay KhuranaGuest Services Manager
by A traveller
Posted Feb. 13, 2024 on Hotels
Comment from Hotel Management
Feb. 14, 2024 by Lakshay Khurana, Hotel Management
Dear James,Thank you for taking the time to leave us a 5-star review of your recent stay at our aparthotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us.Thank you again for choosing our aparthotel and for sharing your feedback with us.Best regards,Lakshay KhuranaGuest Services Manager
by A traveller
Great!
Posted Jan. 30, 2024 on HotelsOur experience was great. We arrived early and they let us leave our luggage with them while we went out to explore a bit. We were also able to check in early as well. The staff was always very friendly and they were available if we needed anything. The room was clean! Perfect location, very close to shopping and main tourist attractions.
Comment from Hotel Management
Jan. 31, 2024 by Lakshay Khurana, Hotel Management
Dear Guests,We're delighted to have contributed to your positive experience in London! It's wonderful to hear that our early check-in and luggage service met your needs, and we appreciate your kind words about our friendly staff and central location. If your future travels bring you back to London, we'd love to host you again. Safe travels and thank you for choosing us!Best Regards,Lakshay KhuranaGuest Services Manager
by A traveller
Bottle of cheese
Posted Jan. 28, 2024 on HotelsVery cramped room, no surfaces or hanging space for clothes. No soap, even after requesting some. Bottle of cheese in fridge masquerading as complimentary milk
Comment from Hotel Management
Feb. 10, 2024 by Lakshay Khurana, Hotel Management
Dear Conrad,We're truly sorry to hear about your experience. Your feedback is valuable to us, and we apologise for the inconvenience you encountered. We'll address the issues you've mentioned to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Best Regards,Lakshay KhuranaGuest Services Manager
by A traveller
Posted Jan. 19, 2024 on Expedia
Comment from Hotel Management
Jan. 31, 2024 by Lakshay Khurana, Hotel Management
Dear Cherry Rose,Thank you for taking the time to leave us a 5-star review of your recent stay at our aparthotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us.Thank you again for choosing our aparthotel and for sharing your feedback with us.Best regards,Lakshay KhuranaGuest Services Manager
by A traveller
Posted Jan. 19, 2024 on Expedia
Easy place to stay
Comment from Hotel Management
Jan. 19, 2024 by Lakshay Khurana, Hotel Management
Dear Su,Thank you for your review! We're glad you found our place easy for your stay. We hope to welcome you back soon.Best regards,Lakshay KhuranaGuest Services Manager
by A traveller
Posted Jan. 7, 2024 on Hotels
Comment from Hotel Management
Jan. 11, 2024 by Lakshay Khurana, Hotel Management
Dear Charlotte, Thank you for taking the time to leave us a 5-star review of your recent stay at our aparthotel. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay with us.Thank you again for choosing our aparthotel and for sharing your feedback with us.Best regards,Lakshay KhuranaGuest Services Manager
by A traveller
Small but perfectly formed
Posted Jan. 4, 2024 on HotelsLovely studio room, small but perfectly formed, the location was great, a few minutes walk to Trafalgar Square and covent garden with all amenities on the doorstep. Room was clean and modern, bed was very comfortable, will definitely book again
Comment from Hotel Management
Jan. 11, 2024 by Lakshay Khurana, Hotel Management
Dear Jacqueline,Thank you for your lovely review! We're delighted to hear that you enjoyed your stay in our studio room and found it small but perfectly formed. It's great to know that the location suited your needs, with Trafalgar Square and Covent Garden just a few minutes away. We look forward to welcoming you back for another comfortable and enjoyable stay.Best regards,Lakshay KhuranaGuest Services Manager
by A traveller
Amazing Location - Cozy but Comfortable
Posted Jan. 1, 2024 on HotelsAmazing location - less than a 5 minute walk to three tube stations. The rooms are on the smaller side but totally fine for a couple. We really enjoyed our experience and will plan to stay again next time we plan to see a show on the west end
Comment from Hotel Management
Jan. 8, 2024 by Lakshay Khurana, Hotel Management
Dear Michael,Thank you for choosing to stay with us and for sharing your positive experience. We're delighted to hear that you enjoyed our amazing location and that the room size was suitable for your needs. We look forward to welcoming you back on your next visit to the West End.Best Regards,Lakshay KhuranaGuest Services Manager
by A traveller
Great location + feel to apartment, small flaws
Posted Dec. 31, 2023 on HotelsOverall lovely apartment, although slightly worn down in some areas - shampoo dispenser not working, only a tiny tiny bottle of conditioner given as standard for multi-night stay for 2 people (have to request for more), shower plug loose in the shower. Lovely feel to the building and lovely check in service. Unfortunately we requested for late check out in advance (paid) but still awoken by multiple times knocking on door from 11:05am so was unable to get the sleep we wanted from the late check out.
Great location as expected.
Comment from Hotel Management
Jan. 1, 2024 by Lakshay Khurana, Hotel Management
Dear Guests,Thank you for sharing your feedback. We're delighted you enjoyed the overall experience. Apologies for the issues you encountered; we'll address them promptly. We appreciate your understanding and hope to welcome you back soon.Best Regards,Lakshay KhuranaGuest Services Manager
