Ratings based on 860 Guest Reviews
Hear it directly from our travellers
3.1 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 27, 2024
by A traveller
Posted Apr. 23, 2024
Oh my goodness. The pictures are deceiving - sheets are ripped, the entire place was DIRTY, random repairs are half completed. It's been three days and I still feel awful for having my kids spend the night there - it was a late check in and there was no where else I could go. I did not let them shower there. I am happy to share pictures. Also - 'grab and go breakfast' consists of a nutrigrain bar and coffee. I seriously have no words, it was awful.
Comment from Hotel Management
Apr. 24, 2024 by Hotel Management , Hotel Management
Dear John, We are deeply sorry to hear about your disappointing experience during your recent stay. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations. Please accept our sincerest apologies for the condition of your room and the limited breakfast options. This does not reflect the high standards of cleanliness and service we strive to uphold. We take your feedback seriously and will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your understanding and hope you will consider giving us another chance to provide you and your family with a more enjoyable future stay. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
by A traveller
Posted Feb. 12, 2024
When I got to the property I realized the toilet tissue was damp but I thought it was maybe from some water up top the sink that may have ran down so I ignored it well the very nxt morning upon check out i discovered that it was an actual water leak underneath the sink...so I called downstairs to mention it and the staff told me they can switch my room but like I said I was checking out so when I asked for some type of accomidation not a full refund or anyhting she stated to me that it was applicable for that. It was the nerve for me. I'll never consider staying at this hotel again.
Comment from Hotel Management
Feb. 13, 2024 by Hotel Management, Hotel Management
Dear Jazmyn, Thank you for your review. We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. We want to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management
by A traveller
Posted Jan. 23, 2024 on Expedia
Could be cleaner but for the price the location is great. Walking distance from food and shopping. Highlight of the trip was being greeted by Jennifer at the front desk. She was friendly and very knowledgeable of the area and answered answered all the questions I threw at her. Even recommended great dining options. She had an amazing energy when I checked in and even when I checked out. She has great enthusiasm for her work and the pride she puts into her job is commendable. I don’t leave reviews often but she was worth taking this time to make my comments. I would exclusively stay at all Extended stay hotels if she was the standard of how employees are trained. Amazing experience thanks to Jennifer!
Comment from Hotel Management
Jan. 24, 2024 by Hotel Management , Hotel Management
Dear Myer, Thank you for sharing your experience at Extended Stay America. We're delighted to hear that Jennifer made your stay memorable with her friendly demeanor and insightful recommendations. Your positive comments are truly appreciated, and we will make sure to recognize Jennifer for her exceptional service. We look forward to welcoming you back for another amazing stay.Sincerely,Hotel Management
by A traveller
Posted Jan. 22, 2024 on Expedia
by A traveller
Posted Jan. 22, 2024 on Hotels
by A traveller
Posted Jan. 16, 2024 on Hotels
by A traveller
Posted Jan. 10, 2024 on Expedia
by A traveller
Posted Jan. 8, 2024 on Hotels
by A traveller
Posted Jan. 8, 2024 on Hotels
