Note fondée sur 916 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Good
Publié le 9 juin 2019 sur HotelsEverything perfect , except dirty micro wave oven
Commentaires de Gestion de l’hôtel
10 juin 2019 par Hotel Management , Gestion de l’hôtel
Thank you for staying at Extended Stay America and for the nice comments. We are glad that except for an issue you had a great time with us. We appreciate your feedback and look forward to your next visit.
Sincerely,
Hotel Management
par un voyageur
It's a stay only if your on a budget
Publié le 20 févr. 2024 sur HotelsThe front desk person at check-in didn't put much effort to find me an upgraded bed. There were roaches in the room.
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Michael, We sincerely apologize for the disappointment and inconvenience you experienced during your check-in and stay. Our top priorities are providing exceptional service and a comfortable environment, and we regret falling short of your expectations. Please know that we take your concerns seriously and are committed to improving the issues with the cleanliness and our services. Should you choose to stay with us again, we are committed to providing you with a much more comfortable and enjoyable experience.Sincerely,Hotel Management
par un voyageur
Publié le 18 févr. 2024 sur Hotels
par un voyageur
Publié le 16 févr. 2024 sur Expedia
par un voyageur
Publié le 15 févr. 2024 sur Hotels
Location is nice, easy access from freeway, next to ranch 99 super market in case you need something. Guess this is where the star comes from.
Room is clean but old, den on the floor.
The terrible thing is it does not provide shampoo or conditioner, only thing is a soap. And no hair dryer, I requested but they don't have one until next morning after 11am...
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for choosing our hotel during your recent visit to the area. While we're happy to hear that you had a positive experience overall, we apologize for any inconvenience caused by the unavailability of the requested amenities. Your comments are invaluable as we continually strive to enhance our guest experience. We hope to welcome you back soon to provide a flawless stay that meets and exceeds your expectations.Sincerely,Hotel Management
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Staff was helpful
par un voyageur
Publié le 11 févr. 2024 sur Expedia
par un voyageur
Publié le 2 févr. 2024 sur Hotels
par un voyageur
Publié le 29 janv. 2024 sur Expedia
Clerks were all nice and helpful. For the price the place was good.
par un voyageur
Publié le 29 janv. 2024 sur Expedia
Falta mantenimiento al aire acondicionado. Y los tapetes huelen a viejo
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Alan, We appreciate your feedback. We apologize for any inconvenience caused by the issues you encountered. Your comments about the air conditioning and rugs are noted, and we will address them with our team for improvement. We value your input and hope to have the opportunity to provide you with a more comfortable experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
