Note fondée sur 938 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Paso Robles
Publié le 5 mai 2024
Great location and amenities
Commentaires de Gestion de l’hôtel
6 mai 2024 par Victoria Villareal, Guest Experience Manager, Gestion de l’hôtel
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
par un voyageur
Publié le 21 avr. 2024
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Victoria Villareal, Guest Experience Manager, Gestion de l’hôtel
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
par un voyageur
Publié le 20 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Victoria Villareal, Guest Experience Manager, Gestion de l’hôtel
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
par un voyageur
Publié le 19 mars 2024 sur Expedia
Property looks much better in pictures. Very quiet for close proximity to airport. Lobby looks updated but rooms are a little shabby. Biggest complaint - 2 large wads of black hair on bathroom floor when I took shower the first night. Desk and dining staff were very friendly, although restaurant/bar food service was slow. No nearby offsite dining other than fast food. OK for 2 nights with no frills.
Commentaires de Gestion de l’hôtel
22 mars 2024 par Victoria Villareal, Guest Experience Manager, Gestion de l’hôtel
Thank you for sharing your feedback about your recent stay at our hotel. I apologize for any discrepancies between the appearance of the property in photos and in person. On a positive note, I'm pleased to hear that you found our desk and dining staff to be very friendly. We appreciate your recognition of our quiet atmosphere despite being near the airport and the updated lobby. Regarding the slow service in our restaurant and bar, we apologize for any inconvenience this may have caused. We'll work on improving our service efficiency to provide a better dining experience for our guests.While we strive to offer a comfortable stay for all our guests, we regret that we fell short of your expectations in some areas. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
par un voyageur
Publié le 18 mars 2024 sur Expedia
This was my third time staying here for a convention. Rooms are clean, beds pretty comfortable, with plenty of pillows. Almost no noise heard from hallway, adjacent rooms, or the floor above. This time we were close to the elevators and it was still quiet!
Commentaires de Gestion de l’hôtel
18 mars 2024 par Victoria Villareal, Guest Experience Manager, Gestion de l’hôtel
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
par un voyageur
Publié le 15 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 mars 2024 par Victoria Villareal, Guest Experience Manager, Gestion de l’hôtel
Good afternoon Valued Guest,Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.Sincerely, Los Angeles Marriott Burbank Airport Hotel
par un voyageur
Publié le 15 mars 2024 sur Expedia
This is my second stay at Marriott Burbank. I will return again for sure. I like the outdoor dining area and housekeeping was great. I recommend.
at. All staff was very nice.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Victoria Villareal, Guest Experience Manager, Gestion de l’hôtel
We are delighted to hear that your check-in experience was smooth, and you're satisfied with your room. Your comfort is our priority, so please do not hesitate to contact our team if there's anything we can do to make your stay even more enjoyable.Best regards,Victoria VillarealGuest Experience ManagerLos Angeles Burbank Airport Marriott
par un voyageur de Concord
Publié le 13 mars 2024 sur Expedia
Very clean and sparkling. I chose this hotel for reliable airport shuttle for my departure date. Wish i could have stayed longer.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Victoria Villareal, Guest Experience Manager, Gestion de l’hôtel
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us!I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
par un voyageur
Pretty great
Publié le 11 mars 2024 sur HotelsThe service members could not have been better. The room I was in was showing it’s age, and the older tower had notably fewer amenities than the east tower. The food was expensive and gluttonous, $75 for three on average.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Victoria Villareal, Guest Experience Manager, Gestion de l’hôtel
Thank you for taking the time to share the feedback you have. We have brought your feedback on the food prices to the attention of our restaurant managers and hope that we will be able to provide you with some more inexpensive options in the future.Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us!I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
par un voyageur
Publié le 11 mars 2024 sur Expedia
The beds were so comfortable and staff was extremely friendly.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Victoria Villareal, Guest Experience Manager, Gestion de l’hôtel
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
