Ratings based on 908 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 28, 2024 on Hotels
Very good
Comment from Hotel Management
Feb. 1, 2024 by Cristian, Hotel Management
Thank you for your great review! We are glad you enjoyed your stay and hope to have you again in the furture.
by A traveller
Posted Jan. 27, 2024 on Expedia
It is in a great location. Close to the beach and shops. A bit pricey for wintertime but the location made it worth it.
Shower was tricky too many dials and shower heads.
Comment from Hotel Management
Feb. 1, 2024 by Cristian, Hotel Management
Thank you for your feedback, we are happy you were able to take advantage of our location. I apologize about the tricky shower.
by A traveller
Loved it
Posted Jan. 25, 2024 on HotelsLovely hotel with lovely staff close to the Santa Monica pier beach
Comment from Hotel Management
Jan. 27, 2024 by Cristian, Hotel Management
Thank you for your kind review! We appreciate the nice words and are glad our staff played a role in your experience.
by A traveller
Posted Jan. 24, 2024 on Expedia
The noise we bothered caused by people from the room next to us and poor managing this issue by the staff.
Comment from Hotel Management
Feb. 1, 2024 by Cristian, Hotel Management
Thank you for your feedback and we apologize for the inconvenience you experienced during your stay. We will go over this incident with our staff to improve on responding to issues.
by A traveller
Posted Jan. 17, 2024 on Hotels
Comment from Hotel Management
Jan. 19, 2024 by Theresa, Hotel Management
Thank you so much for your kind review. We appreciate you choosing to stay us and look forward to seeing you again.
by A traveller
Posted Jan. 14, 2024 on Expedia
Comment from Hotel Management
Feb. 8, 2024 by Cristian, Hotel Management
Thank you for your review! We are glad you enjoyed your stay and wish to see you again in the future.
by A traveller
Posted Jan. 9, 2024 on Expedia
Staff were incredible. We got a complimentary upgrade to an ocean view room and a delivered care package with a hand written card welcoming our family to the hotel, what a nice touch.
Would have liked to have microwave in the room, extra blankets in the closer, and a parking option other than valet.
Comment from Hotel Management
Jan. 19, 2024 by Theresa, Hotel Management
Thank you so much for your review. We appreciate your Feedback. And thank you again for choosing to stay us. We hope to see you again in the future.
by A traveller
Posted Jan. 7, 2024 on Expedia
Comment from Hotel Management
Jan. 19, 2024 by Theresa, Hotel Management
Thank you so much for your review. We appreciate you choosing to stay us and look forward to seeing you again.
by A traveller
Family trip (two rooms, two nights)
Posted Dec. 27, 2023 on HotelsThis hotel had a cice ocean view, perfect location, and good cleaning staff, but we have some complaints. We couldn't get adjacent rooms. One of the rooms we rented had a lot of noise from downstairs late at night. The valet parking people are unfriendly and/or unavailable. The parking was quadruple charged incorrectly which we had to correct at checkout. The parking area was very small so we couldn't turn around or maneuver properly. The shower head not comfortable. Also the water temperature was impossible to control. It as always too hot or too cold.
Comment from Hotel Management
Jan. 19, 2024 by Theresa, Hotel Management
Hello and thank you for your review. We do sincerely apologize for any inconvenience or any information about our hotel that was not provided to you.We do hope you choose to stay with us again and give us another chance.
by A traveller
Posted Dec. 27, 2023 on Expedia
A hot shower is a no-go. It's nice and warm, then turns freezing cold for a solid 90 seconds. Miserable experience after a long drive and day of travel.
My 17-year-old daughter just found nose buggars on her comforter, so we are now in one double bed.
Not sure that I'll trust Expedia again. Sad.
Comment from Hotel Management
Jan. 19, 2024 by Theresa, Hotel Management
Hello and thank you for your review. We do apologize for any inconvenience you had while staying with us. We hope you give us another chance to correct any wrongs that may have occurred.
