Ratings based on 991 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 22, 2024 on Expedia
Good service
Comment from Hotel Management
Mar. 25, 2024 by The Sofitel LA team, Hotel Management
Thank you for taking the time to leave us a rating. We hope to have you back at our hotel again in the near future!
by A traveller from Rancho Mirage
Posted Feb. 21, 2024 on Expedia
The staff were extremely helpful and made the stay very pleasant. We will definitely stay again
Comment from Hotel Management
Feb. 27, 2024 by The Sofitel LA team, Hotel Management
We're delighted to hear that our staff's helpfulness contributed to a pleasant stay for you! Thank you for your kind words. We can't wait to welcome you back for another enjoyable experience in the future!
by A traveller
Posted Feb. 21, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by The Sofitel LA team, Hotel Management
Thank you for your rating. We hope to see you in again in the near future!
by A traveller
Posted Feb. 21, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by The Sofitel LA team, Hotel Management
Thank you for taking the time to leave us a rating. We'd love to hear more about your experience, please contact our hotel directly to speak to someone directly.
by A traveller
Posted Feb. 20, 2024 on Hotels
Great stay, very nice hotel!
Comment from Hotel Management
Feb. 27, 2024 by The Sofitel LA team, Hotel Management
We're thrilled to hear you had a great stay! Thank you for your kind words and positive feedback. We look forward to welcoming you back for another wonderful experience in the future!
by A traveller
Posted Feb. 19, 2024 on Expedia
The only nice thing about the property was the lobby and friendly employees. The hotel room was outdated. There was no mini fridge to keep our food, drinks and desserts inside. There was no hair dryer either, which is included with the most basic hotels. At checkin we were told our room was upgraded to a better room for signing up to be a member with them. But I dont think that was true since we signed up at checkin and went up right away to the room where there was a sign welcoming us with my name on it lool.
Comment from Hotel Management
Feb. 27, 2024 by The Sofitel LA team, Hotel Management
Thank you for taking the time to share your feedback. We appreciate your positive comments about our lobby and friendly staff. We apologize for any inconvenience you experienced in your room, and we take your concerns seriously. Your feedback about the missing amenities and the room upgrade discrepancy is valuable, and we will address these issues to enhance the overall guest experience. If there's anything specific you'd like us to investigate, please feel free to reach out directly. We hope to have the opportunity to improve upon these aspects and welcome you back for a more satisfying stay in the future.
by A traveller
Posted Feb. 18, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by The Sofitel LA team, Hotel Management
Thank you for your rating. We hope to see you in again in the near future!
by A traveller
Posted Feb. 18, 2024 on Expedia
Amazing stay as usual!!
Comment from Hotel Management
Feb. 27, 2024 by The Sofitel LA team, Hotel Management
Thank you for your kind words! We're delighted to hear that your stay was amazing. We look forward to welcoming you back for more exceptional experiences in the future!
by A traveller
Posted Feb. 17, 2024 on Hotels
Comment from Hotel Management
Feb. 27, 2024 by The Sofitel LA team, Hotel Management
Thank you for your rating. We hope to see you in again in the near future!
by A traveller
Posted Feb. 15, 2024 on Hotels
My wife stayed there as I was having surgery at Cedars Sinai medical
She was pleased with comfort, personal and location to hospital
Comment from Hotel Management
Feb. 27, 2024 by The Sofitel LA team, Hotel Management
Thank you for sharing your positive experience! We're glad to hear that your wife found comfort in our accommodations and appreciated our attentive staff. We wish you a smooth recovery, and should you need to return, we'll be here to welcome you both with the same excellent service.
