Ratings based on 911 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 20, 2024 on Expedia
There was a party going on until 1:30am. The staff did their best to accommodate but it was a terrible stay.
Comment from Hotel Management
Feb. 21, 2024 by Customer Service, Hotel Management
Deanna, it's disappointing to hear about your recent experience. Our goal is to ensure every guest has a peaceful and relaxing stay, and it seems we fell short this time. We appreciate your understanding of our team's efforts. Please know we're committed to improving our guest experience based on feedback like yours.
by A traveller
Posted Feb. 18, 2024 on Expedia
Had to wait 2.5 hours after check in for my room and they did not accommodate me in anyway
Comment from Hotel Management
Feb. 20, 2024 by Customer Service, Hotel Management
Ariana, it's unfortunate to hear about your wait during check-in and we apologize for the inconvenience. Our goal is to make the check-in process as smooth as possible for our guests. We absolutely value your feedback and will utilize it to refine our operations accordingly. We hope for an opportunity to better serve you in the future.
by A traveller
Posted Feb. 17, 2024 on Hotels
Comment from Hotel Management
Feb. 17, 2024 by Customer Service, Hotel Management
Thank you for the amazing rating, Jeanetta!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta ES Suites Torrance Redondo Beach soon!Thanks again for leaving your feedback!
by A traveller from Spokane
Posted Feb. 16, 2024 on Expedia
Comment from Hotel Management
Feb. 17, 2024 by Customer Service, Hotel Management
Thank you for the perfect rating, Jaylene!We are very pleased to hear that you had a wonderful stay at Sonesta ES Suites Torrance Redondo Beach. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
by A traveller
Posted Feb. 9, 2024 on Expedia
Really clean Really nice and friendly staff. Safe best place ever its my second time and where planning to stay again..
Comment from Hotel Management
Feb. 9, 2024 by Customer Service, Hotel Management
Aurora, we're thrilled to hear about your fantastic experience at Sonesta ES Suites Torrance Redondo Beach. It's wonderful to know that our team members were friendly and our hotel's cleanliness and safety standards met your expectations. We appreciate you choosing us for your stay and are eager to welcome you back for your next visit.
by A traveller
Posted Feb. 5, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Customer Service, Hotel Management
Joey, it seems there was something about your stay that didn't live up to expectations. We strive for superior guest experiences and would value the opportunity to understand any specific issues that may have occurred. Your feedback would be truly beneficial and appreciated. Thank you.
by A traveller
Posted Jan. 29, 2024 on Expedia
Comment from Hotel Management
Mar. 20, 2024 by Customer Service, Hotel Management
Thank you for sharing your perfect rating with us, Beatriz!It's wonderful to see how much you appreciated your time at Sonesta ES Suites Torrance Redondo Beach! We want everyone to feel right at home at Sonesta ES Suites Torrance Redondo Beach. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Jan. 28, 2024 by Customer Service, Hotel Management
Thanks for the amazing rating, Chanae!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta ES Suites Torrance Redondo Beach!
by A traveller
Posted Jan. 27, 2024 on Expedia
I didn’t know I’d have to walk the entire premises to get to my room once I arrived. I also didn’t know I’d have to climb 2 flights of stairs to get to my room, with my bags in tow. No assistance was available. The furniture was filthy, as well as the carpet. The neighboring room was constantly smoking weed so my room always smelled like skunk. I will NOT stay here again.
Comment from Hotel Management
Jan. 27, 2024 by Customer Service, Hotel Management
Jacqueline, we're deeply regretful to learn about the difficulties you experienced on arrival and about the cleanliness concerns in your room. It's disappointing to hear about the odor issue as well. Please accept our apologies and know this isn't reflective of the usual standards we strive for. Your comments have been shared with our team members for review and improvement. We hope you will reconsider and allow us a chance to improve your overall perspective in the future.
by A traveller
Posted Jan. 23, 2024 on Hotels
Amazing
Comment from Hotel Management
Jan. 25, 2024 by Customer Service, Hotel Management
Myra, thanks for leaving such a succinct review. The Sonesta ES Suites Torrance Redondo Beach is always glad to learn that our guests had an exceptional experience. We look forward to welcoming you back on your next amazing visit.
