Ratings based on 928 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 16, 2024
Hot tub
by A traveller
Posted Apr. 22, 2024
Nice
Comment from Hotel Management
Apr. 23, 2024 by Brian, Hotel Management
Dear Thao, Thank you for the valuable feedback. We look forward to your next stay with us.
by A traveller
Posted Apr. 2, 2024
Great
Comment from Hotel Management
Apr. 2, 2024 by Brian, Hotel Management
Dear Thao, Thank you for the valuable feedback. We look forward to your next stay with us.
by A traveller
Posted Mar. 17, 2024 on Expedia
The nicest staff I’ve ever experienced! They were fantastic!!! Nice rooms, loved the balcony and fireplace.
Comment from Hotel Management
Mar. 20, 2024 by Brian, Hotel Management
Dear Peggy,Thank you for taking the time to share your feedback and for appreciating our front desk staff. It’s also great to hear that you enjoyed your guest room. Once again, we appreciate the feedback and we hope to serve you again whenever our travels bring you back to Los Gatos.
by A traveller
Posted Mar. 16, 2024 on Expedia
I love the property with beautiful rooms. The most important piece was excellent a high-quality shower. I also made use of the gym and the lobby. A nice classy breakfast was available every day.
Comment from Hotel Management
Mar. 20, 2024 by Brian, Hotel Management
Dear Vivek,Firstly, I would like to apologize for the delayed response. I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.
by A traveller
Posted Mar. 15, 2024 on Hotels
Comment from Hotel Management
Mar. 16, 2024 by Brian, Hotel Management
Dear Gail, Thank you for the valuable feedback. We look forward to your next stay with us.
by A traveller
Posted Mar. 14, 2024 on Expedia
The stuff needs to be more friendly but I was very happy with Ashly. They are always late few minutes to set up the breakfast. The rooms with connecting door are NOT quiet.
Comment from Hotel Management
Mar. 16, 2024 by Brian, Hotel Management
Dear Elmira,I would like to first apologize for any inconvenience you faced during your recent visit. I’m very disappointed to hear about your experience on your recent stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. In closing Elmira, I would like to thank you once again for your feedback and we hope to have an opportunity to welcome you back in the future.
by A traveller
Posted Mar. 13, 2024 on Expedia
We enjoyed our stay at Hotel Los Gatos and found the room and grounds to be lovely. It is a perfect size hotel, cozy and quaint. Housekeeping and cleanliness is outstanding. We loved the high ceilings and balcony.
Comment from Hotel Management
Mar. 16, 2024 by Brian, Hotel Management
Dear Stephanie,Thank you for taking the time to share your feedback and for appreciating our front desk staff. It’s also great to hear that the cleanliness of your guest room and the hotel grounds meets your expectation. Once again we appreciate the feedback and we hope to serve you again whenever our travels bring you back to Los Gatos.
by A traveller
Posted Mar. 13, 2024 on Expedia
Kinda old, but nice. Honestly I completely recommend this hotel, I had surgery at Stanford and the only thing I could have after 12:00 was coffee or tea, their coffee machine is junk and didn’t work. Hotel should upgrade to newer Nespresso coffee machine.
Comment from Hotel Management
Mar. 16, 2024 by Brian, Hotel Management
Dear Steve,I would like to sincerely thank you for taking the time to share your feedback with us regarding the coffee machines in the lobby. Rest assured this feedback will be shared with the appropriate department to ensure a better guest stay experience in the future.
by A traveller
Posted Mar. 11, 2024 on Expedia
Great hotel. Cute and right within walkable distance to shops and restaurants.
