Ratings based on 392 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 31, 2024
Comment from Hotel Management
Mar. 21, 2024 by Travis, Hotel Management
Thank you for your review!
by A traveller
Posted Nov. 3, 2023 on Expedia
The location is great being only a 5-8 minute walk to the main downtown street on the island. Our room was nice and was one of the rooms with a private bathroom. I do wish there were more outlets in the room itself (not just in the bathroom or hidden behind large furniture in the room); we struggled to charge our phones, etc. The bathroom is very small with basically no counter space. It would be great if a shelf or two was added to the wall for a place to put our toiletries. The breakfast was a pretty simple continental breakfast (usually one hot dish and then some grab and go pastries, yogurt, cereal). They do tea and coffee time everyday from 4-5 with fresh baked cookies. My biggest complaint is that it was impossible to get ahold of them by phone. I tried calling a few days before our reservation to confirm some things and was on hold for almost 30 mins; eventually it took me to the voicemail which I left my number and never received a call back. I had to email them instead which is fine if the matter is not urgent, but if you need something immediately I have no idea how you would get in contact with them.
Comment from Hotel Management
Nov. 7, 2023 by Travis, Hotel Management
We appreciate your feedback and hope to see you again next year!
by A traveller
Posted Oct. 28, 2023 on Hotels
Comment from Hotel Management
Nov. 7, 2023 by Travis, Hotel Management
Thank you for your review!
by A traveller
Posted Oct. 28, 2023 on Hotels
Comment from Hotel Management
Nov. 7, 2023 by Travis, Hotel Management
Thank you for your review!
by A traveller from Stanton
Posted Oct. 22, 2023
Everything was great, beds weren’t that comfortable is only complaint.
Comment from Hotel Management
Oct. 25, 2023 by Travis, Hotel Management
We appreciate the feedback, we hope to see you again!
by A traveller
Posted Oct. 22, 2023 on Expedia
Pine Cottage was a perfect choice for my quick trip. The staff was very accommodating. We enjoyed afternoon tea, it was a lovely place to hang out and chat.
Comment from Hotel Management
Oct. 25, 2023 by Travis, Hotel Management
Thank you for your review!
by A traveller
Posted Oct. 21, 2023 on Expedia
Hot water pressure is turned off on one of the sinks, but hot water is definitely available for the showers! Super cute, super quaint, and super kind staff! Thank you for giving us a beautiful anniversary!
Comment from Hotel Management
Oct. 21, 2023 by Travis, Hotel Management
Thank you for your review, we are thrilled to hear that you enjoyed your anniversary with us!
by A traveller
Posted Oct. 17, 2023 on Expedia
Be prepared for stairs and 100 year old plumbing! But if you find these things charming, as I do, this is a lovely respite. It is very quiet and easy access up the hill to above the fort for wonderful nature hiking. The service was exceptionally personal.
Comment from Hotel Management
Oct. 19, 2023 by Travis, Hotel Management
Thank you for your review, we are thrilled to hear you enjoyed your lovely respite!
by A traveller
Posted Oct. 17, 2023 on Hotels
Comment from Hotel Management
Oct. 17, 2023 by Travis, Hotel Management
Thank you for your review!
by A traveller
Posted Oct. 16, 2023 on Expedia
Comment from Hotel Management
Oct. 17, 2023 by Travis, Hotel Management
Thank you for your review!
