Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Désappointement et manque de sommeil
Publié le 5 févr. 2018 sur HotelsSe fut très compliqué, car nous avions des voisins turbulent.
Le confort du lit et des oreillers n’étaient pas comme à l’habituelle
Commentaires de Gestion de l’hôtel
3 mars 2018 par Katie, Gestion de l’hôtel
Nathalie,
Thank you so much for taking the time out of your day to rate our hotel; we appreciate it more than you know. I am happy to hear that you enjoyed parts of your stay here at the Hampton Inn & Suites Madison West, but am disappointed that some aspects of your stay were less than satisfactory. I am grateful for your comments regarding the comfort level of the beds and pillows so that I can pass it on to our Management Team to be addressed. I am also very sorry to hear about the issues you had with your neighbors. We at the front desk take noise complaints very seriously. If you ever experience an issue with noise please do not hesitate to call our front desk and we will address it immediately. With honest feedback like yours, we can continue to strive towards excellence in guest experience and customer service, so thank you again for your response! If you are ever in the area again, we hope to be able to show you why we are such a highly-rated, well-loved property. If there is anything additional I can do for you; please feel free to contact me at the phone number or email below.
par un voyageur de OSCEOLA
Publié le 1 mai 2024
For what we paid for a king bedroom I would have expected a microwave. The fan didn't work in the bathroom.The one outlet by the bed couldn't be used because plug wasn't able to stay in. It was fine because there were others to use. Overall it was very clean and quiet. The breakfast area was huge and lots of choices
par un voyageur
Publié le 29 mars 2024
par un voyageur
Publié le 27 mars 2024
Great
par un voyageur
Publié le 3 mars 2024 sur Expedia
Check in was very easy with friendly staff, the room was clean and the pool area was amazing as well. Will definitely stay here again next time we’re in town.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Jerica, Gestion de l’hôtel
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!
par un voyageur de Freeport
Publié le 29 févr. 2024 sur Expedia
Very nice property, great location, room size was excellent and clean. We will stay again when in the area.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Jerica, Gestion de l’hôtel
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!
par un voyageur
Publié le 28 févr. 2024 sur Hotels
A very nice stay on a short night pulling into the HI&S but none the less, a smiling face, accommodating in all aspects and a nice quite room.
Commentaires de Gestion de l’hôtel
19 mars 2024 par Jerica, Gestion de l’hôtel
Thank you for leaving feedback about your stay. We are truly sorry to hear about your poor experience. Our management team plans to investigate your concerns and address them immediately to make improvements. Thank you for bringing this to our attention. We hope to be able to better serve you the next time your travels bring you to Madison.
par un voyageur
Publié le 27 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 mars 2024 par Jerica, Gestion de l’hôtel
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Was a great time
Commentaires de Gestion de l’hôtel
19 mars 2024 par Jerica, Gestion de l’hôtel
Thank you for the excellent review! We are glad to see that you were able to take advantage of the amenities our hotel has while you were here! We hope that you will come see us again!
par un voyageur
Cover ur eyes & ears, bcuz u'll see/hear it all...
Publié le 26 févr. 2024 sur HotelsHave stayed here many many times and never really ever had a problem.. People were condoning in sexual stuff in the hottub while drinking, which made myself and my children leave. As well as other familys had to leave.. Then up in our room from 1130pm till 215am people next door had sex, you could hear it through the wall, had to turn TV on because my son and I could hear clear as day moaning, grunting, noises etc.. Turned TV up to 18 could still hear over it.. Had to call front desk and still keep the TV il on super loud.. Unfortunately wont be back. No one should pay $160 to not get sleep and be forced to hear people having sex..
Commentaires de Gestion de l’hôtel
19 mars 2024 par Jerica, Gestion de l’hôtel
Thank you for finding the time to share the details of your recent visit. We apologize for the for the unwanted noise. We will keep your feedback in mind moving forward as we further enhance our guests’ experience and satisfaction.
