Ratings based on 110 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Disappointing
Posted May 19, 2023 on HotelsClearly still having a lot of work done on improvements which was disappointing. The quality of the rooms, bathrooms was poor. Our toilet door consisted of an unpainted sheet of hardboard with a handle screwed onto it which you couldn't close anyway.
by A traveller
Posted Mar. 22, 2023 on Expedia
by A traveller
Posted Oct. 15, 2022 on Expedia
Excelente ubicacion, el personal muy amigable, dormitorios muy bien decorados solo le falta un mini bar para ser perfecto.
by A traveller
Posted Oct. 6, 2021 on Expedia
The hotel and my room were beautifully designed. A marvel for the eyes! There was even a bath in my room. However the TV did not work nor the projector. ( I had hoped to watch a movie). Shower could also have been cleaned a little more thoroughly (hair in one corner). The staff was generally nice but my room was not ready at 3 pm —which is already a late check in — and there was a bit of a wait. No big deal in the best of times — but I was tired after an international trip. Room for improvement!
by A traveller from New York, NY
Posted Jan. 29, 2020 on Expedia
The bathrooms are so incredibly small my husband kept hitting his head against the wall in there-almost claustrophobic. The showers don’t have a place to set down the shampoo bottle. The carpet feels old but the bed is comfortable.
by A traveller
buzzy part of town
Posted Jan. 15, 2020 on HotelsGreat location in Malansana, a buzzy part of town. The check in was a bit torturous!
by A traveller
Posted Nov. 18, 2019 on Hotels
by A traveller
Posted Oct. 24, 2019 on Hotels
Hotel was walking distance from the main strip . The staff was friendly the whole stay . The staff did little things like give us a welcome gift with water and sweets which was extremely nice . The rooms have been retro fitted to be comfy and they were clean . The room was a little quirky and the shower was strong and plenty of hot water .
Comment from Hotel Management
Oct. 24, 2019 by Community manager, Hotel Management
Dear Nicole,
Thank you very much for take your time sharing your experience.
We would like to have the opportunity to welcoming you again
King Regards
by A traveller
Posted May 6, 2019 on Expedia
Our reason for staying at this hotel was its location, which is excellent. The room was clean and comfortable. We got upsold on a pricier room, which we were told was excellent and equipped with things like a jacuzzi and a projector. None of these additional luxuries actually worked. (Incidentally, neither did the coffee maker in the room.) A word to the wise: if you're staying here, go for a no frills approach. What makes the place good is its location. Perfect if you want to stay in the neighborhood of Malasaña. Otherwise, as for the rooms and service, no complaints at all. Totally pleasant and clean.
Comment from Hotel Management
May 24, 2019 by Community Manager, Hotel Management
Thank you very much for your review.
We regret to hear abaout the jacuzzi and projector not working. We have Mantenience department we will sort this incident out with Front Desk.
We are glad about you enjoying the stay despite of the jacuzzi and we hope see you soon again in Madrid.
Best regards,
by A traveller
Nice Gem of a Place
Posted Nov. 5, 2018 on HotelsVery neat, tidy, friendly boutique hotel. Loved it and would highly recommend it. Very neat decor and helpful staff. They left a sweet pastry and bottle of water at my door for check out.
