Ratings based on 346 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Bloomfield
Posted Oct. 22, 2022 on Expedia
I had a very comfortable and spacious room with two beds. The price was reasonable, and I didn't mind the shared bathroom. It's worth noting that the rooms in the front of the building can be a tad noisy with traffic from the street, but it wasn't too bad. My biggest concern was that the internet seemed slow and unreliable, constantly cutting out on both of my phones and my laptop, so I had to go to a co-working space down the block in order to get any work done.
Comment from Hotel Management
Oct. 26, 2022 by Mario Rivera Safestay Madrid, Hotel Management
Hello, it is a pleasure to receive your score and to see that some of our services have seemed good to you, we are sorry for the problems we have had with the Wi-Fi, we are repairing it because it has been presenting failures a few days ago, which we have already solved. We hope that this is not an inconvenience for you to choose us on another occasion and you will notice that if we take your comments into account to improve our service and you will leave satisfied. We wish you the best in your next trips and adventures.
by A traveller
Posted Oct. 11, 2022 on Expedia
Nice terrace bar. Clean showers.
Comment from Hotel Management
Oct. 12, 2022 by Mario Rivera - Safestay Madrid, Hotel Management
Hi Robert, Thank you very much for your comment and score, we hope in a next stay in Madrid you will also choose us as your preferred hostel. We wish you the best in your next trips and adventures.
by A traveller
Schön, sauber, gute Lage, gutes Frühstück
Posted Sep. 30, 2022 on HotelsDas Check-In ging suoer, unser Privat Zimmer war sehr sauber und nicht lärmig. Das Frühstück war sehr lecker und die Angestellten sehr freundlich. Leider hatte es kein Kühlschrank und keine Küche, was in einem Hostel zu erwarten wäre.
Comment from Hotel Management
Oct. 4, 2022 by Mario rivera Safestay Madrid, Hotel Management
Es ist uns eine Freude, Ihre Punktzahl zu erhalten. Wir hoffen, Sie bei einem zukünftigen Aufenthalt zu sehen. Vielen Dank, dass Sie sich für Safestay Madrid entschieden haben.
by A traveller
Posted Jul. 11, 2022 on Expedia
A great hostel for the price in a perfect area. Footsteps from the subway and waking distance to most major attractions. I was surprised they even made up my room during the day. Disappointed no soap or cups provided in the room and the air conditioning could not be controlled by me in my room even though I was in a private room. Despite this fact, it only got too cold for me once.
Comment from Hotel Management
Jul. 15, 2022 by Mey Ling, Hotel Management
Hello Jedd,
Thank you for this review. We will take note of your comments to improve our services.
Best regards,
by A traveller
Posted Apr. 28, 2022 on Expedia
by A traveller
Posted Dec. 7, 2021 on Hotels
Comment from Hotel Management
Dec. 14, 2021 by General Manager, Hotel Management
Buenos días Irina,
Gracias por compartir con nosotros tu puntuación sobre como te sentiste durante tu estancia. Nos hubiera encantado poder ver que fue de 10 pero, en este caso, no ha podido ser por lo que desde la dirección hemos querido responderte personalmente.
Pedirte disculpas si algo no te gustó pero, nos hubiera gustado poder ver qué fue lo que realmente no te gustó ya que así no podemos ponerle solución a nada. Esperamos que nos des otra oportunidad.
Un cordial saludo,
Ana
by A traveller
Short stay
Posted Nov. 12, 2021 on HotelsI spent two nights at Safestay. I arrived at about 2 am and was glad that they still let me check into my room. The man that I checked in with was thorough. Checking out, however, there was a very rude employee. Luckily, I was saved by another person working at the front desk.
Comment from Hotel Management
Nov. 13, 2021 by SafeStay Madrid., Hotel Management
From SafeStay we regret that your stay did not meet your expectations.
We strive every day to provide you with the best possible service and make your stay an unforgettable experience.
We hope you give us a chance in the future and decide to stay again at SafeStay Madrid.
by A traveller
Posted Oct. 22, 2021 on Expedia
by A traveller
Posted Sep. 10, 2021 on Hotels
Comment from Hotel Management
Sep. 21, 2021 by Alejandro. Recepción, Hotel Management
Thank for your commentary, this help us to improve for futures stays. SafeStay Madrid
by A traveller
Nice Hostel
Posted Aug. 28, 2021 on HotelsRooms were clean, staff was friendly. Wifi was very poor in the rooms I got, and can get noisy if you get a room that faces the street. But it's a hostel so there'd be noise after midnight.
Comment from Hotel Management
Sep. 6, 2021 by SafeStay , Hotel Management
From SafeStay we appreciate your review, this helps us improve our customer service day by day and provide a better experience to our guests.
We hope to have you back soon at SafeStay Madrid.
