2/10 Terrible
Amanda
Jul 8, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Star rating 4 - LAUGHABLE
I would not recommend staying at this property unless you fancy staying in a real Fawlty Towers hotel. (That would have been better to be fair)
Our room, President Suite, which advertises "seperate sitting area, seperate dining area" was actually a single chair and a coffee table. There was a cupboard "guest valet" nothing inside. The room was full of cobwebs. In the room was A/C however it did not work. In the bathroom there was a leaking tap we could hear dripping all night. Apparently there was no maintenance person because they didnt have one.
Sticking out of the wall in the bath/shower were 2 metal rods which we believe were the bare workings of the dripping bath tap. Dangerous to say the least.
The spa area some showers were not working. Some tiles fallen on the floor. Towels on the floor to stop slipping presumably where most places use mats. Steam room didnt smell the best.
Sauna missing slats some rotten.
The in pool glass doors seperating inside pool /outside pool didnt look like theyd been cleaned in a long time. The buttons for working the jacuzzi bubbles were not working. One was hanging off. Missing tiles leaving sharp edges. Outside the wooden pergola was in a state of disrepair. The patio area was a tripping hazard in places.
Just near reception was a champagne bucket with towels around it in the middle of the floor catching water dripping from the ceiling. No warning sign. I could go on but ran out of space.
One word to describe this hotel, Deplorable!
Amanda
Stayed 2 nights in Jul 2025