Ratings based on 455 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 2, 2024 on Hotels
by A traveller
Posted Feb. 1, 2024 on Hotels
by A traveller
Great hotel
Posted Jan. 30, 2024 on HotelsExcellent hotel but wifi did not connect on any device for duration. Fantastic breakfast, great rooms and brilliant service
Comment from Hotel Management
Feb. 6, 2024 by The Alan , Hotel Management
Hello Matthew,Thank you for your wonderful review! We're thrilled to hear that you found our hotel excellent overall, enjoyed our fantastic breakfast, great rooms, and brilliant service. However, we apologize for the inconvenience you experienced with the Wi-Fi connection. We appreciate your kind words and hope to welcome you back for another enjoyable stay soon!Thank you,The Alan Hotel Welcome Team
by A traveller
Posted Jan. 29, 2024 on Expedia
Nice vibe right in the city centre with friendly staff
Comment from Hotel Management
Feb. 6, 2024 by The Alan, Hotel Management
Hello Graeme,Thank you for your positive review! We're delighted to hear that you enjoyed the vibe of our hotel right in the city center and that our staff made your stay memorable with their friendliness. We strive to create a welcoming atmosphere for our guests, and we're glad that you experienced just that.Best regards,The Alan Hotel Welcome Team
by A traveller
Reasonable value for money
Posted Jan. 29, 2024 on HotelsOverall not too bad and value for money. They've gone for an 'Industrial chic" look for the rooms with unfinished plaster walls and exposed service pipework on the ceilings, etc. Room size was good but not a lot of light coming into our room (319). The bed was large but the mattress was far too soft and not supportive enough for us. The rugs in the room help to soften/warm the floor, but they weren't cleaned/vacuumed well, with plenty of hairs etc on/in them. The parking nearby was quite expensive, even with the hotel's 25% discount and the spaces in the car park were tight to say the least! Next time I would get the train. Noises: Bins outside our room so we could hear the bottles being emptied late in the evening (Friday) and some odd intermittent pipework and air conditioning noises within the room.
Comment from Hotel Management
Feb. 6, 2024 by The Alan, Hotel Management
Hello Ben,Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you found our hotel to be overall not too bad and a good value for money. We appreciate your insights regarding the industrial chic design of the rooms and understand that it may not appeal to everyone. We apologize for any discomfort caused by the soft mattress and the lack of natural light in your room, as well as for the cleanliness issues with the rugs. Your comments will be shared with our housekeeping team for improvement. Regarding parking, we apologize for any inconvenience and will look into better options for our guests. We regret any disturbances caused by external noises and will work to minimize these for a more peaceful stay in the future. Best regards,The Alan Hotel Welcome Team
by A traveller
Good food but not much else
Posted Jan. 28, 2024 on HotelsRestaurant and food was really lovely, but the check in process and room itself was below average. The decoration is nice in the lobby but in the rooms is a bit tacky unfortunately. We didn’t arrive until about 9pm as we were told it was 24hr check in and there was no one at the front desk when we first arrived so we weren’t sure if we were in the right place. Then once we go checked in eventually we were placed in accessible room (not upon our testers) which meant we had a wet room instead of a bathroom, no bedside table or chairs at the desk in the room.
The bed was comfortable enough for a simple place to sleep and so did the purpose and the breakfast in the morning was so good it almost made up for the rest of the experience.
Comment from Hotel Management
Feb. 6, 2024 by The Alan, Hotel Management
Hello Kezia,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the restaurant and food during your stay with us. However, we apologize for the shortcomings you experienced with the check-in process and the room itself. Your comments regarding the decoration in the rooms and the accessibility features will be shared with our team for improvement. We're sorry for any confusion or inconvenience caused by the lack of staff at the front desk upon your arrival. We appreciate your understanding and patience. It's great to hear that you found the bed comfortable and that the breakfast helped to improve your overall experience. We will use your feedback to make necessary improvements and ensure a more seamless stay for our guests in the future. Warm regards,The Alan Hotel Welcome Team
by A traveller
no wi-fi
Posted Jan. 26, 2024 on Hotelsone night stay, quite hotel, nice size room. only down was that wi-fi didnot work.
Comment from Hotel Management
Feb. 6, 2024 by The Alan, Hotel Management
Good afternoon,Thank you for your feedback. We're glad to hear that you enjoyed your one-night stay with us and found the hotel quiet with a nice-sized room. However, we apologize for the inconvenience caused by the Wi-Fi not working during your stay. Our team is committed to providing a seamless experience for our guests, and we will address the Wi-Fi issue promptly to ensure it doesn't happen again in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying stay.Warm regards,The Alan Hotel welcome Team
by A traveller
Posted Jan. 25, 2024 on Hotels
by A traveller
Grubby room, good location
Posted Jan. 21, 2024 on HotelsI’ve no idea how the Alan can claim to be a 4* hotel. I was in a rush to get to a gig when I arrived so ordinarily might have asked to change rooms but my feeling was that this place just isn’t being looked after and all rooms are probably a similar standard. The Alan markets itself to as a quirky hip city hotel but is unloved and really quite soulless.
Pros: Central location (but noisy at night), cool vibes in the lobby, large bedrooms, bathroom products smell amazing.
Cons: The room was grubby. Mildew and black mold in the shower is unforgivable. Large stain on the carpet (my guess is vomit) barely attempted at cleaning off. Walls marked and splashed. Rug placed at the weirdest angle. Only one tea cup (in a double room booked for 2). No biscuits. Old school analogue TV.
I’ve stayed in much better (not to mention cleaner) budget hotels.
Last time I visited Manchester I stayed at the Whitworth Locke which is in a similar price range and similar location but is significantly nicer. I regret trying somewhere new and won’t be back.
Comment from Hotel Management
Feb. 6, 2024 by The Alan, Hotel Management
Hello Char,Thank you for sharing your feedback with us, and we sincerely apologize for the disappointment you experienced during your stay. It's disheartening to hear that we fell short of your expectations and that you found our hotel to be below the standard you were expecting. We take cleanliness and maintenance very seriously, and we apologize for the issues you encountered in your room. Your comments regarding the condition of the room will be addressed with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your positive remarks about our central location and the bathroom products. However, we understand that these do not make up for the overall dissatisfaction you experienced. We will use your feedback constructively to make necessary improvements and provide a better experience for our guests in the future.Thank you,The Alan Hotel Welcome Team
by A traveller
Posted Jan. 21, 2024 on Expedia
Amazing stay thank you.
Comment from Hotel Management
Feb. 6, 2024 by The Alan, Hotel Management
Hello Leia,We're thrilled to hear that you had an amazing stay with us! Thank you for your kind words. If you ever find yourself back in the area, we'd be delighted to welcome you again for another fantastic experience. Safe travels until then!Thank you,The Alan Hotel Welcome Team
