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Herald Suites Polaris

3.5 star property
3.5-star hotel near Greenbelt Shopping Mall

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Photo gallery for Herald Suites Polaris

Interior detail
Interior entrance
Front of property - evening/night
Lobby
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
45 Polaris St, Bel-Air, Makati, 1209
  • Place, Ayala Center
    ‪13 min walk‬
  • Place, Greenbelt Shopping Mall
    ‪15 min walk‬
  • Place, Glorietta Mall
    ‪16 min walk‬
  • Airport, Manila (MNL-Ninoy Aquino Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds (Multi Use)

Standard Room, 2 Single Beds (Multi Use)

Standard Room, 2 Twin Beds (Multi Use)

7.8 out of 10
Good
(8 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed (Multi Use)

Standard Room, 1 Double Bed (Multi Use)

Standard Room, 1 Double Bed (Multi Use)

7.6 out of 10
Good
(8 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

Makati

Heart of Makati.Within a 15-minute walk of this Poblacion hotel, you'll find Power Plant Mall and Ayala Triangle Gardens. Ayala Center and Greenbelt Shopping Mall are also within 2 miles (3 km).

What's nearby

  • Power Plant Mall - 9 min walk - 0.8 km
  • Ayala Triangle Gardens - 11 min walk - 1.0 km
  • Ayala Center - 13 min walk - 1.1 km
  • Greenbelt Shopping Mall - 15 min walk - 1.3 km
  • Glorietta Mall - 16 min walk - 1.4 km

Getting around

  • Gil Puyat Station - 4 min drive
  • Buendia Station - 18 min walk
  • Ninoy Aquino Intl. Airport (MNL) - 31 min drive

Restaurants

  • ‪Cheers Sports Bar & Cafe - ‬2 min walk
  • ‪Pasha Turkish Restaurant - ‬1 min walk
  • ‪Bourbon - ‬1 min walk
  • ‪Andok's - ‬2 min walk
  • ‪Cafe Cubana - ‬2 min walk

About this property

Herald Suites Polaris

3.5-star hotel near Greenbelt Shopping Mall
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

A computer station is on site and WiFi is free in public spaces. The business-friendly Herald Suites Polaris also features coffee/tea in a common area, concierge services, and complimentary newspapers in the lobby. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Makati hotel is smoke free.

  • 50 guestrooms or units
  • 6 levels
  • Meeting rooms
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Herald Suites Polaris offers 50 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 32-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:30 AM for a fee: PHP 305 to 353.80 for adults and PHP 305 to 353.80 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch LED TV with cable channels

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a negative Antigen COVID-19 test result
Guests providing a negative COVID-19 test result must have been tested no more than 48 hours prior to check-in
Information provided by the property may be translated using automated translation tools
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
No visitors or unregistered guests are allowed in guestrooms.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Herald Suites Polaris

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately PHP 305 to 353.80 for adults, and PHP 305 to 353.80 for children
  • Airport shuttle fee: PHP 1400 per vehicle (one way)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, JCB International, debit cards, and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a negative Antigen COVID-19 test result. The negative COVID-19 test must have been administered no more than 48 hours prior to check-in.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Herald Suites Polaris Hotel Makati
Herald Suites Polaris Hotel
Herald Suites Polaris Makati
Herald Suites Polaris Hotel
Herald Suites Polaris Makati
Herald Suites Polaris Hotel Makati

Herald Suites Polaris Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 219 out of 366 reviews
Rating 8 - Good. 99 out of 366 reviews
Rating 6 - Okay. 35 out of 366 reviews
Rating 4 - Poor. 7 out of 366 reviews
Rating 2 - Terrible. 6 out of 366 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Arthur

Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Jan 2026

8/10 Good

Howard

Liked: Cleanliness, staff & service, amenities
Great staff and fantastic restaurant food although a little slow in serving and out of stock of what we wanted to have again. The only really bad thing is that the mattress in our room was so old, it was lumpy with so many hard spots where the springs were and soft where they were not. Had to put another pillow under my hip to avoid the stiffness and pain the next day.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ma. Jessica

Liked: Cleanliness, amenities, property conditions & facilities
It’s actually my daughter’s stay at Polaris when we did FaceTime call I can see how clean and neat her room is! Staff are very friendly! Most importantly shes was safe as this was her first trip to Manila for her job application abroad! Yeah overall 5star!
Stayed 1 night in Nov 2025

8/10 Good

milo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff were very nice and accommodating. The room had a few problems, bed spring felt broken, shower leaked all over the floor, AC remote stopped working, and on the last day, the toilet stopped flushing. Staff did their best to solve some of the problems. I appreciated that.
Stayed 3 nights in Nov 2025

10/10 Excellent

Edmund

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Boutique Makati-based hotel with a four-star quality that ticks all boxes; highly recommended for their cleanliness, classical and elegant lobby and room design, excellent customer service, delicious breakfast with a variety of choices including Filipino all-time favourites, clean and spacious room with adequate anenities, definitely a must-stay and worth returning, maraming salamat po sa hospitality ninyo!
Stayed 2 nights in Nov 2025

6/10 Okay

Mark

Liked: Cleanliness
Bit tired
Stayed 1 night in Nov 2025

10/10 Excellent

Hans Christian

Liked: Cleanliness, amenities, property conditions & facilities
The staff: they were friendly, polite, respectful, and helpful. The hotel itself is very beautiful; I would describe it as classy and elegant. Will definitely recommend it to anyone who plans to stay in Makati.
Stayed 2 nights in Nov 2025

6/10 Okay

Jeffrey

Stayed 1 night in Nov 2025

10/10 Excellent

Anthony

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
I jump from one decent hotel to another. For mid tier level hotel, this is the best place I have stayed in so far. Clean, and best of all no roaches or creepy crawlers. I’ve been looking, not a single one inside. They maintained the hotel well. The interior lobby is classy. Although old, it is well kept. Not so fancy room, so if you are staying 70% of your time outside, this is a go place. Near in Makati malls; Greenbelt, Power Plant mall, Century Mall (can be walking distance) Friendly staffs.
Stayed 5 nights in Nov 2025

10/10 Excellent

Hans Christian

Stayed 3 nights in Nov 2025

10/10 Excellent

Francis, SANTA ANA

Excellent
Stayed 4 nights in Nov 2025

10/10 Excellent

Andrew

Liked: Staff & service, amenities, property conditions & facilities
Excellent.
Stayed 2 nights in Oct 2025

10/10 Excellent

Rose Mary

Liked: Cleanliness
Staff are awesome
Stayed 17 nights in Sep 2025

4/10 Poor

Jose

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
breakfast is served cold. limited choices
Stayed 2 nights in Sep 2025

10/10 Excellent

Demi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything
Stayed 3 nights in Sep 2025

10/10 Excellent

Demi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly clean and cozy. The food at Aurora cafe was delish.
Stayed 1 night in Sep 2025

10/10 Excellent

Wonkyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Demi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant staffs are helpful. the food is homey and delicious. the room is clean. I felt a little stuffy though.
Stayed 1 night in Sep 2025

10/10 Excellent

Ruel, NORTHOLT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained, clean and excellent facilities. Walking distance to shops, malls, clubs night life. Staff are well mannered, helpful and professionally courteous.
Stayed 1 night in Sep 2025

10/10 Excellent

Edsiaren

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Ronie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Patrick K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff with maybe the exception of the manager. Beds a bit too hard. Great in-house dining. Really beautiful building! I would recommend.
Stayed 14 nights in Jul 2025

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a boutique colonial style hotel which is only a short distance from the makati central business district.
Stayed 1 night in Jul 2025

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room initially given had a spring mattress with no mattress topper, which felt like sleeping on a piece of plywood. After bringing up the issue to a different clerk at the front desk (Veronica) she switched us to different room with a comfortable bed without issues. I had a good night sleep and even extended my stay for another night.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favorite Hotel in Makati

The rooms I stayed in were quiet and comfortable, despite the hotel being situated in a largely busy area of Makati. The location is superb, offering easy access to shops and tons of amenities nearby. Cafe Aurora Filipino-style breakfast and ala carte items were delicious. Secure parking available in front of the property and in the basement.This is my preferred hotel to stay in Manila. Just the right size, allowing for a more personal stay and experience that is not offered by huge hotel chains. I would recommend to anyone wanting a no-frills comfortable stay for business or pleasure.
Stayed 2 nights in Apr 2025