Ratings based on 951 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
A+ on the go
Posted Dec. 13, 2023 on HotelsNeeded a place to stay before an early morning flight - super convenient location if coming in from a village to the airport.
by A traveller
Posted Nov. 19, 2023 on Hotels
by A traveller
Posted Nov. 11, 2023 on Expedia
I didn't like that the gates were broken. It added stress to the morning. We had to get up early ... No breakfast ,no shuttle and no way to get our car through the gate.
Comment from Hotel Management
Nov. 12, 2023 by LG, Hotel Management
Dear Marie Claude. We were delighted to welcome you to our facility and can assure you that we are taking your feedback into account to improve our services and customer experience. Thank you very much for your feedback and we look forward to seeing you again soon. Yours sincerely, Laura.
by A traveller
Posted Nov. 2, 2023 on Expedia
Really convenient for an early morning flight.
I stayed here 15 years ago and its showing its age, but it serves its purpose well and the restaurant a good range of options.
Comment from Hotel Management
Nov. 12, 2023 by LG, Hotel Management
Dear David, Thank you very much for your confidence and kindness! Reading you motivates us to do our best to satisfy you even more during your next stay! Warmest regards, Laura.
by A traveller
Posted Oct. 30, 2023 on Hotels
Comment from Hotel Management
Oct. 30, 2023 by Laura., Hotel Management
Un grand merci pour votre confiance et sympathie ! Vous lire nous motive à mettre tout en œuvre afin de vous satisfaire encore davantage lors de votre prochain séjour ! Bien chaleureusement,
by A traveller
Posted Oct. 25, 2023 on Hotels
Comment from Hotel Management
Oct. 28, 2023 by Laura., Hotel Management
Thank you for taking the time to tell us about your experience at the ibis Marseille Provence Aéroport. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences.Kindly accept the full compensation of your 2 stays in the form of a credit refund, which will be issued to your account within the next days.I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us.We are looking forward to welcoming you again at Ibis. Please do not hesitate to contact me during your next visit.Sincerely, Laura.
by A traveller
Posted Oct. 25, 2023 on Expedia
Overpriced for a poor hotel. Room was pretty awful. Receptionists were pleasant. Poor shuttle service - we had to phone twice to be picked up at airport and there was no shuttle to take us back as our flight was too early.
Comment from Hotel Management
Oct. 28, 2023 by Laura., Hotel Management
We were pleased to welcome you to our establishment and would like to thank you for taking the time to write to us. We sincerely apologize for the disappointment of your stay and for the lack of the shuttle service that you have experienced. Please be assured that we take your comments very seriously and will do our best to improve our services. Yours sincerely,
by A traveller
Posted Oct. 21, 2023 on Hotels
Comment from Hotel Management
Oct. 28, 2023 by Laura., Hotel Management
We were pleased to welcome you with us! Many thanks for your feedback, which motivates us to make satisfied customers every day! We will do our best to satisfy you even more next time. Warmest regards
by A traveller
Posted Oct. 16, 2023 on Expedia
The hotel is local to the airport but is very basic.
Comment from Hotel Management
Oct. 22, 2023 by laura, Hotel Management
Dear Lynn, We were delighted to welcome you to our facility and can assure you that we are taking your feedback into account to improve our services and customer experience. Thank you very much for your feedback and we look forward to seeing you again soon. Yours sincerely,
by A traveller
Posted Oct. 15, 2023 on Hotels
Comment from Hotel Management
Oct. 22, 2023 by laura, Hotel Management
Un grand merci pour votre confiance et agréable retour d'expérience ! Soyez assuré que nous prenons bonne note de vos remarques afin de vous satisfaire encore davantage lors de votre prochain séjour. Bien chaleureusement,
