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SureStay by Best Western Massena

2.0 star property
Hotel near Harte Haven Shopping Center in Massena

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Photo gallery for SureStay by Best Western Massena

Lobby
Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)
Lobby
Restaurant
Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
15054 State Highway 37, Massena, NY, 13662
  • Place, Grasse River
    ‪2 min drive‬
  • Place, Akwesasne Mohawk Casino
    ‪32 min drive‬
  • Place, Clarkson University
    ‪39 min drive‬
  • Airport, Massena, NY (MSS-Massena Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible, Bathtub

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

2 Queen Beds, Non-Smoking, Microwave And Mini-Refrigerator, Wi-Fi

  • Sleeps 4

2 Queen Beds, Non-Smoking, Larger Room, Sofabed, Microwave And Mini-Refrigerator, Wi-Fi

  • Sleeps 5

1 Queen Bed, Non-Smoking, Microwave And Mini-Refrigerator, Wi-Fi

  • Sleeps 2

1 King Bed, Non-Smoking, Microwave And Mini-Refrigerator, Wi-Fi

  • Sleeps 2

Accessible-1 Queen, Mobility Accessible, Bathtub, Microwave And Mini-Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 2

About the area

Massena

In Massena .At this Massena hotel, you'll be within 6 miles (10 km) of Harte Haven Shopping Center and 12 miles (20 km) of Robert Moses State Park - Thousand Islands.

What's nearby

  • Grasse River - 2 min drive - 2.6 km
  • Eisenhower Locks - 12 min drive - 14.9 km
  • Akwesasne Mohawk Casino - 32 min drive - 37.5 km
  • Clarkson University - 39 min drive - 42.6 km
  • St. Lawrence University - 44 min drive - 60.0 km

Getting around

  • Cornwall Station - 30 min drive
  • Massena, NY (MSS-Massena Intl.) - 13 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Spanky's Diner - ‬4 min drive
  • ‪Tim Hortons - ‬5 min drive
  • ‪Pizza Hut - ‬6 min drive
  • ‪Rusty Wheel - ‬6 min drive

About this property

SureStay by Best Western Massena

Hotel near Harte Haven Shopping Center in Massena
Free breakfast is available daily. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. A terrace, barbecue grills, and a vending machine are also featured at the business-friendly SureStay by Best Western Massena. Self parking is free.

Smoking is allowed in designated areas at this Massena hotel.

  • 45 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Front desk (24 hours)
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas
SureStay by Best Western Massena offers 45 air-conditioned accommodations with coffee/tea makers and designer toiletries. 33-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured, uncovered self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 7:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (37 inches high)
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 33-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per day, plus a deposit of USD 150 per stay
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person (one-way)
  • Airport shuttle fee per child: USD 15 (one-way), (from 4 to 12 years old)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 30.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Econo Lodge Hotel Massena

Econo Lodge Massena Hotel

Massena Econo Lodge

Econo Lodge Massena Hwy 37

Surestay By Massena Massena

SureStay by Best Western Massena Hotel

SureStay by Best Western Massena Massena

SureStay by Best Western Massena Hotel Massena

Frequently asked questions

How close is SureStay by Best Western Massena to the airport?

SureStay by Best Western Massena is 6 mi (13-min drive) away from the Massena, NY (MSS-Massena Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay by Best Western Massena?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at SureStay by Best Western Massena on May 29, 2026 start from CA $128, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay by Best Western Massena have an airport shuttle?

SureStay by Best Western Massena offers an airport shuttle from 7:00 AM to 7:00 PM, at scheduled times, for a charge of USD 20. per person, one-way.

How close is SureStay by Best Western Massena to the beach?

This hotel is 2.6 mi (6-min drive) from Massena Town Beach and 10.7 mi (21-min drive) from Barnhart Island Beach. Don't forget your sunscreen!

Does SureStay by Best Western Massena offer free breakfast?

SureStay by Best Western Massena offers free continental breakfast on weekdays between 7:00 AM and 9:00 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at SureStay by Best Western Massena?

No, there is no casino at this hotel.

What time is check-in at SureStay by Best Western Massena?

Check-in start time: 3 PM; Check-in end time: 3:00 AM.

Is there free parking at SureStay by Best Western Massena?

This hotel offers free self parking.

Does SureStay by Best Western Massena have a pool?

SureStay by Best Western Massena does not have a pool.

Does SureStay by Best Western Massena have a spa?

There are no spa services available at this hotel.

How close is SureStay by Best Western Massena to downtown Massena?

SureStay by Best Western Massena is 2.6 mi away from Massena.

SureStay by Best Western Massena Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 132 out of 483 reviews
Rating 8 - Good. 188 out of 483 reviews
Rating 6 - Okay. 93 out of 483 reviews
Rating 4 - Poor. 43 out of 483 reviews
Rating 2 - Terrible. 27 out of 483 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kyra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Accessible to everything. Easy drive to Watkins Glen. Clean. Helpful staff
Stayed 1 night in May 2026

8/10 Good

Andrew, Manchester

Stayed 3 nights in Jan 2026

10/10 Excellent

Darren

Stayed 1 night in Jan 2026

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Need to have bacon and/or sausage at breakfast. Dissapointed
Stayed 1 night in Dec 2025

6/10 Okay

Kevin

Stayed 1 night in Nov 2025

8/10 Good

Andrew

Stayed 1 night in Oct 2025

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when I’m in the north country for business. Staff is accommodating and they recent made some improvements Always very clean and nice and quiet
Stayed 1 night in Aug 2025

8/10 Good

Tim

Stayed 2 nights in Jul 2025

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was as advertised and easy. Room is very clean. Mattress’s look brand new. 5 min drive from Walmart, McDonalds, Pizza Hut and more. 15 minutes from the. Canadian boarder
Stayed 1 night in Apr 2025

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Quiet and the price is reasonable for the rooms
Stayed 1 night in Feb 2025

10/10 Excellent

Raychel

Stayed 1 night in Nov 2024

6/10 Okay

Lawrence

Stayed 1 night in Nov 2024

10/10 Excellent

Heidi

Stayed 2 nights in Sep 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff pleasant
Stayed 2 nights in Oct 2024

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Naza

Travelled with family
Liked: Cleanliness, staff & service
The rooms were very clean, and the staff was friendly. Checking in and checking out was easy. It was hard to fall asleep when we could hear people snoring and talking behind walls. Someone was watching TV at 6 a.m., which woke us up. It was as if the walls didn't exist. The same goes for the smell. Without ventilation, smells traveled from room to room. Every time we entered the room, it smelled horrible despite its cleanliness.
Stayed 2 nights in Oct 2024

10/10 Excellent

Melissia

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Great place to stay

The hotel was very clean. The staff were very accommodating. Quiet and a nice place to stay.
Stayed 2 nights in Oct 2024

8/10 Good

Keistina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Vicci

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Property was clean and good for it age, proprty is dated
Stayed 1 night in Oct 2024

6/10 Okay

Kathi

Liked: Cleanliness
Very happy the room was clean. Property needs TLC badly. Website shows this great breakfast available to us which is one of the reasons I chose this place and NOTHING was available to us. The Breakfast room is closed and the inroom coffee was terrible. A partial refund would be nice as the add is not what was delivered to us.
Stayed 1 night in Sep 2024

10/10 Excellent

James

Stayed 1 night in Sep 2024

2/10 Terrible

fnu

Disliked: Staff & service, property conditions & facilities
staff is very rude
Stayed 1 night in Aug 2024

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly bunch of folks. Stay at this place for value, safety and comfort.
Stayed 3 nights in Jul 2024

10/10 Excellent

Cynthia

Stayed 1 night in Jul 2024