Ratings based on 333 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 28, 2024 on Expedia
Such a unique place. Worth the visit and stay
by A traveller
Posted Oct. 22, 2023 on Hotels
by A traveller
Posted Oct. 15, 2023 on Hotels
by A traveller
Posted Oct. 14, 2023 on Expedia
This hotel is in a very good location. The sunrise view is spectacular. The apartment is quite impressive and very large. The breakfast is terrific. There are pleanty of choices.
Comment from Hotel Management
Oct. 14, 2023 by Basiliani Hotel, Hotel Management
Dear Mrs Carole and Mr Michael,We are really glad to read your review and we are even really pleased that your stay at Basiliani had been a lovely experience.We kindly ask you to check your numeric valutation because your satisfaction is our best gift and it's even really important for our reputation in front of the eyes of the world. Recognitions that required us a lot of commitment and effort in a job that we carry out with great passionthank you very much for your high consideration.Our best regardsRoberto
by A traveller
Posted Oct. 11, 2023 on Expedia
Roberto, Nino at front desk plus Roberto driver are all awesome. Great location, breakfast and hotel. A little dark at night though, could use an extra light or two for the walkway area. Other than that this is a wonderful stay.
by A traveller
Posted Oct. 10, 2023 on Expedia
The location of H Basiliani is absolutely stunning, on the side of the gorge, in the middle of Matera's sassi area. There are cave dwellings (some renovated, some not) either side of the hotel buildings, and the breakfast terrace and some of the rooms (including ours) have panoramic views across the gorge at older caves on the other side. Our room was very large (split level, obviously meant for a family rather than just the two of us!), calm and comfortable. My only criticism is that the bathroom was about due for another coat of paint. Because the hotel is in the historic area, you cannot drive to it. You need to leave your car somewhere in the modern part of town (the hotel can advise on a choice of car-parks), and then call the hotel, who send their shuttle to collect you and your luggage. They also offered to shuttle us back to our car if we wanted to go out for the day, but there is enough in Matera (within walking/climbing distance) to keep you busy for a couple of days, so we didn't bother. I have read complaints about people waiting for the shuttle - this is only a small hotel, so there are only one or two vehicles - as long as you know there might be a wait, I don't see this as an issue. Staff were very friendly and helpful, and I can't think of a better location to stay in Matera!
If this is your first visit to Matera, bring a satnav or a decent map. The street signs in the modern town are dreadful, and we spent nearly an hour driving round completely lost.
by A traveller
Posted Oct. 10, 2023 on Expedia
Good location
by A traveller
Posted Oct. 10, 2023 on Hotels
Both our driver from free parking and reception staff were amazing! Our receptionists spent 10 minutes helping us understand history and sites to see
by A traveller
All good
Posted Oct. 4, 2023 on HotelsSpacious accommodation, nearly a small house! Great view, nice breakfast. Shuttle to the free parking about 2k away. Friendly helpful staff. All good
by A traveller
Posted Sep. 27, 2023 on Expedia
The property is located in the historic area and has amazing views at its doorstep. The rooms were immaculate. The staff was friendly and was very accommodating to our special requests.
