Ratings based on 28 Guest Reviews

Hear it directly from our travellers
3.6 out of 5
90% of guests recommend
4.2 Room cleanliness
3.6 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
3 out of 5
by A traveller

Posted Sep. 26, 2023 on Hotels
Staff not trained for their jobs. Very disappointed in this Hotel. Will never go their again.
3 out of 5
by A traveller

Posted Jul. 20, 2023 on Expedia
Other guests behaviour not managed by staff, noise in the corridor, staff not efficient in arranging transport, shower with no pressure, etc.
Comment from Hotel Management
Jul. 24, 2023 by Tebogo Chilume, Hotel Management
Good day Thank you for reviewing Cresta Maun Resort. We were honoured to have you as our Guest. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Maun Resort is usually proud to offer. I can confirm therefore that I have investigated your comments in serious light and taken action to rectify our shortcomings.Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. We hope to see you at Cresta Maun again soon!Kind regards,Cresta Maun
2 out of 5
by A traveller

Reception all mixed-up!

Posted May 27, 2023 on Hotels
We were given key of room already occupied... then no towel and no hot water in the shower of the 2nd room.
Comment from Hotel Management
May 30, 2023 by Tebogo Chilume, Hotel Management
Good day Thank you for reviewing Cresta Maun Resort. We were honoured to have you as our Guest. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Maun Resort is usually proud to offer. I can confirm therefore that I have investigated your comments in serious light and taken action to rectify our shortcomings.Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. We hope to see you at Cresta Maun again soon!Regards,Cresta Maun Resort
1 out of 5
by A traveller

Posted Jul. 13, 2022 on Expedia
Early afternoon I contacted Expeidia to change reservation to next day due to car problems. I was told hotel was not answering its phone but that Expedia would continue to try to reach them and email me. By next day, still nothing. Hotel needs to answer its phone and respond to enquiries and Expedia should have sent me an update,
2 out of 5
by A traveller

Posted Jun. 25, 2022 on Expedia
for a new hotel they sure messed up - goofy design with the glass shower right next to the bed. Water goes everywhere. Noisy rooms. no mosquito nets and no screens on the windows. Noisy rooms. Average food.
Comment from Hotel Management
Jun. 29, 2022 by Tebogo Chilume, Hotel Management
Good day Thank you for reviewing Cresta Maun Resort. We were honoured to have you as our Guest.. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Maun Resort is usually proud to offer. I can confirm therefore that I have investigated your comments in serious light and taken action to rectify our shortcomings. Guest feedback is imperative for us to ensure that our Guests’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us in our pursuit of service excellence. We hope to see you at Cresta Maun again soon! Kind regards, Cresta Maun Resort
4 out of 5
by A traveller

Maun Hotel

Posted Jan. 23, 2022 on Hotels
Friendly staff, airport transfers.
Comment from Hotel Management
Jan. 25, 2022 by Tebogo Chilume Guest Relations Officer, Hotel Management
Good day Thank you for reviewing Cresta Maun Resort. We were honored to have you as our Guest Regards, Cresta Maun Resort
4 out of 5
by A traveller

Check in frustration

Posted Jan. 19, 2022 on Hotels
On our second trip the reception and checking in was very disappointing I was made to wait for a long time. I requested a room down stairs was given upstairs making extremely difficult for my wife to walk. After a long time two staff members assisted
Comment from Hotel Management
Jan. 25, 2022 by Tebogo Chilume Guest Relations Officer, Hotel Management
Good day Thank you for reviewing Cresta Maun Resort. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback by no means reflects the high standard of quality and service that Cresta Maun Resort is usually proud to offer We were honored to have you as our Guest Regards, Cresta Maun Resort
5 out of 5
by A traveller

Posted Jan. 3, 2022 on Hotels
Comment from Hotel Management
Jan. 19, 2022 by Tebogo Chilume Guest Relations Officer, Hotel Management
Good day Thank you for reviewing Cresta Maun Resort Hotel. We were honored to have you as our Guest Regards, Cresta Maun Resort Hotel
5 out of 5
by A traveller

Cresta Maun review

Posted Jul. 2, 2021 on Hotels
Comment from Hotel Management
Jul. 23, 2021 by Dulcie, Hotel Management
Dear Jamie, Thank you. We always appreciate hearing feedback about the experience that we provide. We hope to see you at Cresta Maun again soon! Kind regards,
5 out of 5
by A traveller

Posted Nov. 12, 2020 on Hotels
Comment from Hotel Management
Jan. 19, 2022 by Tebogo Chilume Guest Relations Officer, Hotel Management
Good day Thank you for reviewing Cresta Maun Resort. We were honored to have you as our Guest Regards, Cresta Maun Resort
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