Note fondée sur 148 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,2 sur 5
100 % des clients le recommandent
4,4 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Historic beauty, sadly not cared for.

Publié le 24 oct. 2023 sur Hotels
The front desk staff were quite friendly and helpful. The bar and food service staff were also personable and helpful. We chose this hotel because my wife stayed here as a child years ago. We were told by others around town that the Athenaeum was last refurbished in 1984. The lobby was refreshed more recently. As other reviewers have stated, if you want to stay at a historic hotel, you'll appreciate the Atheneum, but if you want a pristine room, updated technologies and services, and a diverse menus I'd recommend staying elsewhere. The common spaces at this hotel were in better condition than our room, which had a sloping floor, chipping paint, a stained armchair, and mildew growing on the ceiling in the bathroom. The bed seemed to be memory foam style and a tad soft, but we slept decently. The in-room TV was quite small and did not carry true HD TV. The Wifi was password secured which is so important but very rate in hotels. We had solid connection in the lobby, but it was good to marginal in our room. There was an excessive quantity of spiders and webs on the exterior of the hotel. Not sure why they don't treat for them and remove webs.
Commentaires de Gestion de l’hôtel
25 oct. 2023 par Athenaeum Hotel, Gestion de l’hôtel
Thank you Hans! We are certainly glad you enjoyed your stay and we will pass along your feedback. We look forward to you staying in the future as we continue to improve.
4 sur 5
par un voyageur

Publié le 20 oct. 2023 sur Expedia
Crisp clean sheets and nice breakfast.
Commentaires de Gestion de l’hôtel
21 oct. 2023 par Athenaeum Hotel , Gestion de l’hôtel
Thank you for your review! We hope you can stay again soon.
4 sur 5
par un voyageur

Publié le 16 oct. 2023 sur Expedia
It was a good place for fall colors viewing. Quiet time of the year.
Commentaires de Gestion de l’hôtel
19 oct. 2023 par Athenaeum Hotel, Gestion de l’hôtel
Thank you for your review! We hope you can stay with us again!
2 sur 5
par un voyageur

Disappointed

Publié le 9 oct. 2023 sur Hotels
Very disappointing. Restaurant was not open, parking for overnight is ridiculously far and ending up walking in the rain in morning to retrieve.
Commentaires de Gestion de l’hôtel
9 oct. 2023 par Athenaeum Hotel, Gestion de l’hôtel
Good Afternoon, We're sorry to hear you did not enjoy your stay. Heirloom Restaurant is only open during Chautauqua's season, but the Lobby Lounge is open and available every day for food in the off season. For future stays we do offer valet services for 17 round trip. Bellman are also available to give you a ride on the golf cart if need be. We hope you consider staying again!
4 sur 5
par un voyageur

Publié le 9 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2023 par Athenaeum Hotel, Gestion de l’hôtel
Thank you for your review! We hope you can stay again soon.
5 sur 5
par un voyageur

Publié le 8 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2023 par Athenaeum Hotel, Gestion de l’hôtel
Thank you for your review! We hope to see you again soon.
5 sur 5
par un voyageur

Publié le 20 sept. 2023 sur Expedia
It was like going back in time to a simpler but elegant era in history. Great staff.
Commentaires de Gestion de l’hôtel
21 sept. 2023 par At, Gestion de l’hôtel
Thank you for your review! We hope to see you again soon.
4 sur 5
par un voyageur

Glad to be in the annex.

Publié le 17 sept. 2023 sur Hotels
We were glad to be in the annex because there was a wedding reception in the main stay. Clean. Only problem was that some of the wedding guests did stay in the annex and were loud in the hallways after midndight.
Commentaires de Gestion de l’hôtel
17 sept. 2023 par Athenaeum Hotel, Gestion de l’hôtel
Thank you for staying with us! We hope to see you again soon.
4 sur 5
par un voyageur

Need More Investment

Publié le 4 sept. 2023 sur Hotels
The Athenaeum is a Grand Hotel in preventable decline; it badly needs TLC and more investment to repair its rotting infrastructure. On a positive note, the staff was courteous, friendly and efficient.
Commentaires de Gestion de l’hôtel
5 sept. 2023 par Athenaeum Hotel, Gestion de l’hôtel
Thank you for staying at the Athenaeum! We are happy to hear that the staff was great. We will certainly pass along the note about the structure.
5 sur 5
par un voyageur

Publié le 30 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
31 août 2023 par Athenaeum Hotel, Gestion de l’hôtel
Thank you!
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