Ratings based on 633 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from South Gate
Posted Feb. 4, 2024 on Expedia
Comment from Hotel Management
Mar. 30, 2024 by El Cid Resorts, Hotel Management
Estimada Herminia,Lamentamos mucho ver que su experiencia no cumplió con todas sus expectativas.Nos gustaría poder obtener más detalles para tomar las acciones pertinentes.Esperamos nos de la oportunidad.Atentamente,El Cid Resorts.
by A traveller
Posted Jan. 30, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by El Cid Resorts, Hotel Management
Dear Thomas,Thank you so much for sharing your score regarding your experience at el Cid Moro.We are so happy and hope to continue being your choice.Regards,El Cid Resorts.
by A traveller
Posted Jan. 28, 2024 on Expedia
Very friendly staff, great food options, not crowded and lots of pool and beach options
Comment from Hotel Management
Jan. 30, 2024 by El Cid Resorts, Hotel Management
Dear Theresa,Thank you so much for taking the time to share your review regarding your experience. It is good to know that the staff was kind and helpful.We will be waiting for your return soon.Sincerely,El Cid Resorts
by A traveller from Calgary
Posted Jan. 25, 2024 on Expedia
Comment from Hotel Management
Jan. 27, 2024 by e, Hotel Management
Dear Rowena,Thank you so much for taking the time to share your score regarding your experience.We are glad to know that we met all your expectations.We hope to continue being your choice.Sincerely,El Cid Resorts.
by A traveller
Posted Dec. 24, 2023 on Expedia
Comment from Hotel Management
Jan. 13, 2024 by El Cid Resorts, Hotel Management
Estimado José,Estamos contentos de saber que su experiencia en general fue buena.Esperamos su regreso al puerto para darle la bienvenida.Saludos Cordiales,El Cid Resorts.
by A traveller
Posted Dec. 18, 2023 on Expedia
Great if you have kids, money, and choose to stay on property. Lose the wristband they give you, $50/day for the rest of your stay. Want to take wrist band off to go off property and not be targeted as a tourist, brings resistance big time. Lose room key card? $200. All inclusive? Good luck on getting convenient reservations. Got kids and money and don't mind being treated like a subversive if you leave the property and spend a little else where? This is the place for you. Beware of people behind counters and desks. The rest of the staff is great all around from security to room service personnel.
Comment from Hotel Management
Jan. 9, 2024 by El Cid Resorts, Hotel Management
Dear Willard,Thank you for taking the time to share your review regarding your experience at el Cid Moro. We are glad to hear that overall you had a good time.Please be assured that we will take corrective actions regarding the suggestions mentioned.We will be waiting for your return in a near future.Sincerely,El Cid Resorts.
by A traveller
Posted Dec. 7, 2023 on Expedia
Customer service was excellent!! Super clean and friendly staff!! Would definitely recommend and want to go back for sure!! Food was delicious!!
Comment from Hotel Management
Jan. 9, 2024 by El Cid Resorts, Hotel Management
Dear Miriam,Thank you so much for taking a few minutes of your time to share your review.We are glad to hear that your stay was awesome as the staff.We will be waiting for your return in order to welcome you back.Sincerely,El Cid Resorts.
by A traveller
Posted Nov. 29, 2023 on Expedia
The food wasn’t good at all and loud music coming from the night club cross the street from the hotel lasted about 12 hours a day and we end up changing our room on the 18th floor with the ocean view to a level one room with no view at all because of the loud music also the phone wasn’t working in the room to make local calls . Over all I’ll give 2 stars maximum.waste off $$$$$
Comment from Hotel Management
Jan. 9, 2024 by El Cid Resorts, Hotel Management
Dear Mike,First of all, we would like to thank you for taking the time to share your review regarding your experience at el Cid. We are sorry to hear that we did not meet all your expectations and that the issue regarding the street noise affect your experience.We hope you can reconsider giving us another chance.Sincerely,El Cid Resorts.
by A traveller
Posted Nov. 20, 2023 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by El Cid Resorts, Hotel Management
Dear Gegory,Thank you for taking the time to share your score regarding your visit at el Cid Moro. We are glad to know that we met all your expectations and will be waiting for your return.Sincerely,El Cid Resorts.
by A traveller
Posted Nov. 18, 2023 on Expedia
We always stay here and we love it for the kids. The pool is great fir the kids. Rooms are older but clean and spacious and everything necessary is there. Food is great a little pricey but expected is a resort.
Comment from Hotel Management
Jan. 9, 2024 by El Cid Resorts, Hotel Management
Dear Mitzy,Thank you so much for taking the time to share your comments regarding your experience at el Cid Moro. We are so glad to know that you enjoyed your visit.We hope to continue being your choice.Sincerely,El Cid Resorts.
