Ratings based on 565 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 31, 2024 on Expedia
We stayed here before and this time we saw that everything is renovated and looking very nice,loved the look of the gardens and the new paint !!!
Comment from Hotel Management
Jan. 31, 2024 by KARENLU, Hotel Management
Hola Luis,Estaremos muy contentos de recibirte nuevamente en nuestras propiedades.Bonito día!
by A traveller
Posted Jan. 26, 2024 on Expedia
Had a great and peaceful time. W’ll come back
Comment from Hotel Management
Jan. 26, 2024 by KARENLU, Hotel Management
Hi Sophie,We appreciate your rating, we will be very happy to welcome you back to our properties.Regards!
by A traveller
Posted Jan. 13, 2024 on Expedia
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Comment from Hotel Management
Jan. 16, 2024 by KARENLU, Hotel Management
Buen día Lacey,Agradecemos tu calificación, estaremos muy contentos de recibirte nuevamente en nuestras propiedades. Saludos!
by A traveller
Posted Dec. 14, 2023 on Expedia
Compared to the sister hotels in the area, this one was quiet and allowed for some relaxing down time. Pool was never busy, umbrellas always available. Beautiful view of the water from our room and the pool. Staff were helpful, we did not use the restaurant, so cannot comment there. Great location, we will come back soon!
Comment from Hotel Management
Dec. 14, 2023 by KARENLU, Hotel Management
Buen día Denise,Agradecemos tu calificación y comentarios, estaremos muy contentos de recibirte nuevamente en nuestra propiedad, si hay algo en lo que podamos ayudarte estamos para servirte. Saludos!
by A traveller
Posted Dec. 5, 2023 on Hotels
Comment from Hotel Management
Dec. 5, 2023 by KARENLU, Hotel Management
Buen día Jason,Agradecemos tu calificación, estaremos muy contentos de recibirte nuevamente en nuestras propiedades. Saludos!
by A traveller
Posted Nov. 23, 2023 on Expedia
Reception and other staff need to be trained on customer service. Towels were snatched out of my hands and I was not able to get accommodations for handicapped family members. Restaurant staff was awesome.
Comment from Hotel Management
Nov. 24, 2023 by KARENLU, Hotel Management
Buen día Jovana,Lamentamos lo sucedido, de ante mano le ofrecemos una disculpa, tomaremos en cuenta sus comentarios para mejorar nuestros servicios. Quedamos a sus ordenessaludos!
by A traveller
Posted Nov. 20, 2023 on Expedia
advertising is "All Inclusive" but is not, we arrive and ask where we can eat dinner, they said That we can't eat dinner at Luna Palace because the place was not inclusive. Terrible service
Comment from Hotel Management
Nov. 21, 2023 by KARENLU, Hotel Management
Buen día Luis,Lamentamos lo sucedido, de ante mano le ofrecemos una disculpa, tomaremos en cuenta sus comentarios para mejorar nuestros servicios. Quedamos a sus ordenessaludos!
by A traveller
Posted Nov. 14, 2023 on Expedia
Loved the location, easy to walk to many restaurants, which were all good. Lunch at the bar was excellent - best shrimp cocktail I've had! Staff was friendly, were very helpful, even with the language barrier. Their English was better than our Spanish! Beautiful pool area, beach is right in front of you, so very convenient. Rooms were spacious (1 bdrm suite). Could have used drying towel for dishes, faceclothes in the bathroom area, more comfortable chairs. But these are just minor - stay was very comfortable and loved the whole area. Would recommend a stay here when in Mazatlan. Thank you for everything.
Comment from Hotel Management
Nov. 15, 2023 by KARENLU, Hotel Management
Hi Terezija,We appreciate your rating and comments, we will be very happy to welcome you back to our properties.Regards!
by A traveller
Posted Nov. 13, 2023 on Hotels
Comment from Hotel Management
Nov. 13, 2023 by KARENLU, Hotel Management
Buen día Horacio,Agradecemos tu calificación, estaremos muy contentos de recibirte nuevamente en nuestras propiedades. Saludos!
by A traveller
Posted Sep. 25, 2023 on Expedia
Luna Palace is the best hotel to stay in Mazatlan, rooms are really clean, beds were comfortable, staff was very friendly. I will be staying here again.
Comment from Hotel Management
Sep. 25, 2023 by KARENLU, Hotel Management
Hi Noemi,We appreciate your comments, we will be very happy to welcome you back to our properties.Regards!
