Ratings based on 496 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 18, 2024 on Expedia
Filthy, toilet leaked, room smelt horrible, they wouldn’t refund or swap rooms, other guests say they would never stay there again. We left and went to another hotel.
Comment from Hotel Management
Feb. 19, 2024 by KARENLU, Hotel Management
Hi Kevin,We apologize for what happened in your stay. We will share your comments with each area involved. We aprecciate this comments because it's help us to improve our services.Regards!
by A traveller
Posted Nov. 6, 2023 on Expedia
Comment from Hotel Management
Nov. 7, 2023 by KARENLU, Hotel Management
Buen día Sandra,Lamentamos lo sucedido, de ante mano le ofrecemos una disculpa, tomaremos en cuenta sus comentarios para mejorar nuestros servicios. Quedamos a sus ordenessaludos!
by A traveller from San Mateo
Posted Oct. 31, 2023 on Expedia
Over crowded, staff not helpful, food was cafeteria grade at best. Very disappointing experience.
Comment from Hotel Management
Oct. 31, 2023 by KARENLU, Hotel Management
Buen día Claudia,Lamentamos lo sucedido, de ante mano le ofrecemos una disculpa y tomaremos en cuenta sus comentarios para mejorar cada una de nuestras áreas y estas incidencias no vuelvan a ocurrir.Quedamos a sus ordenessaludos!
by A traveller from DALTON
Posted Aug. 23, 2023 on Expedia
Area is good
Comment from Hotel Management
Aug. 25, 2023 by KARENLU, Hotel Management
Buen día Omar,Agradecemos mucho la calificación brindada y sus comentarios, nos ayudaría mucho saber el motivo de su calificación para darle seguimiento a la situación y mejoras cada una de nuestras áreas.Quedamos atentosSaludos!
by A traveller
Posted Jul. 16, 2023 on Expedia
The structure itself leaves much to be desired. It needs a lot of repairs and the staff just puts bandaids on everything. The dining was not good at all. I’ve stayed at the palace resorts in Cancun and this is NOTHING like the Palace resorts in Cancun. I was extremely disappointed. I paid more money thinking it would be the same but NOTHING like the palace resorts in Cancun. I was extremely disappointed for what I paid for, I have always used Expedia and have never had an issue but I was extremely disappointed this time.
Comment from Hotel Management
Jul. 17, 2023 by KARENLU, Hotel Management
Hola Maribel,Nos apena demasiado los inconvenientes que viviste durante tu estancia, trabajaremos mucho para evitar estos incidentes, te ofrecemos una disculpa y esperamos volver a contar con tu visita en tu próxima estancia en MazatlánSaludos!
by A traveller
Posted Apr. 2, 2023 on Expedia
The room had a very nice city view
Comment from Hotel Management
Apr. 5, 2023 by Diego Velazquez, Hotel Management
Rodolfo agradecemos mucho tu calificación, seguiremos mejorando para brindarles la mejor atención.Saludos bonito día
by A traveller
Posted Jan. 7, 2023 on Expedia
Very disappointing. Both pools were so packed we couldn’t use them. Food in cafeteria was low quality (so many dishes and salads with hotdogs??). We had a junior suite with a kitchenette but there weren’t any kitchen tools or dishes. Room had very thin walls so we could hear everything from next door. The worst part was how overcrowded it was and the lack of dining options options. We would never recommend.
Comment from Hotel Management
Jan. 12, 2023 by Chloe, Hotel Management
Chloe,We offer an apology and regret that the experience in our hotel was not what you expected, we will take your feedback into consideration and work to improve.Thank you for staying with us and we hope your next vacation is much better.
by A traveller
Posted Dec. 21, 2022 on Expedia
Comment from Hotel Management
Mar. 18, 2023 by Diego Velazquez, Hotel Management
Muchas gracias por calificarnos
by A traveller
Posted Dec. 10, 2022 on Expedia
Comment from Hotel Management
Mar. 18, 2023 by Diego Velazquez, Hotel Management
Muchas gracias por calificarnos
by A traveller from Anaheim
Posted Aug. 25, 2022 on Expedia
