Ratings based on 391 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 20, 2024
Comment from Hotel Management
May 10, 2024 by Dennis MacD - AGM, Hotel Management
Thank you for rating your recent stay with us. Please let us know if there are steps we can take to make your next stay exceptional. We look forward to seeing you again.
by A traveller
Posted Mar. 24, 2024
Nice place to stay on our drive to Tahoe!
Comment from Hotel Management
Mar. 24, 2024 by Dennis MacD - AGM, Hotel Management
Thank you for this fantastic rating of your recent stay with us. It is an honor for us to serve you on your way to Tahoe. We look forward to serving you again.
by A traveller
Great stay!
Posted Feb. 27, 2024 on HotelsStaff was very courteous and helpful!
Comment from Hotel Management
Feb. 28, 2024 by Dennis MacD - AGM, Hotel Management
Thank you so much for this wonderful rating and your kind words. We are glad you enjoyed your stay with us, and look forward to seeing you again.
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by Dennis MacD - AGM, Hotel Management
Thank you for taking the time to rate your stay with us. We are so glad you enjoyed your stay. We strive to create an exceptional stay for all of our guests. What can we do to make your next stay exceptional? Any insight you can share will help us to create an even better experience for all of our guests. We look forward to seeing you again.
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by Dennis MacD - AGM, Hotel Management
Thank you so much for rating your recent stay with us. It looks like we missed the mark with your expectations. If you have a moment, please let me know what steps we can take to ensure your next stay is exceptional.
by A traveller
Posted Feb. 25, 2024 on Expedia
Complimentary breakfast was awesome
Comment from Hotel Management
Feb. 25, 2024 by Dennis MacD - AGM, Hotel Management
We are so glad to see you enjoyed your stay with us. Thank you for this amazing rating and kind words. I will share your comments with our breakfast staff.
by A traveller
Road trip/ Bday 2024
Posted Feb. 24, 2024 on Hotelsalways loved staying at SpringHill Suites in other locations & will definitely come back here if ever in the area in the future
Comment from Hotel Management
Feb. 24, 2024 by Dennis MacD - AGM, Hotel Management
We are so glad to see you enjoyed your stay with us. Thank you for this fantastic rating and kind words. I will share them with our staff. We look forward to seeing you again.
by A traveller
Posted Feb. 21, 2024 on Expedia
Clean and friendly.
Comment from Hotel Management
Feb. 22, 2024 by Dennis MacD - AGM, Hotel Management
Thank you for this wonderful rating! We are so glad you enjoyed your stay with us.
by A traveller
Posted Feb. 16, 2024 on Expedia
Was terribly disappointed in this stay. Had a problem with the lack of housekeeping. I reported it twice to front desk over a 5 day stay. Room was never cleaned or serviced in the 5 days. Front desk never followed up. I asked to speak to the manager upon check, said he would check into it. Not happy at all.
Comment from Hotel Management
Feb. 22, 2024 by Dennis MacD - AGM, Hotel Management
Thank you for taking a moment to share the experience from your recent stay with us. I am truly sorry for the miscommunication that occurred during your stay. As we have previously discussed, this has been thoroughly addressed with our Housekeeping staff and Front Desk staff. We truly appreciate your loyalty to Marriott and to our hotel. We do look forward to your next stay with us.
by A traveller
Posted Feb. 16, 2024 on Hotels
Comment from Hotel Management
Feb. 22, 2024 by Dennis MacD - AGM, Hotel Management
We are so glad you enjoyed your stay with us. Thank you for this amazing rating.
