Note fondée sur 149 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2022 sur Hotels
Nous sommes restés une nuit dans l'hotel avant de prendre l'avion pour la france.
Prix correct avec le petit déjeuner.
Standard conforme à un Novotel
Commentaires de Gestion de l’hôtel
29 août 2022 par Dinesh, Gestion de l’hôtel
Dear Thierry,Thank you for your feedback and we are pleased top hear that you had a comfortable stay.We hope that you had a safe journey back to France.RegardsDinesh
par un voyageur
Publié le 10 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 mars 2024 par Dinesh, Gestion de l’hôtel
Hi Greg, many thanks for your feedback. We are pleased to hear that you have enjoyed your stay with us and are looking forward to seeing you again. Kind regards,
par un voyageur
Publié le 10 mars 2024 sur Wotif
I enjoyed my stay. It is well priced. The staff were helpful. The only challenge was using the laundry facilities. Some washing machines and/or dryers were out of order. Understanding the operating instructions was not easy. The laundry area needs a good clean up.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Dinesh, Gestion de l’hôtel
Hi Garry, thank you for your feedback. We are pleased to hear that you enjoyed your stay with us. Please do not hesitate to reach out to the front desk for any issue with regard to operating the washing machine or dryer. We are looking forward to welcoming you again at the Hotel. Kind regards,
par un voyageur
Publié le 8 mars 2024 sur Expedia
I found the reception staff to be a little less than helpful, however I know that they are front line and often get the brunt of people's frustration. I was awoken at 3.30am by the rubbish truck emptying the large blue bins, that was very annoying. One of the rooms I stayed in the bathroom was so small if I was a very large person I would have struggled to get in and move around. (511)
Commentaires de Gestion de l’hôtel
12 mars 2024 par Dinesh, Gestion de l’hôtel
Dear Dianne,Thank you for your feedback and please accept my apologies if you felt that our team members were unhelpful.It is often difficult for us to control events outside the hotel however the team would have been happy to offer you a different room. We do hope to offer you a better experience on your next visit.RegardsDinesh
par un voyageur
Publié le 3 mars 2024 sur Wotif
Had to pay a $200 fee when I arrived which was a bond and told the money would be refunded straight away in the morning when I checked out and present presented my card to them then checked out in the morning, gave them my card and was told he can take up to 48 hours to be refunded when he told me that the money goes straight back onto my card straight away as I was a Chuka and my husband has been admitted into the Austin hospital for two weeks has now left me with no money at all and I’m sill waiting not only would I like my holding fee for the bond back ASAP I would like a refund for my accommodation as well. I’ve got photos of the dirty Even here in it still
Commentaires de Gestion de l’hôtel
6 mars 2024 par Dinesh, Gestion de l’hôtel
Dear Sandi,I am sorry to hear about your husband and we hope he gets better soon. I can assure you that refund was done on 4th March and it should have reflected in your account straight away. I would suggest contacting your bank to check on the hold up. We can provide with you with the receipt of the refund but unfortunately are unable to advise on the delay. RegardsDinesh
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2024 par Dinesh, Gestion de l’hôtel
Dear Robert,Thank you for the rating and we are pleased to hear that you enjoyed your stay.RegardsDinesh
par un voyageur
Publié le 23 févr. 2024 sur Wotif
Fantastic location. Close to the train station. Quiet, very clean and lovely staff
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Dinesh, Gestion de l’hôtel
Dear Katherine,Thank you for an amazing feedback. We are looking to welcoming you back to Novotel Preston.RegardsDinesh
par un voyageur
Publié le 21 févr. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
25 mars 2024 par DINESH, Gestion de l’hôtel
Dear Margaret,Thank you for the rating and we are looking forward to welcoming you back to Novotel Preston.RegardsDinesh
par un voyageur
Publié le 15 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 mars 2024 par Dinesh, Gestion de l’hôtel
Hi, thank you for your feedback. We are looking forward to welcoming you again at the Hotel. Kind regards,
par un voyageur
Publié le 15 févr. 2024 sur Hotels
Very clean hotel. Cheap and hard mattress though. Otherwise a great stay.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Dinesh, Gestion de l’hôtel
Dear Matt,Thank you for your feedback and sharing your experience. We are looking forward to welcoming you back to Novotel Preston.
