Ratings based on 3,391 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 6, 2024 on Hotels
Comment from Hotel Management
Mar. 9, 2024 by BM, Hotel Management
Dear Guest, Thank you for taking the time to provide us feedback.We appreciate your ratings. Please accept our sincere apologies for any inconvenience during your stay. We will appreciate if you kindly highlight the areas which you think needs to be improved. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Regards, Manager - Oaks Melbourne on Collins.
by A traveller
Posted Mar. 4, 2024 on Expedia
the couch was dusty when the room was “ cleaned “
no storage space at all for luggage or even to hang up more three items
the room dirty overall
bug found in the linen
stripped the bed to make it easier for the cleaner and the matress protector was foul
Comment from Hotel Management
Mar. 4, 2024 by BM, Hotel Management
Dear Savannah,Thank you for taking the time to share your review on your recent stay.Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of the room and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best Regards,Oaks Melbourne on Collins.
by A traveller from Newport
Posted Mar. 3, 2024 on Expedia
Booked for my Son’s visit to Melbourne, excellent place to stay.
Comment from Hotel Management
Mar. 4, 2024 by BM, Hotel Management
Dear Marek,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
by A traveller
Weekend stay
Posted Mar. 3, 2024 on HotelsRoom size was good, enough space to set up a portacot. Shower was horrible, barely more then a dribble and the floor in the whole bathroom got wet and very slippery.
Went to iron a shirt and the iron didn’t work. Only given one towel even though the room was booked for three guests. Front desk were polite.
Bed was comfortable.
Comment from Hotel Management
Mar. 4, 2024 by BM, Hotel Management
Dear Guest, Thank you for taking the time to give your honest review. Please accept our sincere apology for not being able to meet our usual standards during your stay. We have taken note of your feedback. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. And once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 9, 2024 by BM, Hotel Management
Dear Karen,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.
by A traveller
Posted Mar. 3, 2024 on Expedia
Comment from Hotel Management
Mar. 9, 2024 by BM, Hotel Management
Dear JackThank you for taking the time to provide us feedback.We appreciate your ratings. Please accept our sincere apologies for any inconvenience during your stay. We will appreciate if you kindly highlight the areas which you think needs to be improved. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Regards, Manager - Oaks Melbourne on Collins.
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by Cindy, Hotel Management
Dear Jen.Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.
by A traveller from Alberton
Posted Feb. 27, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Cindy, Hotel Management
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.
by A traveller
Posted Feb. 27, 2024 on Wotif
The bed was comfortable.
The apartment was a very poor design. A big room with a lot of empty space. The bed was very close to the toilet and bathroom which was enclosed in glass. Only one bedside table and no bedside draws. Not enough hanging space or drawers. No carpet. Laundry facilities were shared and coin operated. No laundry powder supplied, had to purchase a sachet of powder from reception. Wouldn't stay there again
Comment from Hotel Management
Feb. 29, 2024 by Cindy, Hotel Management
Dear Linda,Thank you for taking the time to provide your feedback.Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".Regards, Manager - Oaks Melbourne on Collins.
by A traveller
Posted Feb. 26, 2024 on Expedia
Very covenient to public transport and mostly everything
Toilets and bathroim small.
Apartment are outdated and can be noisy for next to bars that play music til night
Overall it is what you pay for that day
Comment from Hotel Management
Feb. 29, 2024 by Cindy, Hotel Management
Dear Rowena.Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.
