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Embassy Suites by Hilton Memphis East Germantown Area

3.5 star property
Enjoy the restaurant at this 3.5-star Memphis hotel

Choose dates to view prices

Photo gallery for Embassy Suites by Hilton Memphis East Germantown Area

Lobby
Pool
Exterior
Lobby
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
1022 S Shady Grove Rd, Memphis, TN, 38120
  • Place, Lichterman Nature Center
    ‪16 min walk‬
  • Place, Wolbrecht Tennis Center
    ‪19 min walk‬
  • Place, The Crystal Shrine Grotto
    ‪3 min drive‬
  • Airport, Memphis, TN (MEM-Memphis Intl.)
    ‪15 min drive‬

Room options

View all photos for Conference Suite, 1 King Bed

Conference Suite, 1 King Bed

Conference Suite, 1 King Bed

  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds

Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds

Presidential Suite, 2 Bedrooms, 2 Bathrooms, 1 King and 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Roll in Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Roll in Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

55-inch LCD TV with digital channels, TV

Suite, 1 King Bed, Non Smoking

8.2 out of 10
Very good
(59 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Double Beds, Non Smoking

7.4 out of 10
Good
(39 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, 2 Room)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, 2 Room)

  • Sleeps 4
  • 1 King Bed

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About the area

Memphis

In shopping district.Within 6 miles (10 km) of this Memphis hotel, you'll find Memphis Botanic Garden and University of Memphis. Also within 9 miles (15 km) are TPC Southwind and Simmons Bank Liberty Stadium.

What's nearby

  • Lichterman Nature Center - 16 min walk - 1.4 km
  • Wolbrecht Tennis Center - 19 min walk - 1.7 km
  • The Crystal Shrine Grotto - 3 min drive - 1.8 km
  • University of Memphis - 11 min drive - 9.4 km
  • Memphis Zoo - 15 min drive - 18.7 km

Getting around

  • Memphis Central Station - 20 min drive
  • Memphis International Airport (MEM) - 15 min drive

Restaurants

  • ‪Chick-fil-A - ‬11 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪Panda Express - ‬8 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Seasons 52 - ‬4 min walk

About this property

Embassy Suites by Hilton Memphis East Germantown Area

Enjoy the restaurant at this 3.5-star Memphis hotel
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 4232 square feet (393 square meters) and includes conference space. A fitness center, a vending machine, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Memphis East Germantown Area. Parking is available for a fee.

This 3.5-star Memphis hotel is smoke free.

  • 220 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 4232 sq ft of conference space
  • 393 sq m of conference space
  • Built in 1989
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Memphis East Germantown Area offers 220 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 55-inch LCD televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Memphis hotel provides wired and wireless Internet access (WiFi speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Separate bedroom

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)

Parking and transportation

  • Electric car charging station on site
  • Onsite parking available only on request
  • Uncovered self parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar in shower (27 inches high)
  • Hand-held showerhead
  • Handrails in stairways (31 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Pool hoist on site
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (44 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 55-inch LCD TV with premium digital channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Indoor pool
The following facilities are closed on Friday and Saturday:
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: USD 9.95 per 24-hour period (rates may vary)
  • Uncovered self parking fee: USD 10 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Eurocard, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Memphis
Embassy Suites Memphis
Memphis Embassy Suites
Embassy Suites Memphis Hotel Memphis
Embassy Suites Memphis Hotel
Embassy Suites Memphis
Embassy Suites by Hilton Memphis East Germantown Area Hotel
Embassy Suites by Hilton Memphis East Germantown Area Memphis

Embassy Suites by Hilton Memphis East Germantown Area Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 230 out of 365 reviews
Rating 8 - Good. 56 out of 365 reviews
Rating 6 - Okay. 43 out of 365 reviews
Rating 4 - Poor. 18 out of 365 reviews
Rating 2 - Terrible. 18 out of 365 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

KENNETH, NASHVILLE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice, room and hotel were clean. I enjoyed my stay. Will be coming back soon. Thanks
Stayed 1 night in Nov 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities
Everything
Stayed 2 nights in Oct 2025

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness
Room was clean. Cocktails were good and breakfast was awesome. Staff was attentive and kind.
Stayed 1 night in Oct 2025

8/10 Good

DONALD

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Clean rooms and facility. Excellent location.
Stayed 1 night in Oct 2025

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. The rooms smelled fresh and clean. The breakfast was great. Amd the staff was commendable with great customer service. I will stay here again.
Stayed 2 nights in Oct 2025

6/10 Okay

Tamayra

Stayed 2 nights in Oct 2025

6/10 Okay

Theresa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Nice clean hotel but staff lacked customer service

No remote in room took several hours to finally find a staff member to help. The initial staff members just told us they were out. Called Hilton who tried 4x to contact the desk and and no one would answer. On day two our door battery died and we could not get into our room for a while. The pool was overtaken by a group of people who made it so no one else could swim and were smoking pot the smell was horrible caused everyone else to leave the pool. Front desk staff were told yet the group remained in the pool and made it so we could not use it that night.
Stayed 2 nights in Oct 2025

6/10 Okay

Amy

The only complaint is they never checked our rooms for trash or brought more towels. We had to call each night to get more.
Stayed 2 nights in Oct 2025

4/10 Poor

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really disappointed with our stay. We asked multiple times for our room to be cleaned, and it never happened, which was frustrating. The pool was extremely dirty — you couldn’t even see the bottom — and it didn’t look like it had been maintained in a while. The tables downstairs were always sticky, and the overall cleanliness of the hotel left a lot to be desired. For the price we paid, we expected much better service and upkeep. Sadly, it just felt like no one cared about maintaining the property or making sure guests were comfortable.
Stayed 4 nights in Oct 2025

4/10 Poor

Sheila

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My stay at the Embassy Suite was horrible. The room was not clean on arrival. The living room TV did not work until the second day. The bed was lumpy. The hotel power shut down for 40 minutes. No instruction from the staff. I requested to be moved to a different room. The keys did not work due to the power outage. On my check out day only one customer service computer worked. I had to leave without chiding out and getting a receipt because of the long wait. This was the worst travel experience I have had. The personnel did not seem to care at all. I wish I could get a refund.
Stayed 3 nights in Oct 2025

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and super friendly and helpful staff.
Stayed 2 nights in Oct 2025

10/10 Excellent

erica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Nice clean room
Stayed 2 nights in Aug 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, excellent location, staff was wonderful. Only complaint I have is the pool floor is extremely slick. My son stepped in and fell hitting his head on the tile. He was not running, but just stepped into the pool area and fell. Otherwise we enjoyed our stay here and would definitely stay again!
Stayed 1 night in Jul 2025

6/10 Okay

Brittney

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The man at the front desk needed help because he kept answering the phones instead of checking the line of 4 people into their rooms, the refrigerator in our room didn’t work, the front room tv had to come and get fixed on day one, a vent from the ceiling fell and woke us up at 5a, and there weren’t enough trash cans in the room so we had to use our shopping bags/food bags for our trash.
Stayed 3 nights in Oct 2025

8/10 Good

Alexandra

Stayed 3 nights in Oct 2025

10/10 Excellent

Jordan

Liked: Staff & service, property conditions & facilities
Great area wonderful time great staff
Stayed 4 nights in Oct 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar on site, didn’t have to drive.
Stayed 2 nights in Oct 2025

8/10 Good

Briuna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better fresh food otherwise I would still give it 5 star review …Great restaurants around Like the Capital Grille and Ruth Chris…took an Uber to Soul Fish Cafe ….It was worth the Uber …Next visit to Memphis I would certainly stay again…
Aerial view from the 5th Floor
Bar and Gathering Area
Stayed 1 night in Oct 2025

4/10 Poor

tanya

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Pool ice cold, stained carpet, pillows not soft
Stayed 1 night in Oct 2025

10/10 Excellent

Jed

Stayed 1 night in Oct 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything about the hotel was perfect! Free snacks and drink and free breakfast! Room was clean and service was perfect!
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to botanical garden
Stayed 2 nights in Oct 2025

10/10 Excellent

DeAnthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the decor in the hotel, the amenities were good as well!
Stayed 1 night in Sep 2025