Note fondée sur 725 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Brownwood
Publié le 10 mai 2024
We are normally RVers and don’t stay in a lot of hotels. Currently on a road trip and staying in hotels. This was the worst. Sticky floors, smelly hallways, dirty bathroom, not enough luggage carts (only one I ever saw), ice machine not working, indoor pool closed and looking awful. Very nice young lady checked us in. Nice young man serving in the breakfast area next AM. Nice help in a truly sorry and poorly run facility.
Commentaires de Gestion de l’hôtel
10 mai 2024 par Tiffany G, Gestion de l’hôtel
We appreciate your feedback Rodney. We are very sorry to hear that you did not enjoy your stay with us. We are a much older property, and we try our best to improve, but the cleanliness issues that you endured is unacceptable. We sincerely apologize for failing to meet the cleanliness standard and we will have a meeting with our housekeeping team regarding this issue.
par un voyageur
Publié le 14 mars 2024 sur Expedia
The pool was great for the grandkids breakfast was good just had to get there early to get many options
Commentaires de Gestion de l’hôtel
15 mars 2024 par Tiffany G, Gestion de l’hôtel
We appreciate your valuable feedback. We are happy to hear that you enjoyed your stay with us. We hope to see you again.
par un voyageur
Publié le 14 mars 2024 sur Expedia
The hotel was very clean and the people was nice and we enjoy the stay, but the breakfast could be better. everythink was good enjoy the stay
Commentaires de Gestion de l’hôtel
15 mars 2024 par Tiffany G, Gestion de l’hôtel
We greatly appreciate your business and your review! We are happy to hear that you enjoyed your stay with us. We hope that you will stay with us again.
par un voyageur
Publié le 6 mars 2024 sur Expedia
Did not clean room when we asked…
Smelled bad….
Could not give us receipt when we checked out said computer was down…
Had a curtain for a comforter and when I asked for blanket they gave me a rough blanket with cigarette burns in it…
Construction all around hotel on the roads…
When asked if we could have a cart to bring bags down was told … don’t know where they are you will have to search the floors to find one, I checked all 3 floors could not find one so had to make 3 trips from 3rd floor to bring mine and my elderly mothers things down….,
Commentaires de Gestion de l’hôtel
7 mars 2024 par Tiffany G, Gestion de l’hôtel
We appreciate your valuable feedback. Customer service is our number one priority, and we apologize for falling short of your expectations. We will be using your review as a coaching experience to better serve in the future.
par un voyageur
Publié le 3 mars 2024 sur Expedia
I had been a bit concerned by the online ratings so my wife and I found this place a pleasant surprise on the upside. Very nice staff, super easy check-in without a hitch, good value for money. Fresh-baked yummy cookies at check-in. Having a corner room at the end of the hall made things pretty quiet. The bathroom and amenities (fridge, microwave, coffeemaker, ironing board and iron were all excellent. I think others might find the room a bit on the small side, but we felt it was fine. The size meant no closet, just hangar rack (which was fine for an overnight stay). The A/C - heater unit super-cooled the room, but it warmed quickly.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Tiffany G, Gestion de l’hôtel
We are super excited to hear that you enjoyed your stay with us!!! We appreciate your business and hope to see you again soon. It is our pleasure to serve you! Have a wonderful day.
par un voyageur
Short and Simple
Publié le 1 mars 2024 sur HotelsIt was pretty decent location very friendly hotel employees, didnt stay dor breakfast was clean and the pool was open.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Tiffany G, Gestion de l’hôtel
Thank you so much for your 10 out of 10 rating!!! It is our first priority to serve our guests with a smile and show them some good hospitality. We welcome you to come stay again with us.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Tiffany G, Gestion de l’hôtel
We appreciate your 5 out of 5 rating!!! Please come and visit us again!
par un voyageur
Publié le 26 févr. 2024
Construction around the property. Not a fault of the property and I assume that it will soon be completed,
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Tiffany G, Gestion de l’hôtel
Thank you for your 5 out of 5 rating!!!! We are happy to hear that you enjoyed your stay with us. Please come back again.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Absolutely disgusting. There was mold in the shower. My sheets were dirty. Staff is unhelpful, they don’t clean the rooms on the weekends? The floors in my room were sticky. We stayed in a room on the 2nd floor, the floor is caving in. DO NOT RECOMMEND.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Tiffany G, Gestion de l’hôtel
We appreciate your feedback Tatum. We are sorry to hear about your experience with us. We like to thank you for letting us know about the condition of your room and we will get with our maintenance team to quickly resolve this problem. Housekeeping is by request only, unless you stay 3 days or more. We are sorry for the inconvenience.We do hope that you have a blessed day.
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Tiffany G, Gestion de l’hôtel
We appreciate your valuable feedback and we are super excited to hear that you had an awesome experience with us. We hope that you visit us again soon. Hope you have a wonderful day!
