Ratings based on 951 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 5, 2024 on Expedia
Excellent
Comment from Hotel Management
Mar. 7, 2024 by Departamento de Marketing , Hotel Management
Dear Gabi, We appreciate your rating, we are glad to know that your experience was pleasant. We hope to enjoy your visit again soon. Best regards.
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 7, 2024 by Departamento de Marketing , Hotel Management
Estimada Maria Cecilia. Agradecemos su calificación, nos alegra saber que su experiencia fue placentera. Deseamos pronto volver a disfrutar de su visita. Saludos cordiales
by A traveller
Posted Mar. 2, 2024 on Expedia
Perfect location for the best restaurants in town.
Grand hotel!
Comment from Hotel Management
Mar. 7, 2024 by Departamento de Marketing , Hotel Management
Dear Peter! We appreciate your rating, we are glad to know that your experience was pleasant. We hope to enjoy your visit again soon. Best regards.
by A traveller
A top table choice in Mendoza
Posted Jan. 30, 2024 on HotelsComment from Hotel Management
Jan. 31, 2024 by Departamento de Marketing , Hotel Management
Dear Donald, We appreciate your rating, we are glad to know that your experience was pleasant. We hope to enjoy your visit again soon. Best regards.
by A traveller from Seattle
Posted Jan. 27, 2024 on Expedia
The property was clean but staff were not friendly and the breakfast was ordinary
Comment from Hotel Management
Jan. 31, 2024 by Departamento de Marketing , Hotel Management
Estimado Sr Michael, We appreciate your rating and comments, which help us to continue growing in service. We are glad to know that your experience was pleasant. We hope to enjoy your visit again soon. Best regards.
by A traveller
Posted Jan. 12, 2024 on Expedia
The property and service at the hotel is great. The breakfast however is awful. There are good breakfast places around.
The dinner and lunch is good.
Comment from Hotel Management
Jan. 17, 2024 by Departamento de Marketing , Hotel Management
Dear Rosemary, We appreciate your rating and comments, which help us to continue growing in service. We are glad to know that your experience was pleasant. We hope to enjoy your visit again soon. Best regards.
by A traveller
Posted Jan. 6, 2024 on Expedia
Great hotel with amenities included and walkable distance from / to main attractions
Comment from Hotel Management
Jan. 10, 2024 by Departamento de Marketing , Hotel Management
Dear Carla, We appreciate your rating, we are glad to know that your experience was pleasant. We hope to enjoy your visit again soon. Best regards.
by A traveller
Posted Jan. 4, 2024 on Expedia
They tried to charge us double the Expedia rate on checkout. It was if they had never seen our Expedia reservation.
Comment from Hotel Management
Jan. 10, 2024 by Departamento de Marketing , Hotel Management
Dear Ann, We apologize for the situation. We seek to share the best service with the best destination. We appreciate your comments, they help us to continue growing in service. Best regards.
by A traveller
Posted Jan. 1, 2024 on Expedia
Comment from Hotel Management
Jan. 5, 2024 by Departamento de Marketing , Hotel Management
Estimado Sr Roberto. Le deseamos un Feliz Año! Agradecemos su calificación y esperamos verlos pronto nuevamente. Saludos
by A traveller
Posted Dec. 8, 2023 on Expedia
Staff was very stiff and it didn’t matter that I was Expedia platinum, I had to show them I was entitled to an uograde and even though a big hotel that didn’t seem bust nothing was offered until our last night so why move then. No complimentary water, coffee anything, really? BTW - I contacted Expedia for help and you were zero help with your chat bot and supposedly live chat. Travel is not what it used or bel. I could sacrifice amenity, but really appreciate respect of being good well travelled customer. Oh well.
Comment from Hotel Management
Dec. 10, 2023 by Departamento de Marketing , Hotel Management
Dear Mr Guy, We are sorry to hear that your experience was affected by he above. We appreciate your comments; they help us to continue to grow in service. As an Expedia Platinum customer, after checking with our reservations department, we provided complimentary breakfasts that were not included in the rate and made upgrades available.We look forward to hearing from you. Best regards.
