Note fondée sur 178 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 déc. 2022 sur Hotels
Remarquable à tous points de vue
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Wifi did not work the entire visit.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Cesar Flores / Front Office Manager, Gestion de l’hôtel
Dear Srabani, We are sorry to hear that you experienced issues with the WiFi during your visit. We understand the importance of reliable internet connectivity and apologize for any inconvenience this may have caused. Our team is committed to providing a positive experience for our guests, and we take your feedback seriously.To address the WiFi issue, we will investigate the problem and work towards a resolution to ensure that future guests do not encounter similar issues.We hope to have a new opportunity to welcome you back on the future sincerely,
par un voyageur de Chicago
Publié le 17 févr. 2024 sur Expedia
This is a modern dark/moody spacious hotel with terrific proximity to the Zocalo. The rooms & bathrooms are large & comfortable & the staff was very helpful (making dinner reservations).
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Cesar Flores / Front Office Manager , Gestion de l’hôtel
Dear Suchita,Thank you for your glowing review! We're delighted to hear that you appreciated our modern, spacious hotel and its convenient location near the Zocalo. It's great to know that you found our rooms and bathrooms comfortable, and we're glad our staff could assist you with dinner reservations. We hope to welcome you back again soon!
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Had a very good stay here! Loved our first visit in Mexico City! Would definitely stay here again
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Cesar Flores / Front Office Manager , Gestion de l’hôtel
Dear Ashley ,Thank you for sharing your positive experience! We're delighted to hear that you enjoyed your stay and your first visit to Mexico City. We hope to have the pleasure of hosting you again in the future!
par un voyageur
Publié le 15 févr. 2024 sur Expedia
This is a beautiful hotel in the perfect location for exploring the Centro Histórico. We loved our stay here. Our room was beautiful, immaculately clean, very quiet and super comfortable. The staff were extremely friendly and helpful.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Cesar Flores / Front Office Manager, Gestion de l’hôtel
Dear Judy,Thank you so much for taking the time to share your positive experience at our hotel on Expedia. We are thrilled to hear that you enjoyed your stay with us and found our hotel to be beautiful and perfectly located for exploring the Centro Histórico.It's heartening to know that your room met your expectations in terms of beauty, cleanliness, and comfort. We take great pride in maintaining a high standard of cleanliness to ensure a pleasant and comfortable environment for our guests.We are delighted that you found our staff to be extremely friendly and helpful. Providing excellent service and creating a warm and welcoming atmosphere are our top priorities, and it's rewarding to hear that our team made a positive impression on you.We appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific, you'd like to share or if you have any suggestions for improvement, please feel free to let us know.Thank you once again for choosing to stay with us.
par un voyageur
Publié le 9 févr. 2024 sur Expedia
There is no parking that’s the only problem I see. They should have an agreement with a parking.
Thanks
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Cesar Flores / Front Office Manager, Gestion de l’hôtel
Dear Federico, Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your perspective, and it's valuable to us.We understand that parking can be a concern, and we apologize for any inconvenience this may have caused. We continuously strive to enhance our guests' experience, and your comments will certainly be taken into consideration as we explore potential solutions.While we do not have on-site parking, we recommend exploring nearby public parking options or considering local parking facilities. We understand the importance of convenient parking for our guests and will explore the possibility of establishing agreements with nearby parking facilities to provide a more seamless experience.We appreciate your suggestion and hope to have the opportunity to welcome you back in the future. If you have any further comments or suggestions, please feel free to reach out to us directly. Your satisfaction is our priority.Thank you for choosing to stay with us.Best regards,
par un voyageur
Publié le 8 févr. 2024 sur Expedia
Beautiful building and attention to detail. Ray and Hanna were extremely helpful especially with our airline arrangements. Because of its downtown location it can be busy and noisy. However we felt completely safe and we enjoyed discovering the surrounding area.
We are recommending the hotel to erveryone and will stay here again.
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Cesar Flores / Front Office Manager, Gestion de l’hôtel
Dear Daniel, Thank you for your wonderful feedback! We're thrilled to hear that you appreciated the beauty of our building and our attention to detail. Ray and Hanna will be delighted to know that their assistance with your airline arrangements was helpful. While we understand that downtown locations can sometimes be bustling, we're glad you felt safe and were able to enjoy exploring the surrounding area. We truly appreciate your recommendation and look forward to welcoming you back on your next visit!
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Boutique Hotel.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Cesar Flores / Front Office Manager , Gestion de l’hôtel
Estimada Marlene,Apreciamos tu puntuación acerca de tu más reciente estadía en nuestra propiedad . Estaríamos encantados de conocer un poco más de tu experiencia con nosotros a fin de poder mejorar y llevar a lo más alto nuestros estándares de calidad. Nos encantaría poder darte la bienvenida en una próxima ocasión en Umbral Curio Collection by Hilton
par un voyageur
Publié le 27 janv. 2024 sur Expedia
I enjoy that it was quiet comfortable and was walkable at a lot of things.
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Cesar Flores / Front Office Manager, Gestion de l’hôtel
Dear Rodolfo, We are delighted to hear you found our hotel quiet, comfortable and, conveniently located. We look forward to welcoming you back for another enjoyable stay!
par un voyageur
Publié le 7 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Cesar Flores / Front Office Manager , Gestion de l’hôtel
Dear Katherine,Thank you for your recent stay at Umbral. We do appreciate your rate. Caught my attentation that your experience was not great as expected.I do appreciate if you could share with us more about it in order to follow up.
