Ratings based on 140 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Battleford
Posted Jan. 28, 2024 on Expedia
Beautiful hotel
Comment from Hotel Management
Jan. 29, 2024 by Arturo Yañez - Sr. Mission Control Manager, Hotel Management
Dear Pamela,Thank you for your feedback! We appreciate your positive rating. If there's anything specific you enjoyed or if you have further comments, please feel free to share. We look forward to the possibility of welcoming you back in the future.
by A traveller
Fantastic place with a small but.
Posted Jan. 27, 2024 on HotelsGreat place, and I can see fantastic improvements since my last stay when it comes to friendliness and helpfulness of the staff.
My only negative experience is something the hotel can’t be blamed too much about…. It was extremely seldom to see someone showering before entering pool or jacuzzi. People would even jump right into the pool in the afternoon wearing dirty shorts and their underwear! I wish the hotel move the shower, or mark it much more clearly…. Put a sign, shower before entering pool or jacuzzi.
Comment from Hotel Management
Jan. 29, 2024 by Arturo Yañez - Sr. Mission Control Manager, Hotel Management
Dear Jan Olav,Thank you for your positive feedback and recognizing the improvements in our service. We appreciate your suggestion regarding the pool and jacuzzi cleanliness. We will certainly consider enhancing signage and marking the shower area more clearly to ensure a more enjoyable experience for all guests. We look forward to welcoming you back soon.
by A traveller
Posted Jan. 27, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Arturo Yañez - Sr. Mission Control Manager, Hotel Management
Dear Debbie,Thank you for recent review. We regret that we did not deliver our usual standard of service. Our team here at YOTEL Miami is committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.
by A traveller
Posted Jan. 25, 2024 on Expedia
Surrounding area is mediocre a lot of bums but next to bayside park with restaurants, bars, and shopping. Room is small and run down, the photographer deserves a Grammy! They put modern touches but is a band aid for a bleeding wound. Floor had stains, towels smelled like sweat. Front desk was helpful and friendly.
Comment from Hotel Management
Jan. 27, 2024 by Arturo Yañez - Sr. Mission Control Manager, Hotel Management
Dear Ryan,Thank you for sharing your feedback with us. We appreciate your observations about the surrounding area and your experience with the room. We apologize for any shortcomings you encountered, and your comments will be shared with our team for improvement. We are pleased to hear that the front desk provided helpful and friendly service. We take your feedback seriously, and we are committed to addressing the issues raised to enhance our guests' overall experience. If you have any specific details you'd like to share or if there's anything we can do to make things right, please feel free to contact us directly. We value your input and hope to have the opportunity to welcome you back for an improved stay.
by A traveller
Posted Jan. 25, 2024 on Expedia
This was walkable to lots to do around the bay. Lots of good local food and close to lots of transportation. The property was clean & I liked that you needed a room key to access the elevators which helped with an additional sense of security.
Comment from Hotel Management
Jan. 27, 2024 by Arturo Yañez - Sr. Mission Control Manager, Hotel Management
Dear Kayla,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our location was convenient for exploring the bay area, with access to local food and transportation. We're glad you appreciated our efforts to maintain a clean property, and we're pleased that the use of room keys for elevator access added to your sense of security. Your feedback is valuable, and we hope to welcome you back for another enjoyable stay in the future.
by A traveller
Swanky hotel, good vibes
Posted Jan. 24, 2024 on HotelsOverall we had a nice stay at the Yotelpad. The room was a nice size, the lobby and amenities of the hotel were really nice and the food at the pool bar was good.
The room could have been cleaned better (table was left w crumbs on it, hair left on the shower drain) - you also have to request for more frequent cleaning if you need more frequent than every 3 days.
Comment from Hotel Management
Jan. 24, 2024 by Arturo Yañez - Sr. Mission Control Manager, Hotel Management
Thank you for choosing YOTELPAD Miami for your stay, and we're pleased to hear that overall, you had a nice experience. It's great that you enjoyed the spacious room, the appealing lobby, and the amenities, including the pool bar with good food. We apologize for any lapses in the room cleanliness and appreciate you bringing it to our attention. Your feedback about the cleaning frequency is noted, and we'll work on addressing these concerns to enhance our guest experience. We value your insights and hope to have the opportunity to welcome you back for an even more satisfying stay in the future.
by A traveller
Nice hotel
Posted Jan. 22, 2024 on HotelsNice hotel, very modern. Large clean room. Valet parking very expensive though. Enjoyed our stay very much
Comment from Hotel Management
Jan. 24, 2024 by Arturo Yañez - Sr. Mission Control Manager, Hotel Management
Thank you for sharing your experience at YOTELPAD Miami. We're thrilled to hear that you found our hotel nice and modern, and that you enjoyed the spacious and clean room during your stay. We appreciate your feedback about the valet parking cost, and we'll certainly take that into consideration as we strive to enhance our services. It's great to know that overall, you had an enjoyable stay with us. We look forward to the possibility of hosting you again in the future!
by A traveller
Posted Jan. 12, 2024 on Hotels
Comment from Hotel Management
Jan. 14, 2024 by Arturo Yañez - Sr. Mission Control Manager, Hotel Management
Dear Minho,Thank you for your feedback! We appreciate your positive rating. If there's anything specific you enjoyed or if you have further comments, please feel free to share. We look forward to the possibility of welcoming you back in the future.
by A traveller
Posted Jan. 10, 2024 on Expedia
Comment from Hotel Management
Jan. 11, 2024 by Arturo Yañez - Sr. Mission Control Manager, Hotel Management
Thank you for your feedback! We appreciate your positive rating. If there's anything specific you enjoyed or if you have further comments, please feel free to share. We look forward to the possibility of welcoming you back in the future.
by A traveller
Average
Posted Jan. 3, 2024 on HotelsStay was average. Location wasn’t great. Walking outside the hotel there were a lot of homeless and the smell of urine is really strong.
Comment from Hotel Management
Jan. 9, 2024 by Arturo Yañez - Sr. Mission Control Manager, Hotel Management
Thank you for sharing your feedback with us. We sincerely apologize that your stay was not up to your expectations, and we're sorry to hear about the concerns regarding the location. We take such feedback seriously and will address this matter to ensure a more positive experience for our guests in the future. Your comfort and satisfaction are of utmost importance to us, and we appreciate your insights as they help us improve. If there's anything specific you would like to discuss or if we can assist you further, please don't hesitate to contact us. We hope to have the opportunity to welcome you again and provide a more enjoyable stay.
