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I liked the great service from the staff especially Justina who, personally took care of all my concerns. The hotel itself is in a great location. Two blocks away from Times Square and all the shopping you like. Some rooms are a little older however, the rooms are clean.

Great location to everything including theatre’s, metro.

Our room was lovely. It was the deluxe king room. It was spacious enough for two people for 4 days. We didn't spend a ton of time in the room so it worked well for us. I booked the room b/c it was one of the only hotels within our budget that didn't have an up charge for a king size bed AND also had breakfast included in the price. Breakfast was decent, good grab and go options but not many hot options. The attached restaurant/bar was yummy and quite popular. My only tiny little complaint was that the heater/ac in the room was a bit loud but it didn't keep me up. Definitely not something that would prevent me from staying here again. We didn't get to use the enclosed courtyard b/c it was snowing but it looked like a area to hang out in warm weather. It is about a 10 minute walk to Time Square, which wasn't awful but wasn't super quick either. We would definitely stay here again.

Loved the location and the friendly and helpful staff.

Had no problem. They were doing renovations. Which is understood

Love the Bentley and this was second stay here . Will be back for sure.