Ratings based on 283 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
One of the best vd Valk hotels
Posted Oct. 15, 2023 on HotelsGreat pool, beautiful Wellness. Lunch great. Rooms very big and beautiful design
Comment from Hotel Management
Oct. 16, 2023 by ^Erwin, Hotel Management
Thank you very much for your positive review. How good to hear that everything was to your satisfaction during your stay at our hotel. Thank you very much for the nice compliments about the facilities, the rooms and the lunch. We hope to welcome you again to our hotel in the future.
by A traveller
Posted Jun. 30, 2023 on Hotels
Comment from Hotel Management
Jul. 8, 2023 by ^Erwin, Hotel Management
Hartelijk bedankt voor uw 5 sterren beoordeling. Wij hopen dat alles in orde is geweest tijdens uw bezoek aan ons hotel en dat alles is verlopen zoals verwacht. Wij hopen u in de toekomst nogmaals te mogen verwelkomen om dezelfde service opnieuw te mogen bieden.
by A traveller
Posted Jun. 14, 2023 on Expedia
I have travelled extensively never ever have l been told on day it was 34c the Air Conditioning was broken in our room that they had no other accommodation as hotel was booked. I explained l booked this hotel because of the air conditioning six months prior to coming due fact l have a lung disease. I was then told 15 minutes later that they did have another room two rooms down and we could move to this room reassured the A/C worked. The room was not clean the shower still had the shampoo from the prior guest. The shower, the sink, the floor with dirty, the toilet was dirty.. and the air conditioning never dropped below 23 Celsius in the room. When we reported these conditions to the front desk, they simply said they were full. And that they could give us bottle wine for the inconvenience. Clearly, they have not learned anything from Covid and clean conditions for people to stay in.
After I had spent over $350 for a room with no air conditioning, and was offered a bottle wine for the deficiencies. I don’t drink. So clearly l received no compensation.
Clearly the management had no interest in our health and safety.
Comment from Hotel Management
Jun. 15, 2023 by Front Office, Hotel Management
Thank you for your review. I am sorry to hear that your stay was not up to the standard that you are used to from our hotel. I can imagine the inconvenience of a not functioning airconditioning during these hot days. Our staff was unable to detect what was wrong with it at t he time. Due to an early departure we where able to move you to another room, which was quickly cleaned by our F&B staff as the housekeeping had already left the hotel. We where under the impression at the time that the problem was solved. The next day during check-out we heared that the cleaning was not up to standard and that the airconditioning in the new room did not manage to reach the requested temperature. Unfortunately at that moment we where not able to do any more about it. We are very sorry to hear that you did not receive the service that you are used to from our hotels and ofcourse hope that you will give us another chance in the future. Suzanne
by A traveller
Posted Apr. 18, 2023 on Expedia
Extremely modern and well kept facilities. Friendly staff and convenient location. No complaints at all.
Comment from Hotel Management
Apr. 20, 2023 by ^Erwin, Hotel Management
Thank you very much for your positive review! We're glad to hear that you've had such a pleasant stay with us. We hope to be welcoming you back in our hotel in the future again!
by A traveller
Posted Sep. 13, 2022 on Hotels
Comment from Hotel Management
Sep. 18, 2022 by Front Office, Hotel Management
Thank you for your 5-star review. We hope to welcome you again in the future. Suzanne
by A traveller
Posted Aug. 8, 2022 on Expedia
Beautiful hotel. Staff was very nice and accommodating. Highly recommend.
Comment from Hotel Management
Aug. 23, 2022 by Suzanne, Hotel Management
Thank you for your kind review and your compliments. We will share these with our staff! We are looking forward to welcoming you again in the future. Suzanne
by A traveller
Posted Jun. 19, 2022 on Expedia
Very clean good breakfast and amazing parking
Comment from Hotel Management
Jun. 20, 2022 by ^barbara, Hotel Management
Thank you very much for your positive review! We're glad to hear that you've had such a pleasant stay with us. We hope to be welcoming you back in our hotel in the future again! ^Barbara
by A traveller
Posted May 30, 2022 on Expedia
by A traveller
Posted Mar. 30, 2022 on Expedia
Couldn't fault it, an excellent hotel.
Comment from Hotel Management
Mar. 31, 2022 by ^Kirsten, Hotel Management
Thank you very much for your positive review.
How nice to hear that you enjoyed your stay.
We hope to welcome you again!
by A traveller
Impressed
Posted Nov. 13, 2021 on HotelsThe general condition of the interior was excellent in the whole hotel. The lobby and bare is very cozy. The rooms are large including the bathroom.
Comment from Hotel Management
Nov. 14, 2021 by Lisa, Hotel Management
Thank you for your kind words! We are glad that you had a good stay in our hotel. We hope to welcome you again.
