Ratings based on 643 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 11, 2024 on Hotels
The WiFi did not work at all, I couldn’t run my laptop which I needed for my business. when asked the front desk said they were “working on it” the girl was rude and at the same time another customer called the front desk about the WiFi and she was rude to them. Not the greatest or the worst breakfast. The place was clean. No stopper in the bathtub and the temperature dial wouldn’t stay on hot.
Comment from Hotel Management
Mar. 12, 2024 by -Morgan, Property Manager, Hotel Management
We sincerely apologize for the issues you had with the WiFi and the staff, we hope that we are able to get an opportunity to make this right and have you stay with us again in the future!
by A traveller
Posted Jan. 13, 2024 on Expedia
Well taken care of; ease of access
Comment from Hotel Management
Mar. 12, 2024 by -Morgan, Property Manager, Hotel Management
Thank you so much for taking the time to provide us with your feedback, we are happy to hear that you enjoyed your stay with us! Have a great rest of your week and we hope to see you again soon!
by A traveller
Going down hill
Posted Jan. 9, 2024 on HotelsThis hotel is going down hill. We have been staying here for about 3 years over the new year and each year it gets a little worse. The pool and hot tub area were not clean the hot tub is rusting and the water the was green. The fitness center was dirts actual sand or dirt on machines and many out of order. When you pay to have amenities at a hotel you should be able to use them. Our room was not overly clean then furniture had stains and crusty substance on them and we had to lay towels down to even sit on the furniture. The breakfast was good and staff were friendly, but cleaning and upkeep needs to be better.
Comment from Hotel Management
Jan. 10, 2024 by -Morgan, Property Manager, Hotel Management
I apologize for the experience you had at our property. Guest satisfaction is our number one priority. Thank you for taking the time to provide us with your feedback that can help improve future stays!
by A traveller
Ok
Posted Jan. 2, 2024 on HotelsStay and staff were good. Disappointed with the pool and hot tub areas. They were not cleaned our entire stay this was in the same uncleaned condition.
by A traveller
Posted Dec. 29, 2023 on Expedia
by A traveller
Posted Dec. 18, 2023 on Hotels
by A traveller
Posted Dec. 17, 2023 on Expedia
I was disappointed to learn that there was a $75 pet charge only when I checked in. I feel like that information should be offered more prominently in the reservation process.
by A traveller
Posted Nov. 27, 2023 on Expedia
I appreciate that the room was very spacious, didn't feel claustrophobic like some hotels. Plenty of towels, nice and clean, and very quiet. I did not hear the usual people in the halls or doors closing, despite it being busy. Very convenient to highway, with a lot of restaurants close by. Breakfast offerings were great. Might have used pool if it was open, but not a big deal for us.
Comment from Hotel Management
Nov. 28, 2023 by Lura, front desk, Hotel Management
Thank you for your review. We're glad you enjoyed your stay with us!
by A traveller
Posted Nov. 26, 2023 on Expedia
Not sure why they don’t keep website up to date about pool and hot tub not working. Stayed at this hotel because said they had pool and hot tub. Get there hot tub not working and no heat in the pool.
Comment from Hotel Management
Nov. 28, 2023 by Lura, front desk, Hotel Management
We apologize that our pool and hot tub were closed during your visit.
by A traveller
Posted Nov. 25, 2023 on Expedia
We were traveling with 3 toddlers and the room was more than big enough to not feel cramped. The beds were extremely comfortable and everything felt clean.
Comment from Hotel Management
Nov. 28, 2023 by Lura, front desk, Hotel Management
Thank you for staying with us!
