Ratings based on 886 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 10, 2024 on Expedia
1. was in room 110. There was no shower curtain so much so we have to shower in the tube very carefully. Due to the winter weather, we shower with hot water which caused evaporation in the entire bath room making it wet top to bottom. This is dangerous because a wet floor causes dangerous fall. So we place towels on the floor. Imagine how troublesome it is for the chambermaids.
2. The basin tap was so difficult to turn it on/shut. They should lubricate it annually.
3. Kettle boiled water leaving a layer of particles on the water surface. Didn't seem hygienic.
4. Bed mattresses were worn out affecting a good sleep.
by A traveller
Posted Mar. 6, 2024 on Hotels
Hotel nice, best point it was by the metro making easy access to the metro and a short walk to the central train station.
by A traveller
Posted Feb. 28, 2024 on Hotels
by A traveller
Posted Jan. 22, 2024 on Expedia
by A traveller
Posted Dec. 28, 2023 on Expedia
by A traveller
Posted Dec. 25, 2023 on Expedia
by A traveller
Posted Dec. 11, 2023 on Expedia
Everything is on point
by A traveller
Posted Dec. 3, 2023 on Expedia
convenient location
by A traveller
Posted Nov. 27, 2023 on Expedia
by A traveller
Posted Nov. 15, 2023 on Expedia
The hotel was in a great location but the room did not look like the picture, the door to the bathroom basically opened right onto the bed. There was mould on the bathroom walls and the walls were very scuffed. The floor to my room was very dirty, my socks came away dusty and full of dirt. The room was also very noisy, I could hear the person next door coughing and sneezing and the pipes did not stop making noises. Not great when you need to sleep.
Comment from Hotel Management
Nov. 24, 2023 by Hotel Bernina, Hotel Management
Dear Sara,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your comments and we apologize for any inconveniences you experienced.We are glad to hear that you enjoyed our hotel's great location. However, we deeply regret that the room did not meet your expectations and fell short of the picture provided. We apologize for any confusion caused by this discrepancy but we can’t show every single room specifically picture.We are sorry to hear about the issues you encountered with the bathroom, including the proximity of the bathroom door to the bed and the presence of mould on the walls. Rest assured, we take cleanliness and maintenance very seriously, and we will address these concerns immediately.We would also like to apologize for the dirty floor in your room, as well as the noise disturbances you experienced during your stay. We understand the importance of a restful sleep and assure you that appropriate measures will be taken to mitigate such disturbances in the future.Your feedback is invaluable to us, as it helps us identify areas in need of improvement. We will use your comments to enhance our guest experience and ensure that future guests do not encounter similar issues.Once again, we appreciate your feedback and we hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Best regards.
