Ratings based on 887 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Green Bay
Posted May 19, 2024
Valet attendants extremely helpful. Front Desk person Antonio was awesome! He put our room next to our friends, he provided a map of the city and even remembered us when we checked out.
Comment from Hotel Management
May 20, 2024 by GM, Hotel Management
Thanks for your 5-star review, Jacqueline! We are so happy to hear you enjoyed our valet and the friendly service team members like Antonio provide. We look forward to welcoming you on your next visit to Milwaukee!
by A traveller
Posted Mar. 20, 2024 on Hotels
Comment from Hotel Management
Mar. 21, 2024 by GM, Hotel Management
Alexis, It appears you were charged a "No-Show" Fee for one of your two nights. If you believe this was an error, we would love the opportunity to make it right. We appreciate you staying with us and hope to welcome you on a future visit to Downtown Milwaukee.
by A traveller
Nice hotel
Posted Mar. 17, 2024 on HotelsNice hotel. Convienent location to our venue. Staff was friendly.
Comment from Hotel Management
Mar. 19, 2024 by GM, Hotel Management
Thanks for sharing your review! We are so happy to hear you enjoyed our friendly staff and central location - looking forward to welcoming you on your next visit to Downtown Milwaukee!
by A traveller
Posted Mar. 17, 2024 on Expedia
Comment from Hotel Management
Mar. 19, 2024 by GM, Hotel Management
Thanks for your 5-star review, Tom! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!
by A traveller
Posted Mar. 17, 2024 on Expedia
Comment from Hotel Management
Apr. 8, 2024 by GM, Hotel Management
Thanks for your 5-star review, Julia! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!
by A traveller
Posted Mar. 14, 2024 on Hotels
The room was smaller than it looks online when you book. The the hot water handle on the faucet in the bathroom would leak on the counter when you turn the hot water on. Overall the room was clean, staff was very friendly and made note of the bathroom sink when we were checking out. It is only valet parking. The cars are parked very close together and the valet service door dinged my car door with another and left a half inch scratch/ chunk of paint off down to the metal, We noticed this before we had gotten in the car after valet got it. It's not a brand new car but still disappointing. Overall staff was very friendly and nice but probably won't be staying here again.
Comment from Hotel Management
Mar. 14, 2024 by GM, Hotel Management
Thank you for sharing your review with us, Jodi. We are happy to hear you enjoyed most of your stay and our friendly staff and will connect with you via phone this week to further discuss your valet experience. We appreciate you staying with us and hope to welcome you on a future visit to Downtown Milwaukee!
by A traveller
Posted Mar. 11, 2024 on Expedia
Minor inconvenience was the main doors were not functioning and we had to go around to enter the building. Also the refrigerator in the room wasn’t quite working that well, but kept stuff cold enough were it wasn’t a huge deal. Otherwise hotel layout is easy to navigate and was in right across the Wisconsin center. 4/5 stay truthfully.
Comment from Hotel Management
Mar. 11, 2024 by GM, Hotel Management
Thanks for sharing your feedback with us, Anthony! We are happy to hear you enjoyed our central location and sincerely apologize for the maintenance issues you encountered. We look forward to welcoming you on your next visit to Downtown Milwaukee!
by A traveller
Posted Mar. 9, 2024 on Hotels
Comment from Hotel Management
Mar. 11, 2024 by GM, Hotel Management
Thanks for your glowing recommendation, David! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!
by A traveller
Posted Mar. 8, 2024 on Expedia
Very clean staff was polite the stay was overall exceptional
Comment from Hotel Management
Mar. 8, 2024 by GM, Hotel Management
Thanks for your glowing recommendation, Dominique! We are so happy to hear you enjoyed our friendly staff and look forward to welcoming you on your next visit to Downtown Milwaukee!
by A traveller
Posted Mar. 5, 2024 on Expedia
I think the fact that you have to pay for parking and an outrageously priced breakfast is obsurd. The staff were nice except for the man who checked me in. He was very short and rude and i was the only one checking in. Parking guys were nice. My room was cleanish. There was dust on some fixtures, debri on floor around items like they werent moved while vacuuming, and the thermostat didnt worrk so my room was to warm. I also think the fact that they gave me two complimentary waters in the fridge and i had three registered people was inconvenient. Not the worst hotel but definitely expected more from a hilton.
Comment from Hotel Management
Mar. 6, 2024 by GM, Hotel Management
Ryan, We are so very sorry to hear you were disappointed in your stay with us. We strive to provide outstanding service and sincerely apologize that you were not met with that upon check in. We appreciate your feedback and have shared your comments with our leadership team so we can address your concerns with housekeeping and friendliness.
