Ratings based on 697 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Not worth the price.
Posted Mar. 17, 2024 on HotelsThe bed was awful! Super hard, not what we expected with what we paid for. Masa and Agave was excellent! The breakfast was really good and staff were all wonderful. Nice place but it’s aged and shows. The bench in our room was broken, stuff on the ceilings, paint touch ups were done horribly, the furniture was all aged and stained, bedding was torn. I don’t think we would have minded all the tedious stuff if the bed was comfortable, it really set us off.
Comment from Hotel Management
May 16, 2024 by Mark M, GM, Hotel Management
Hello,Thank you very much for the constructive criticism. I'm sorry to hear you did not enjoy your experienced with us. We'll continue to work hard to providing a positive experience to our guests and improve in areas where ever possible. - Mark M, GM
by A traveller from Boston
Posted Mar. 9, 2024 on Expedia
All was good, but there was no coffee or coffee maker in the room. I would get out dizzy every day.
by A traveller
Posted Mar. 3, 2024 on Expedia
by A traveller
Posted Feb. 24, 2024 on Expedia
Nice
by A traveller
Posted Feb. 10, 2024 on Expedia
For rating and price, I expected more from the property. There wasn’t a great seating area in the lobby. We had spa appointments and was very disappointed in the cleanliness of that area and my massage.
by A traveller
Posted Feb. 10, 2024 on Expedia
I was quite disappointed that there isn’t a better deal for those who just want to use the spa ammenities. You have to book a full price spa service to use the spa amenities. Not even a discount for guests?
GFCI was broken in the bathroom. Be sure if you use valet, call like 15 min before (wait time was February on a Thursday imagine peak season). That’s if there is no one else is ahead of you
I wouldn’t have booked my stay knowing we can’t use the spa with out paying an extra min $100 each even just for an hour. There are other hotels that have these type of amenities included.
Comment from Hotel Management
May 16, 2024 by Mark M, GM, Hotel Management
Hello Jonathan,Thank you for your feedback. The amenities inside Anda Spa are available to Hotel Ivy guests who book a treatment at Anda Spa, along with Anda Spa customers enjoying a treatment. We do set aside each day a limited number of discounted treatments available exclusively to hotel guests. I'm sorry if this was not made clear during your stay. I'll work with my team to make sure we're better communicating this special offer to hotel guests in the future. - Mark M, GM
by A traveller
Posted Feb. 6, 2024 on Expedia
The staff was amazing and helped set up my proposal, couldn’t have had a better experience with Hotel Ivy and Masa & Agave. Thank you all so much!!:)
by A traveller from New York
Posted Feb. 4, 2024 on Expedia
will definitely be back
by A traveller
Posted Jan. 26, 2024 on Expedia
by A traveller
Posted Jan. 22, 2024 on Hotels
