Ratings based on 110 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 2, 2024 on Expedia
by A traveller
Posted Feb. 28, 2024 on Expedia
The staff are nice and friendly. The entertainment is too loud and noisy every night until 11:00 pm.
by A traveller
Posted Feb. 12, 2024 on Hotels
I had a good stay, after having to complain about air-conditioning not working and wi-fi signal isn't strong enough for inside your room. When the place is at maximum capacity there is no wifi accept in the recession area
by A traveller from Round Rock
Posted Jan. 28, 2024 on Expedia
Beautiful property, and amazing staff. Great food and drinks, very satisfied. Went with my new Fiancé and had too much fun. Ocean front room was great, comfortable bed, hot shower, impressed!
by A traveller
Posted Jan. 19, 2024 on Expedia
We loved the property itself! Rooms were amazing and we enjoyed the beach and the pool. The only complaint we have is the food. It lacks options and the same selections are served everyday. It lacks variety so you get tired of eating the same things. Absolutely loved the romantic dinner on the beach and the food within that was absolutely delicious
by A traveller
Posted Dec. 25, 2023 on Expedia
My family and i totally loved the place. It had a ll amenities with friendly and supportive staff. I would definately come back ☺️
by A traveller
Posted Dec. 21, 2023 on Expedia
When we arrived the fist day we were instantly greeted by staff and our bags were taken which was great. Check in was smooth and while headed to our room staff explained where everything was on the property. Now we had a long 24 hour flight to come to Diani so we had a bite to eat and walked to beach. By 9pm we were ready for bed, however there was a party right under our balcony until midnight. We called the front desk and explained to them that we were exhausted, they said they would call right back. 30 minutes later i called back to follow up. She said the party would be going until midnight but she would have the manager call back to see if there was a new room to switch to. No one ever called back of course. The next evening we were having dinner ar the buffet style restaurant, when we got up to get our supper the manager was yelling at the employees, about who was on what station. Right in the center of the room. I felt so bad for the staff. When we got back to the room another party was going on however i already knew if i called there wasnt going to be anyone to help me. Out AC leaked on the smaller bed, when i called about that they said they would send someone out but no one came so i had to share a bed with my roommate. The pool was filled with bugs that will swim and attach themself to you but that is no fault of the resort, and when u walk the beach it will not be in peace because many people will come to sell you things and excursions. Overall 3 at best.
by A traveller
Posted Dec. 15, 2023 on Expedia
Very beautiful
by A traveller
Posted Dec. 6, 2023 on Expedia
Southern Palms may at first glance look modern day hotel but it is outdated built in 1990’s perhaps and lacking finesse. Rooms are substandard with minimum facilities & you are charged for every extra luxury! There is price dripping- room safe rental, extra charge for additional bottles of water, no iron facilities. Any service required from staff took a long time before responding! Meals were more catered for Indian tourists & could be repetitive. Personally I would not recommend this hotel if you are from overseas and not local Kenyan!!
by A traveller
Posted Nov. 19, 2023 on Expedia
